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December 2023 by stacy t.
WOW.. amazing service! I decided it was time for me to get a set of winter tires. I decided to stop in to Utopia rather than the other tire shop across the street which has horrible reviews. I was not disappointed.. I was greeted by Ray who is super friendly and professional. I explained to him what I was looking for in a new winter tire. He asked several questions in order to match me with the perfect tire for my needs. He gave me a recommendation and I stated that I needed a little time to do some research. It ended up that his recommendation was indeed the best tire for my car. There was no pressure or bad attitudes when I explained that I'd like to do some more research prior to committing. Scheduled an appointment, was greeted with the same friendly smile and attitude. It is obvious that they truly care about your needs and safety and are not trying to sell you just "anything" to make a dollar. My car was in and out with brand new tires in speed time. I waited in the comfy lobby while the tires were installed. Free wi-fi, complementary coffee, a TV and pet friendly. What a great experience with Utopia! They are now my "go to" auto services of any kind. It's such a pleasant change from all the other businesses that want you in and out so they can collect money and be done. Don't hesitate to go here for any and all of your vehicle needs. They're the best around!
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November 2023 by Racquel Salazar
I had awesome service today at Utopia! They are great mechanics and are able to explain what's going on with your car with you. I highly recommend these guys. Just remember to make an appointment a head of time.
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November 2023 by The Token Dude
I was quoted $113 on the phone. Asked again when I dropped off the keys. I was told $150 with disposal.They finished just before 6pm and the new total was $226!!!They said, “it’s because I didn’t tell them I had “new” tires.”Also heard someone else said they were paying more then quoted while I waited….Watch your back here! Idk pay first or find somewhere that has some professionalism.Whatever excuse you have, it’s your fault for not quoting me properly. No reason to do business like that! Make sure you review your video and audio like I see in these other reviews!Drive to Walmart and get lunch and a tank of gas too for the price of a bait and switch!
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October 2023 by Bryce Egan
On a recent trip from Colorado to Utah, my engine overheated. Fortunately I was near Frisco and was able to get to Utopia to have them check it out. Their mechanics stayed late and came in early to replace the radiator and get me back in the road at a very reasonable price. The rest of the staff is super friendly and helpful. I highly recommend Utopia to any travelers or folks in and around Summit County.
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October 2023 by Aaron Abel
These guys are awesome. I had a nasty bubble form on one of my tires after hitting one of the many pot holes on Colorado's shamefully poorly maintained roads. Utopia tire got me a perfect replacement and installed in one day. They managed to fit me into their busy winter tire schedule at minimal inconvenience to me. These guys are amazing, they really know their stuff and are super friendly.
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September 2023 by Joey Mullins
I have been here three times and have always had an amazing experience. Service is always quick and reasonably priced. The man that was fixing my car even stayed late to fix my car the same day. The gentleman at the front was also super friendly and informative. Definitely recommend to anyone looking for tires or service needed on their car in summit county.
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September 2023 by Thomas Jacowski
I would highly recommend Utopia to anyone looking for an honest business. I scheduled an appointment to replace my brake pads because I was told by a Jiffy Lube person that my pads were in need of replacement the day before we took a trip to the mountains. When the techs at Utopia took a look at the car, they determined that the pads actually had lots of life left in them, road tested the car and recommended that there was no need to do anything at this time and charged me nothing for their time. I am thrilled to see that we still have high integrity people in this world. If I could give more than 5 stars, I would.
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September 2023 by Tom G.
Excellent service. Completed earlier than expected. Bruce is very experienced and solid. I will definitely buy my winter tires from him.
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September 2023 by terri mason
Driving from Florida to Colorado, we got a flat and needed a tire patch. They we're very helpful getting us taken care of since we had dogs and couldn't leave the car like every one else wanted us to. They put on the spare for us kept the tire to repair. We came back in a couple of hours and they put the repaired tire back on and put away the spare all at a reasonable cost. I recommend Utopia Tire in Frisco!
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September 2023 by Richard Jacobs
Unfortunately I cannot recommend this place. They do not listen. When I booked the job in I made it clear I needed the complete job done in 1 day as I would not be in the area afterwards. I was assured that the vehicle would be checked before work began so any parts needed could be got and if they could not I would be told. I reiterated my requirements when I brought the vehicle in on the day. This did not happen. The tires were changed and it was not until 3pm on the day that the vehicle was checked and the need for parts ascertained, so they could not complete the job. So I was left with a vehicle with new tires but a badly aligned passenger wheel which would damage the new tire, exactly what I did not want. They then had the cheek to charge me for an alignment check.
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September 2023 by Loren R.
Great service from knowledgeable people. I needed to replace the tires on my travel trailer. Not in stock (common for trailer tires) but they got them overnight and mounted them the next morning in no time. Price was good too.
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September 2023 by Lindsey T.
I came in to Utopia about 2 weeks ago with a flat tire on my Turo rental car (I was in the area for vacation). The people who helped me at Utopia were not only understanding and helpful, but they also communicated clearly what was going on (my rental car had 2 dry rotted tires) and did their best to accomodate my needs. Once the new tires arrived the following day, they worked me into their schedule and I was in and out within an hour, which I greatly appreciated since I had no other transportation and had to stay in the lobby. On top of that, once I got home from my vacation, I called to see if there was any additional documentation I could get to help me explain my case to Turo, and Ray was kind enough to write me an email summarizing my predicament, which no doubt helped me get the refund from Turo that I was requesting.I am immensely grateful to everyone I met at Utopia, and they truly provided me with the best customer experience I've ever had at a tire and auto repair shop.
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September 2023 by Rita Hyde
Wow! We arrived in town late on Friday of a holiday weekend and had a tire issue. Very quickly the manager assessed the situation and diagnosed a slipped belt. Fortunately we had a standard tire in the trunk and < $20 later we were back in vacation mode. I am so very grateful for the kindness and exceptional service for 2 ladies whose vacation was going to be seriously hampered if this hadn’t been diagnosed and managed promptly. Top notch service, fair price, truly exceptional customer service.
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August 2023 by Tom O'Riordan
Top 1% in technical knowledge, assessment, effective repair, customer service, but most all, integrity.I have six decades of evaluating car repair.My problem was flat from very rocky roads to trail head. They quickly found a small metal shard in the tire. Saved the Michelin tire with a very, very reasonable price. Arrival to departure time was under 1 hour with no reservation.John spoke to me before opening time. Very professional, very focused on my requirements, very patient. His partner was equally responsive and proficient.It was noteworthy that they treated everyone with the same style. Like all good teams, they inspired trust.Utopia tire may be the perfect name for this outfit. All of us can learn from their way of doing business.
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August 2023 by T Alan
One of the best customer experiences I have had with a repair shop. Tim and this family business could have sold me a new tire (a local chain tried to tell me I needed all 4 replaced) yet fixed the one I had. Honest and attentive to detail, friendly and professional. Ill definitely be back again.
