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March 2024 by Julian Chavez
Want terrible service a big attitude and get treated poorly because THEY gave you the wrong car Kaitlyn is the best agent to satisfy your needs
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March 2024 by Jared Mastroianni
Renting a car from Hertz at Grand Junction Regional Airport was an incredibly smooth process. The location is convenient, right within the airport, making it easy to pick up and drop off the vehicle. The staff there were exceptionally helpful and quick to assist, ensuring a speedy transaction. The vehicle I received was in perfect condition, clean, and well-maintained, making my travel experience around Grand Junction comfortable and hassle-free. Hertz's professionalism and efficiency at this location truly stood out, making it a highly recommendable car rental option.
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December 2023 by Life of Aidan
Lost a discontinued part for my truck that is impossible to find and Maryland has been an amazing help in finding it as I may have left it in their car. Great customer service and great rental cars.
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August 2023 by Spikey Scenes
I can highly recommend it here. Actually so helpful. Easy to find, lots of cars, great service. Saved the day after a puncture.Thank you especially to Katie who made my day.
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August 2023 by Harry Cordon
Katie and Jeremy were both very helpful today thank you.Matthew
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March 2023 by nylda Reyes
No much help offered, why well for my daughters wedding we rent a car first day traveling the engine light came up. We travel 1 hour back to the airport to change the car, when we call no other option was given. We use 1 hour of our time to resolve their issues. We were given a compact car, small car, for Colorado terrains, mountains, rough roads. It was a disaster the tires light came up, we have to stop and put air in the tires. Cars w no maintenance, horrible experience.
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January 2023 by Rose Washpun
Excellent customer service from Marilyn always fast service never any waiting thank you I highly recommend Hertz car rental at airport ?
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June 2022 by Mike Foglesong
The absolute worst automated attendant. THEY WILL NOT TALK TO YOU, NOBODY WILL TALK TO YOU...no option exists that will get you to a live person. They just want to push you to the website or the app. The worst way to treat customers.....
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May 2022 by Vivian Barrow
If I could give 0 stars, I would. My mom had purchased our rental car online months before we even came to Colorado. When we got off the train, and made it all the way across town to pick up said rental car at the airport, they told us we couldn't rent the car. We tried everything we could to get the car, with no luck. They we absolutely no help, and offered us no options for us. My mom and I became stranded in a city we have never been to before. Thank you Hertz, you are the worst.
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January 2022 by Trey Desenberg
Customer service is handled by oversees help and supervised by a poorly designed computer system in regards to customer service. In order to avoid a $480 charge for a one way drop off during the rental period I had to return the car and rent an identical car to go the one way I came from. This involved an extra 250 miles and 5 hours of driving with no benifit to the customer or Hertz and no recourse to speak with responsible person.
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December 2021 by Amber Odneal
The manager, Alex, was the best! So easy and quick to get in and out of there.
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December 2021 by Chad Pasterz
Never used you never will don't arrest me.
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December 2021 by Jareth Stegeman
Reports of practices including overbooking then followed by extortionist practice, breach of contract for reservations.
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September 2021 by Marty Hammonds
The estimated cost was almost fifty dollars less than the real final price. Disappointing the true cost isn't revealed prior giving them your credit card number.
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June 2021 by Jennifer Hancock Cashman
Great customer service reps
