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August 2024 by Randy Sloman
Very helpful and friendly! Call them directly and do not deal with the website. Everything happened exactly as they said it would. Very pleased
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June 2024 by Jory Diaz
Horrible experience all around. The guy behind the counter refused to help in any way, shape or form. Even when my wife got someone on the phone from their customer service, he still refused to help and ended up canceling our rental. We ended up going thru Enterprise. Those guys are 5 star.
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June 2024 by Dee
Rented car, returned filled wirh gas, no damage. My bank card was charged with a larger amount. Then a larger amount was charged and my bank notified my phone. Customer service was little help. I do not recommend.
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May 2024 by Stefanie Albaeck
Just got a voicemail about a windshield rock chip on a car I returned more than two weeks ago, and that they'll be filing a claim- with no real way to call back to discuss. Was smooth enough on the front and back end of the rental process- returned before business hours, got my receipt from my return once they opened, etc, and now this?
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April 2024 by Michael Schwebel
I was rented a car with pre-existing damage. I noted the damage and called it in to Hertz right away.
I reiterated the damage to the agent upon return and offered photographic evidence.
Months later I am being pursued by Hertz for pre-existing damage to the car and getting the run-around from Hertz.
BEWARE - I'd go with other car companies when here.
**EDIT: The owner responded with a "link" to contact them that is not a hyperlink and provides no way to rectify the issue.
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March 2024 by Julian Chavez
Want terrible service a big attitude and get treated poorly because THEY gave you the wrong car Kaitlyn is the best agent to satisfy your needs
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March 2024 by Jared Mastroianni
Renting a car from Hertz at Grand Junction Regional Airport was an incredibly smooth process. The location is convenient, right within the airport, making it easy to pick up and drop off the vehicle. The staff there were exceptionally helpful and quick to assist, ensuring a speedy transaction. The vehicle I received was in perfect condition, clean, and well-maintained, making my travel experience around Grand Junction comfortable and hassle-free. Hertz's professionalism and efficiency at this location truly stood out, making it a highly recommendable car rental option.
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December 2023 by Life of Aidan
Lost a discontinued part for my truck that is impossible to find and Maryland has been an amazing help in finding it as I may have left it in their car. Great customer service and great rental cars.
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August 2023 by Spikey Scenes
I can highly recommend it here. Actually so helpful. Easy to find, lots of cars, great service. Saved the day after a puncture.Thank you especially to Katie who made my day.
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August 2023 by Harry Cordon
Katie and Jeremy were both very helpful today thank you.Matthew
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March 2023 by nylda Reyes
No much help offered, why well for my daughters wedding we rent a car first day traveling the engine light came up. We travel 1 hour back to the airport to change the car, when we call no other option was given. We use 1 hour of our time to resolve their issues. We were given a compact car, small car, for Colorado terrains, mountains, rough roads. It was a disaster the tires light came up, we have to stop and put air in the tires. Cars w no maintenance, horrible experience.
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January 2023 by Rose Washpun
Excellent customer service from Marilyn always fast service never any waiting thank you I highly recommend Hertz car rental at airport ?
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September 2022 by Ingo Fritzen
Super fast and friendly car return
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September 2022 by jca
Above & beyond costumer service
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June 2022 by Mike Foglesong
The absolute worst automated attendant. THEY WILL NOT TALK TO YOU, NOBODY WILL TALK TO YOU...no option exists that will get you to a live person. They just want to push you to the website or the app. The worst way to treat customers.....
