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“I have gotten my baby chicks delivered here several years in a row. They always call me the moment they come in. I really appreciate how tenacious they are about making sure live deliveries aren't left overnight. Thank you!”
“Geneva is the definition of great customer service. I have only had to come to the store a couple of times, but every time she goes above and beyond to provide a welcoming atmosphere and to make customers feel valued, this is hard to find a lot of retail businesses so I just wanted to shout out to her and let her know that she is doing a superb job! Thanks for showing people what customer service should look like. Keep up the great work.”
“I needed items packaged up for an Amazon return and they took such great care with making sure my items wouldn’t get damaged. I really felt like they cared and gave personal attention.”
“I went in there to pick up my reptiles that were being shipped to me. They had the package before it was supposed to be there and the lady was incredibly friendly. Easy to find and lots of parking”
“I came to this location to ship out an item I had sold on eBay, but I had realized after finalizing shipping I was scammed. One of the employees there, Amber, was extremely helpful and went above and beyond assisting in getting me my package back. She kept in contact with me well after working hours and used every resource available to help me. Definitely saved me a good bit of money and headache.”
“Wish there was more info on the description. Took me a second to realize it's inside office depot. Yes, as another reviewer said, they only accept documents here for Fedex.”
“I usually don't take the time to write reviews but, I have used this location several times in the last few months and I have had the pleasure of working with Ms. Geneva. She is literally so sweet and pleasant and each time I go in the store her energy is so wonderful. I truly appreciate my experience with her every time.”
“Passport Saturday walk-in 10:30 am.
Jason is the unicorn of postal employees.
This guy should be put in charge of hiring and training, I'm blown away with his customer service.”
“While I'm not a fan of the USPS in general (bad experiences with lost packages), the employees at the Cheyenne Mountain location are always super friendly and helpful. So much so, that I'm surprised that some of these negative reviews. I wonder if they are referencing a different location?”
9AM - 4:30PM
1611 Mc Donald St, Colorado Springs
Shipping Centers
“I would give it five stars but there is enough people and it seems like this is just a super busy post after lunch Please fix this also this is a very convenient location for us on fort Carson or right outside fort Carson”
“Yes the wait is a bit long (about 7-10 minutes) but considering how short staffed they are, the amount of patience they showed and the thoroughness of my experience was worth the wait. I had an issue with my one and only key being sucked up into the car wash vacuum and needed my box rekeyed, my mail held and information and application for my passport. I kinda felt bad for the people behind me but I was there to conduct serious business. Some of them could’ve used the kiosk.
Cut these folks a break. They are actually doing the best they can.”
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“The staff here at The UPS Store are extremely knowledgeable, helpful and empathetic to the customers needs. I don’t understand why customers r rude to them and they have a new guy that saw how rude customers are towards the staff for no reason. I was shipping out a package and a black lady screamed at the white young man for the price on shipping and then another white lady went off on the younger lady for no reason. Sandy and the employees are always friendly and they go over and beyond to help everyone! So to the rude customers that want to be jerks to The UPS staff for something they can’t control on how you didn’t get your package or the pricing on shipping take your attitude and put it where the sun don’t shine!
THANK YOU TO THE UPS STAFF FOR ALWAYS BE AWESOME AND PUTTING UP WITH CUSTOMERS THAT ARE JERKS! COMMON SENSE IS VERY EASY BUT OBVIOUSLY SOME CUSTOMERS DON’T HAVE THAT!”