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January 2024 by Chelle Marquardt
Jessica helped us get the best product for our needs. Would recommend her and the team at Eric Lusby Insurance Agency for all of your needs!!!
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January 2024 by Meghan a
Bri was very friendly and helpful. She made my annual review a pleasure!
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January 2024 by Jacob Davis
Horrible customer relations. Can't even waive a $20 fee (for a 4-year customer) that they caused by typing in the wrong address and causing the bank to flag it as fraud. Can't imagine what kind of help they would be if there is an actual accident. Every person I talked to was unprofessional toward the end over $20. Apparently State Farm is so hard up for money that they can't accept their own mistakes and waive $20.
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November 2023 by Todd Moore
The only place I get insurance.
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November 2023 by Heidi Germain
Great service
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October 2023 by Erin Miles
Friendly and knowledgeable staff that I'd always helpful.
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October 2023 by ReAnna Whitcomb
Thank You Jake at Eric Lusby State Farm office, I always appreciate Eric and his amazing staff.....there is a reason I have had insurance with you guys almost 20 years
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September 2023 by Brad Maccall
What can I say? This place makes you feel like family and knows the true meaning of customer service. I will be with them as long as I can help it. Highly recommend 10/10.
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August 2023 by Jaime Anderson
I had been with American Family since I started driving over 30 years ago. Out of nowhere they raised my rates astronomically and blamed the statewide insurance increase, yet would not provide me with a breakdown of what they were charging me or offer to negotiate with me after being a customer for so long. So...I said "so long." Someone recommended Eric Lusby and I'm so glad I they did because he was able to save me so much money! Was also super appreciative of the friendly staff that helped me get everything set up. :)
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August 2023 by Vicki Filz
Jessica Creasey was wonderful! She responded quickly, was attentative to details and has wonderful communication skills. So wonderful to receive excellent customer service! Thank you so much Jessica! Highly recommended!!!!
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July 2023 by Josh Guddat
We needed to switch insurances quickly and Jessica was super responsive in guiding us through the process. On top of that, Eric Lusby supports Pomona Elementary and we are proud to be customers!
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May 2023 by Matthew Tipton
Absolutely wonderful experience! I was trying to find insurance for a new business start up and Jess literally saved the day! She worked with me to help find exactly what I needed and walked me through the entire process making sure I was covered with exactly what I needed. Without her I don’t think I would have ever gotten up and running. Thank you Jess, you’re my hero!
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May 2023 by Erin Hepburn
Working with Jess and Eric has been an absolutely wonderful experience! Our insurance needs are complicated and Jess was so kind and patient with me throughout the process of switching our policies to State Farm. The knowledge, customer service and professionalism at Eric Lusby’s office goes above and beyond all of my expectations!!
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April 2023 by Beth Page
Jess Creasey was amazing to work with! She is very personable and professional. We were able to save money and she made the process of changing agents a great experience. Highly recommend Jess and the Eric Lusby team!
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April 2023 by Rochelle Gudder
I was helped by Jess Creasey in getting renters insurance and am very satisfied with my experience with this location? I was welcomed by all staff working as I walked in, and walked into a very clean and nice looking establishment. I had a few questions about the differences in renters insurance packages and Jess made the process easy on my end by answering all my questions and broke down numbers in a way that didn’t confuse me. I also had some questions about life insurance policies and Jess was happy to run some numbers to show me some different options. I am happy to have come to this location, the friendly staff, and stress-free environment made getting insurance a breeze.
