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April 2024 by Heather S.
Karinn is absolutely fantastic and provided excellent service in accommodating my group that is renting ski wear for our trip.
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April 2024 by Pedro Serrano
Great selection, even better service. Kudos!
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March 2024 by brittany ridenhour
I have absolutely nothing bad to say. Absolutely AMAZING experience! We had a large group that stayed at Monarch and MT went above and beyond for us - just definitely give them a call if you're trying to figure out how to logistically get a group of people sorted out because they're so helpful! Such great customer service, extremely helpful getting sizes and shipping sorted, and absolutely worth the money. I will always always recommend this company and will be using them again whenever I need them! They won't disappoint.
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March 2024 by Kenzie M.
Great service and staff. Very helpful and knowledgeable.
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March 2024 by Dee K
I’ve driven or ridden by this store over 100 times as I live not far from here. I can probably count on one hand the number of times I’ve seen a car in the lot. Today I was on a bike ride on an extremely cold day and desperately needed a bathroom. I stopped to check the place out, and when I walked in, the salesperson was on the phone. I gave a quick look around and noticed some gloves and socks that could be useful for winter riding and skiing. The bathroom was right there also, so I stepped in to use it. I was thinking about how I would love to support a small business rather than a Christy’s, etc. the next time I need ski or winter bike gear. I was also thinking this would be a great place for our out of state friends to rent skis (rather than the resort which is what we’ve always done) the next time they came. However, when I walked out of the bathroom, I was “greeted” with “where did you come from?” I started to explain that I was riding my bike and stopped here to use the bathroom. I was about to tell her that I would like to look around at the gloves, but was cut off with a “well our restroom is for paying customers only, so please don’t use it again”. Well, she won’t have to worry about that, because as quickly as it came into my mind that I might buy something there, that thought immediately shifted to the fact that I will never support that business after a first interaction like that. Here I was with a credit card in my jersey pocket and room in my camelbak to put some things and already thinking about who else I could bring in to support this small business. All it took was one negative, rude interaction to change that. To the woman working here: first, I understand when a business downtown doesn’t allow people to just wander in and out using the bathroom. However, you are in the middle of nowhere, and I was the only person in your store. Was it that big of a deal? Second, don’t be dismissive of people that could be potential customers. I was riding in below freezing weather. I also ski and have plenty of friends who do too. I could have shared a positive experience with them, instead I’m sharing this publicly and will also make sure my friends hear of my experience as well and never step foot in your store as they are riding or driving by. I would think with the lack of customers you seem to have that you’d be thrilled someone was even in your store. You had a moment to be kind and make a first impression; instead you chose rudeness and definitely lost any potential customer you had in me or anyone I know. Think again the next time you want to react that way.
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March 2024 by Stephen Ross
Flew into Denver, stopped by Mountain Threads to try on everything on the way to Breckenridge. Then we were able to return everything in the drop box on the way out. Flawless.
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February 2024 by Dina K.
I've driven or ridden by this store over 100 times as I live not far from here. I can probably count on one hand the number of times I've seen a car in the lot. Today I was on a bike ride on an extremely cold day and desperately needed a bathroom. I stopped to check the place out, and when I walked in, the salesperson was on the phone. I gave a quick look around and noticed some gloves and socks that could be useful for winter riding and skiing. The bathroom was right there also, so I stepped in to use it. I was thinking about how I would love to support a small business rather than a Christy's, etc. the next time I need ski or winter bike gear. I was also thinking this would be a great place for our out of state friends to rent skis (rather than the resort which is what we've always done) the next time they came. However, when I walked out of the bathroom, I was "greeted" with "where did you come from?" I started to explain that I was riding my bike and stopped here to use the bathroom. I was about to tell her that I would like to look around at the gloves, but was cut off with a "well our restroom is for paying customers only, so please don't use it again". Well, she won't have to worry about that, because as quickly as it came into my mind that I might buy something there, that thought immediately shifted to the fact that I will never support that business after a first interaction like that. Here I was with a credit card in my jersey pocket and room in my camelbak to put some things and already thinking about who else I could bring in to support this small business. All it took was one negative, rude interaction to change that. To the woman working here: first, I understand when a business downtown doesn't allow people to just wander in and out using the bathroom. However, you are in the middle of nowhere, and I was the only person in your store. Was it that big of a deal? Second, don't be dismissive of people that could be potential customers. I was riding in below freezing weather. I also ski and have plenty of friends who do too. I could have shared a positive experience with them, instead I'm sharing this publicly and will also make sure my friends hear of my experience as well and never step foot in your store as they are riding or driving by. I would think with the lack of customers you seem to have that you'd be thrilled someone was even in your store. You had a moment to be kind and make a first impression; instead you chose rudeness and definitely lost any potential customer you had in me or anyone I know. Think again the next time you want to react that way. Of course maybe you just rely on Texans and Floridians and don't care about Coloradans?
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January 2024 by Danielle Oplaski-Erreguin
Now our 3rd/4th time using them, and they are fantastic. Overly accommodating, they take their time to ensure the correct fit, and so reasonably priced for out-of-towners or those with growing children. Use them every time we come out west to play in the snow!
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January 2024 by Yazan Aziz
Karen was very nice and caring. Great place and amazing service!
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December 2023 by Rogers 3x Family
Amazing family owned store, everyone was so helpful and patient with us. They had a big selection with lots of sizes. Definitely would come again on our next trip. S/o to Karen for the best customer service!
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December 2023 by enjoi4666
Amazing personalized experience, would definitely recommend to anybody needing those extras for playing on the mountains!
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September 2023 by Bishop M.
I typically enjoy going to small time businesses like this, and absolutely love supporting the cause. However, the experience I had at this business was abysmal. I had made a reservation on behalf of a family member only for the family member to fall ill and miss their flight because of being stuck in the emergency room during the holiday season. The entire situation was stressful. That family member fell ill and was then admitted into the hospital. We luckily got her into Colorado the day before Christmas by spending tons on a plane ticket to get her here. I digress, the entire situation was stressful and on top of it all, this business would not let up on their refund policy even with propelling evidence that us missing our reservation was beyond our control. Of course they have a generous rescheduling policy but it just didn't make sense for my situation given the fact going up to the mountains after what was diagnosed no longer possible. This policy was fragrantly brought up many times when I just wanted my 60 bucks back. At the end of the day, the owner showed no compassion whatsoever to my situation, and went on to publicly berate me and imply I was lying about my situation altogether. I just can't support a business that can't evolve with the ebbs and flows of everyday life. Or better yet, just show some compassion at a moment that could be made much better by showing just a tad more empathy.
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September 2023 by Amy Lenneman
Terrible business. Have seen how they treat minorities. They comb reviews making sure any negative ones are removed.
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July 2023 by Aly M
They are so welcoming and helpful! Easy and informative!
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July 2023 by Sydney
Such a wonderful atmosphere and incredibly helpful! I would highly recommend renting gear from here!
