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January 2024 by Jim Cone
BMO Bank is one of most complicated Bank I have ever dealt with. Not recommended for anyone over 65.
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January 2024 by Michael Van Middendorp
I became a BMO customer because Bank of The West became BMO. My family chose to use Bank of the west back in the 1980s because they were a small enough bank and were treated as such. The old bank of the west was a great bank. In 2023 Bank of the West became BMO. I would have never cose BMO as a bank.I have direct deposit with my employer. With the bank of the west it took one day for my deposit to clear and money available. With BMO it takes two to three days.I had 4 accounts with Bank of the west. There was no service charge for any of these accounts. With BMO they charge a service charge on some accounts and even though I have money on the account they still charged me a service charge and had to chase it down and spend time trying to get it back.BMO’s customer service is outsourced overseas. With all do respect, good luck trying to understand these people.If you enjoy corporate America, join BMO. They are just another huge world bank. They have lost the home appeal. I will be getting a local bank and closing these accounts. I am pretty sure that most bank of the west customers feel the same way. Shame on you bank of the west and BMO.
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January 2024 by Michael Olson
I'm always greeting by name as I enter the lobby. The group that work their are always friendly and helpful and quick to answer questions. I have business and personal accounts with this location and they have always taken good care of me.
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June 2023 by Matthew Glass
My card declined at a gas station after work a couple hours earlier at a car wash and a restaurant. I’ve been stuck at this gas station for 7 hours and can’t get a customer service rep to answer the phone. If I’m lucky they’ll answer the phone today so I can go home
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June 2022 by Bradley Evan
I helped a family friend do what should have been a quick and easy refi with these folks. Quick and easy turned in 4 months of B.S. and trying to get there loan agent in Phoenix to return a phone call . Ended up about two points over Market on a 15 year fixed. Go elsewhere for refinancing these clowns don't have a clue?
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March 2022 by Brandon Pinger
I like this bank. Always friendly and helpful tellers. The online banking is spot on. All around good customer based bank.
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February 2022 by Mill Due
great place friendly staff the only set back is if you lose your debit card they do not have temporary ones you have to wait until it comes in the mail
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December 2021 by Nancy Binger
Excellent Customer Service every time❣
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October 2021 by Matt Peiffer
Horrible customer service, I can’t believe they’re still around anymore.
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September 2021 by Matthew Mozen
John was super helpful and polite. They still managed to beat me up a little on the price.???
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September 2021 by Joshua Hinman
I just would like people to know that they will charge you $9.50 for cashing a check their if you don’t have an account, even if it’s their checks . I just thought people should be aware to there inappropriate charges of your hard earned money!
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June 2021 by Chad Morris
One star is a very gracious. Truth is they deserve negative. I can’t check my account balance on any atm and I know I have plenty of money in there. Card is declined. And when I call “costumer service “ there is not one person to talk to. I spent 30 minutes with the computer and it said. Can’t proceed call back on Monday. Then it directs me to lost card center. And they said can’t help you and hangs up on me. So if you want to have access to your money DONT GET ANY ACCOUNT at the worst bank in America.
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April 2021 by Bobby Hemphill
This place sucks.Tryed to charge me 9.50 $ For chasing their own check. Are you serious. Go pound sand Rip-Off of the West. NEVER ever would I open an account with you.
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August 2020 by B Rad
I helped a friend do a quick and easy refi with these folks. Quick and easy turned in 4 months of B.S. and trying to get there loan agent in Phoenix to return a phone call . Ended up about two points over Market on a 15 year fixed. Go elsewhere for refinancing these clowns don't have a clue
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June 2020 by Jana Bauman
I have been banking with this bank for years and I have always been treated with a smile and respect. I have worked with a couple of the Bankers down through the years and have always walked away knowing I was treated fairly and all issues were resolved. I love knowing the faces and names at my bank and I appreciate the employees. Thank you all for the service you provide
