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August 2024 by Mark Bidrowski
I'm the fool, I screwed up. I failed to set up any forwarding or stop to service when, due to personal reasons, I was unable to attend to my mailbox. I was later informed that the carrier kept delivering until they could no longer fit anything into the box, they then pulled everything out and left a note that service would be suspended until the recipient (me) confirmed the address was occupied and the box would be attended to. When I was finally able to check the box I was embarrassed at the note. I called this office and they were incredibly understanding and friendly. Service resumed and a few days later I apologized and thanked the carrier in person.
It seems many of these bad reviews are from folks in a rush, people misusing the office property, and misunderstandings of the services the postal service provides. I just want to say that the Golden Post Office goes above and beyond in my experience.
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August 2024 by Julia M
The best part of this post office: the kind and friendly employees. Thank you for making this such a pleasant spot!
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August 2024 by Zachary Price
I made the mistake of parking in their employee parking lot and one of their employees made a point to harass me instead of simply asking me to move my truck. Went above and beyond to try and prove his point. Im disabled and had my child with me, there are limited spots on the street. The man inside turned into a bully and not a simple request to move my vehicle. Zero empathy and made the choice to be this mean human seeing that I had a child in my arms. Pretty much sums up the state of most people these days, rude, full of themselves and lacking understanding and empathy for others. Give this guy a gold star for being a true douche bag employee of the month.
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June 2024 by Larry Morley
Service has deteriorated badly over the years. Employees know they can't be fired and behave accordingly.
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June 2024 by Kelly Shannon
Super friendly staff and the interactions I've had every time I've come in have been lovely. The lines have moved quickly the times I've come in and the staff is efficient and patient. I appreciate the hard work and positive environment.
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June 2024 by Kailash Karki
Lovely store .
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March 2024 by Emily Barton
There wasn't any line, and both of the workers were incredible kind and friendly. I wasn't in a rush, but they were still efficient and lovely to interact with. Also, it's a pretty cool building it's located in!
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February 2024 by Emily Bateman
There wasn't any line, and both of the workers were incredible kind and friendly. I wasn't in a rush, but they were still efficient and lovely to interact with. Also, it's a pretty cool building it's located in!
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December 2023 by Kevin Forey
Unable to drop off prepaid packages like all other USPS locations that I have been to.
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December 2023 by dave b
Everyone working there is friendly, helpful and knowledgeable. It is conveniently located ( for me at least) in downtown Golden. They have all you need to send packages. I've had a good experience every time I've gone there.
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July 2023 by Kamil Ciesielski
This is usually the cheapest way to send stuff over, but surely the most troublesome. Some of the employees are kind and helpful, but some of them don't know what they are doing and are truly rude.
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June 2023 by Mary Kate Nawalaniec
You can guarantee you'll have a terrible customer service experience.
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December 2022 by Amanda Munzer
I’d leave a 0 if I could… HORRIBLE customer service to local people. I’ve had a PO Box here for years… about a year and 1/2 ago my toddlers lost my key, in order to keep my business running, I had to ask staff 2 or 3 times to check my box for me. I later found my key. Fast forward a year plus later… my husband and I are running errands and I didn’t have my key but needed to check my PO box - this is the first time in over a year I’ve asked - the lady yelled at me in front of a group of people and tore this paper off the wall of hand written PO Box numbers that they “no longer will check” and mine was a scribbled number on it. Over a year later! Thanks for helping out a working mom in your community.If you have any chance to have your postal needs met somewhere else - anywhere else - especially if you are a local to Golden, DO IT. Here they actually go out of their way to be rude. The counter staff at this post office are a disgrace to the city of Golden.
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December 2022 by Madalynn Owens
Quick efficient and nice people! Moved through a line of 10 people in no time.
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December 2022 by Paul Roser
Automated phone service is hot garbage. Shouldnt take 3 hours to reach a real person
