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August 2024 by Fred Gonzales
Our vehicle broke down in our driveway. We were about to pay $75.00 for a three block tow. It was my wife who remembered that we had 24 hour road side service with our State Farm policy. I call and told them what had happened. They got me a tow immediately and at no charge. Their service was fast and easy and I was back on the road within a couple of days. Thank you State Farm for your quick and friendly staff and service.
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August 2024 by Tom Quinn
We needed a renter’s policy for our son, worked with Jess to make that happen. Jess didn’t just give us a quote but rather talked through the various coverages and premiums so we could select what worked for us. She took our payment over the phone and immediately mailed out the proof of coverage. Jess was fantastic to work with, highly recommend!!
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February 2024 by Linda McFann
Puuurfection! So seamless and so helpful.
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January 2024 by Chelle Marquardt
Jessica helped us get the best product for our needs. Would recommend her and the team at Eric Lusby Insurance Agency for all of your needs!!!
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January 2024 by Meghan a
Bri was very friendly and helpful. She made my annual review a pleasure!
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January 2024 by Jacob Davis
Horrible customer relations. Can't even waive a $20 fee (for a 4-year customer) that they caused by typing in the wrong address and causing the bank to flag it as fraud. Can't imagine what kind of help they would be if there is an actual accident. Every person I talked to was unprofessional toward the end over $20. Apparently State Farm is so hard up for money that they can't accept their own mistakes and waive $20.
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November 2023 by Todd Moore
The only place I get insurance.
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November 2023 by Heidi Germain
Great service
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October 2023 by Erin Miles
Friendly and knowledgeable staff that I'd always helpful.
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October 2023 by ReAnna Whitcomb
Thank You Jake at Eric Lusby State Farm office, I always appreciate Eric and his amazing staff.....there is a reason I have had insurance with you guys almost 20 years
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September 2023 by Brad Maccall
What can I say? This place makes you feel like family and knows the true meaning of customer service. I will be with them as long as I can help it. Highly recommend 10/10.
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September 2023 by Chantell Hansen
Always helpful when needed
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August 2023 by Jaime Anderson
I had been with American Family since I started driving over 30 years ago. Out of nowhere they raised my rates astronomically and blamed the statewide insurance increase, yet would not provide me with a breakdown of what they were charging me or offer to negotiate with me after being a customer for so long. So...I said "so long." Someone recommended Eric Lusby and I'm so glad I they did because he was able to save me so much money! Was also super appreciative of the friendly staff that helped me get everything set up. :)
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August 2023 by Vicki Filz
Jessica Creasey was wonderful! She responded quickly, was attentative to details and has wonderful communication skills. So wonderful to receive excellent customer service! Thank you so much Jessica! Highly recommended!!!!
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July 2023 by Josh Guddat
We needed to switch insurances quickly and Jessica was super responsive in guiding us through the process. On top of that, Eric Lusby supports Pomona Elementary and we are proud to be customers!
