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November 2023 by Brice Chisholm
Great customer service. Juan was the man! He helped me get away from the horrible Verizon customer service. Got me all set up and out the door like he had done it many times. Very professional and helpful in every way. Hope the owner gives him a raise and praise!
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November 2023 by Jeff Colton
Needed answers to questions and Juan helped us out right away. No wait and very patient with us. Thank you!
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September 2023 by Anthone Dulaney
Juan is a very good Customer Rep and helped me find the right phone for me. Outstanding customer service.
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July 2023 by Olivia Buker
Preston was awesome! New phone no problem!
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May 2023 by kellie Jackson
I wanted to provide a special acknowledgement to Emily service tech. She displayed awesome customer service skills with her patients, knowledge and overall professionalism . We came in 15 mins before closing and she kindly worked over closing hours with us. Pershal and Kellie Jackson
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February 2023 by Kaitlyn Owens
I came into this location on Tuesday (1/17/23) to purchase a charger as I didn't have one and my daughter was soon being flown from St. Mary's to Salt Lake City so she could be in the pediatric intensive care unit.When I came, I explained to the guy working what kind of charger I needed (lightning to USB), he proceeded to ask me questions in a very condescending way, speaking to me slowly asking if I needed the "fat end (USB) or skinny end (USB-C)". I told him I didn't need a USB-C, and reiterated that I needed a USB. He then went on to say that "some people just need to be sure".... I'm an IT professional. I know the difference in a USB or USB-C. I'm not sure if he was speaking to me in that way because I looked a little run down (my infant was in the hospital and it was an emergency situation) or if it's because I am a woman. Either way, whoever that employee is, I hope you take a moment to reflect on how you talk to people, and presume when someone comes in asking for a charger with specific cable connectors, you just sell them it without assumption.I can appreciate you wanting the customer to be sure, but I repetitively told you I specifically needed a lighting to USB, and you went on to still question me. I did not appreciate it at all.
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February 2023 by Trinity Huff
Nic Hillman was very knowledgeable about the products and polite. He answered all my questions, and then some! GREAT customer service!!
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February 2023 by Aidan Thurston
Thank you so much to Damian and Juan for all the help on my new iPhone had a unresponsive screen and lost all of my photos and contacts on my brand new phone Damian found a way to save my data and bring it back thank you so much guys
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January 2023 by Larry Sweeney
Sent to this store by Geek Squad to finish i14 Max upgrade. Was met at the door by Juan Contreras. He listened to us and then took over. Told us what he was going to do and when it would be done. Even suggested where we could go get lunch. The work was done perfectly and ready on time. Best experience ever in a phone store. Enthusiastic and professional young man. It is 45 minutes farther than another store but we will make the drive. ***** stars.
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December 2022 by Stephen Meyer
Alex was attentive and knowledgeable about my early phone upgrade options.
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November 2022 by Jake Ear
Juan was more than very helpful. Knowledgeable and made the experience easy and not stressful at all. Doubt I'll go see anyone else
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October 2022 by April G.
Between my husband and I we went to visit this store a total of 3 times. Each time we were helped by the same employee, Juan. The first time was an hour long fact finding mission in which Juan figured out that we could get a substantial discount on our bill if we switched primary account holders. The second time we spent almost 45min getting our accounts switched over and getting new phones, and the last time getting a separate account cancelled. Each time Juan was kind, welcoming, and extremely hard working and knowledgeable! He is usually the only one working in the store and does a great job of staying organized and not getting overwhelmed, even when it's closing time and he has a line of 3-4 customers left to see! This man deserves a raise! He's doing AT&T proud!
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August 2022 by Sam Roussin
Seriously the BEST customer service. It was a long trip for us because I had made some mistakes ordering some things. Probably spent a total of 4 1/2 hours there. The entire time we worked with Juan and Alex, they were attentive and very patient and walked us through EVERYTHING. Seriously had a great time. These guys definitely deserve some recognition for the amazing work they do. I couldn’t be happier with the entire experience.
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July 2022 by Señor Smilez
This man, Juan Contreras. His new middle name should be GOAT BECAUSE THIS MAN IS THE G.O.A.T. He literally stayed after hours to help me out. He was very charismatic, and very helpful when I had questions about the process. I felt like I fully understood what was going on every step of the way. This man deserves a raise for how amazing he was to me. My dude if you’re reading this, Thanks again I really appreciate you!
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July 2022 by Gina Burns
Abigail C rocks!! She lowered my bill w a new plan (by a lot!!). I now get 5G..why is it that 6 & 50 couldn't do this in my last 2 visits? Thanks Abigail I might just stay w AT&T. I know I will stay w 12th street store!@
