-
April 2024 by Ronald Nolan
Service was good
-
April 2024 by Daniel Rotherham
Great follow up with a few concerns I had. The owner himself came over and took care of all of my questions and concerns.I'm impressed with the customer service and knowledge of their products. Thank you.
-
January 2024 by Colin Post
Great customer service!
-
December 2023 by Zachary Hansen
I don't know what's better the products or the staff! We have always received the best service here. We purchased a hot tub and the delivery and install was perfect! They even brought a crane to put it on my deck! After some time the hot tub had a small repair needed, and they warrantied and fixed it quickly! We also get all of our pool supplies here. They can get you set up with everything you could ever need! Thanks again!
-
October 2023 by Nate S
Excellent help! Knowledgeable and friendly.
-
October 2023 by Scott Brethen
Desert Oasis spas is our go-to place. Lori and Randy are great. Lots of knowledge in that place. Great service. Proper advice. Their products are top-notch. If you are looking to get a spa, see them.
-
July 2023 by rob vavak
Great selection and service!!
-
March 2023 by Genie Ball
Very knowledgeable and helpful staff. Thank you
-
January 2023 by Ashley Glass
This is the ONLY hot tub repair business I will use! They are family owned and operated. From the first day I got my spa Laurie was there to guide me on how to take care of it easily. When we moved, they moved our hot tub. When it just broke they sent Mark out to fix it and he was so professional. He diagnosed the problem and talked to me about options before doing anything. I appreciated the upfront pricing. I have tried other places but they were not knowledgeable and they were rude and expensive. Desert Oasis is the BEST!!
-
November 2022 by David S
Went to the closet spa store to look for a salinity test for the hot tub. Walked in and was greeted and asked if I needed help. Left in minutes with what I needed. It was awesome, will go back and take a better look around.
-
November 2022 by Michael Scholten
Got there at 450. They were closed with nothing saying thay they were closing early on the door. If you have a time of business please be committed to that. It is very annoying to show up to get something that I need and find that the business does not fulfilled its commitments
-
May 2022 by Maggie L.
If I could give this place zero stars I would. We bought our hot tub in 2020 and started having issues with it in 2021. We have contacted this place numerous times in the past few months regarding repairs under our warranty and they keep telling us they will call us back, get something scheduled, etc. and then we never hear from them. I honestly think they are avoiding us on purpose. The communication is horrible. If you buy a hot tub from them fully expect that your warranty will be disregarded.
-
November 2021 by Giovanni
GREAT place! Have everything you need. Knowledgeable and friendly staff. 100% recommended !
-
November 2021 by tammie martin
I bought a hot tub in 2018 from Desert Oasis. In late October of 2020 I noticed one of the outside panels on my tub was severely warping. I notified Desert Oasis, and was told because of Covid-19 replacement warranty parts were slow. So, in being patient, I waited about 1 month before calling back. By now we were in the coldest part of December. I left messages never receiving a call back. In my messages I explained that I was having higher heating bills because it was costing more to keep my tub heated not to mention I don't know how many rodents were able to get inside. Once when I call at the beginning of February I was told they would come out and do a temp fix. It didn't happen. By now it is March I went in personally needless to say not happy. Ask why nothing is happening, got no real answer. I bought some product was given no real allowance for my hassle or additional heating bill thru the winter. then told they come out to do a temp. fix. I won't even type what happened then, but it's not fixed and to top it all off, they sent me a bill of nearly $100.00 to put 4 screws in that aren't even solving the problem. I've wrote a letter no response, left another message no response. I'm shocked at the awful service I have received from these guys. Doesn't make sense.
-
November 2021 by Ryan Gale
Overall very pleased from start to finish! Lorie was patient with me up front to answer a bunch of questions to help with my spa selection. We ended up with a Sundance Peyton and it's excellent.Their support and organization with everything from start to finish down to the maintenance instructions and startup chemicals was top notch. The delivery schedule was delayed by Sundance, but DOSP, kept me informed with open communication. Delivery was on time and went flawless. I've had a few questions post delivery and Mandy has been on point with quick responses. Overall great service and support.Purchasing experiences like these set the bar of what customer service should be like, especially for any big purchase. I would highly recommend DOSP!
