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March 2024 by Kyle L.
It really sucks that this is one of the only places in all of Grand Junction the customer service is severely lacking and the store
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February 2024 by Lisa B.
so tired of buying 100 of worms and 50-70 being dead. I've routinely gone to you because you're cheaper than Petsmart or Petco but I'm only getting 20 worms buying 100 worms because most of them are dead and my lizard will not eat dead bugs. at least if I go to Petco Petsmart, I get live bugs. I always get dead bugs from you guys.
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January 2024 by Larry Rose
My friend and I went there today to get a pump for his fish tank very helpful people.
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December 2023 by D
This is the cleanest pet shop I have ever been in. They truly care about their animals and their fish. Their prices are fair and not above the usual pet store chains. The people that work there are nice and knowledgeable about the animals they have. This will be my go-to pet shop, even though I live 2 hours away I will make the trip knowing that I will get healthy animals that are well taken care of. The owners of this business should be proud of their accomplishments in running such an amazing pet store. Hands down best place ever!!
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November 2023 by Erin Black
I like this store, but it seems like everytime, I buy a new fish from there and put it in my tank, ich, gets introduced to my tank. Then, I have to put my fish through the stress of hyposalinity water for two months. They do have a good variety of stuff though.
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November 2023 by Crystal White
We buy fish, both feeder and non, as well as feeder mice and rats. The staff is always very friendly and helpful, and the kids always enjoy going in to look around.
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October 2023 by Eric Booker
First off I want to start off with just saying that not all the employees that work for this small mom and pop store are not kind. One of the employees Dylan is a very intelligent guy, who is always eager to help us when we come in with any questions that we have, and does not make us feel like inconvenient at all. A couple of the ladies that work in there are very kind as well, and never act like we are bothering when we have any questions. We have definitely had a few very unpleasant encounters with a few employees that work there. Very rude behaviors and when in the wrong, don’t apologize until made a big deal. Walked in today with some products that I had previously purchased from another store and had already been using on my reptiles, I asked one of the employees Dylan what the appropriate amount was to give my reptiles and how many days of the week. he answered my questions very nicely and I went about my time there. I was waiting for the crickets that they went in the back to get it while waiting one of the employees came up to me asking if she could help with checking us out. She was talking about the items that I had brought into the store with me. She rudely had accused me of stealing the items when that store they do not even carry the items I brought in. I did not even get an apology until I called when I got home and asked if they had gotten a chance to check the cameras. Because she kept saying over and over I’m still going to check the cameras. I’m still going to check the cameras even after talking with the other employee that, I asked to help me when I first arrived to the store. It really upset me and made me very sad because we go in there almost every day and I felt very profiled and to even get an apology. I had to call and make a huge deal about it. And then, in the very end, they didn’t even check the cameras. But overall besides this visit every other time has been pretty good not all employees act like this the most part of them are really great.
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October 2023 by Jennifer G
As always helpful and informative. Did get conflicting information from different staff this time. But I am asking for info about reptiles not fish. They are mainly a fish store. Still the best supply in town
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October 2023 by Leanza Armamento
The staff member Sarah was so helpful! I was trying to find out more information on the plants I had in my aquarium. I called the store and asked for a staff member that was knowledgeable on aquatic plants and shortly came to the store. When I came into the store I showed them pictures of my plants and they helped identify each of them and how to properly take care of them! My experience was extremely personalized. Sarah helped me throughout the whole process: picking out rocks, taking the time to pick out the healthiest plants, picking out plant fertilizers, and answering all of my many many questions. J&M Aquatics rocks!! Not only in their quality of aquatic selections for plants/fish, but also in their knowledge. This store is not like your average pet store; they do their research! My betta is very happy!
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September 2023 by Heather
Not happy with the recent experience here I went in to get some dog food today, and I had my toddler and infant who doesn't walk with me. So here I am struggling to manage a baby in one hand and a 35lbs bag of dog food in the other. An employee came around the corner and instead of offering to help, steps aside and I lost grip on the dog food. It was only then she offered to help. Not gonna lie, I was a little bitter about the fact that she didn't offer to help me and watched me drop the bag of food. She claimed to not notice that I was struggling. Really?? You literally looked at me right before I dropped the bag. I really wish I didn't have to do business with them.
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September 2023 by Nate Beal
Staff was very helpful and prices were great for aquarium supplies.
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September 2023 by Russ D.
Animal lovers working here. Lots of selection for such a small place... Sketchy parking lot.
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August 2023 by Michael Buster
Extremely helpful staff. Fair prices, and they have just about everything for many different types of pets.
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June 2023 by Eric Kater
The glass treefrogs, hourglass treefrog, and green and brown anoles I bought from these guys are awesome. I hope I can eventually say the same about the Red Eyed Treefrogs too
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May 2023 by Kevin Eber
I'm sure this place is fine for pets and fish tanks, but with the word "aquatics" in the name, I hoped for more pond supplies. Not so. They had a small number of water hyacinths overpriced at about $10 each. Bookcliff Gardens is a much better and cheaper choice for aquatic plants, and for pond chemicals and equipment, you probably need to go online.
