Cricket Wireless Authorized Retailer is a business known for its friendly and helpful staff, especially employees like Luke and Sam. Customers frequently mention the excellent service they received, highlighting staff members who go above and beyond to assist with purchases and questions. One customer praised Luke for his patience and professionalism, noting how he helped them switch cell services from another provider, upgrade their phone, and navigate multiple challenges such as transferring numbers and payment issues. Despite being busy and dealing with operator difficulties, Luke remained calm and helpful, even suggesting solutions like using an ATM when card payments failed. He took the time to walk the customer through the process, including helping with setup and offering to write a note for their workplace. Another customer appreciated Sam for helping them quickly and efficiently, even during a wait. The staff’s dedication to customer satisfaction is evident, with employees taking the time to ensure customers understand their devices, answers to questions, and assistance with complex issues. Overall, Cricket Wireless Authorized Retailer is recognized for its caring, patient, and knowledgeable team, making it a trusted place for customers to get their phones and services. The staff’s commitment to service leaves customers feeling valued and confident in their experience at this store.
I'm from out of town and my phone stopped charging, so I went in ready to buy a new phone. Kevin listened and suggested checking the charging block, which turned out to be the issue, not my phone! I appreciated his honesty and transparency very much!
June 2025
Thanks to Sam who got me hooked up with my new device. I went home feeling comfortable and I'm having much much fun. Sam is #1!
April 2025
Sam the best customer service person very professional and kindly answered all my questions I got a great phone . God Bless you Sam
