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May 2024 by Amir Lincoln
the wait time is absolutely ridiculous
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May 2024 by Jamie Moss
Wow, I am so happy I chose to seek help from this branch today. I already had a great experience before with Joy who helped my partner and I set up our first joint account, and today I had the best experience with Tyler and a trainee who were able to help me with an unusual situation with our account (one that I was sure had no good solution!). Thank you a million times to Tyler for playing phone tag with some less than kind customer service operators to help me, I hope he knows what a positive impact those 45 minutes of his day made on me and my partner!
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January 2024 by LeAnn Johnson
Sat in the “business” lane from 2:49 until 3:20 waiting for a basic deposit to be complete. I used to love this bank, however, lately it is getting slower and taking longer.
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November 2023 by chrstn k
My credit card was frozen in the early A.M. upon a Black Friday purchase, as their automated fraud system found it suspicious. I called the help number to no avail and visited this branch the following afternoon. I was warmly greeted by a banker named, Naomi, and I am glad I was! She was kind, attentive, patiently dispelled all of my concerns with reasoning, and we solved my issue! Refreshingly patient, personable, and knowledgeable, and if she’s representative of the people at this branch, I suggest you bank here.
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November 2023 by Kyle Weingand
Always one teller working, slow and never staffed appropriately. Bankers just sit on their phones while tellers do all the work.
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November 2023 by Sean Conaway
Not sure if understaffed or just poor management. 30 minutes to get service in the lobby and yet they refuse to do multiple services at drive through.
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September 2023 by Susan Gold
Holly did a great job at the downtown wells fargo branch.Thanks
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August 2023 by Sebastien Gavillet
I'll try to be polite but note sure I can. Look for another bank is the only way I can stay polite. Also no one ever answers the phone. Shame.
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May 2023 by Ron Lazzarini
My son died suddenly and we had to close his accounts. I went to another WF branch and didn’t get much help. We came to the WF branch at College and Horsetooth and met Rose Chavez. My extreme thanks to her for her help and kindness in this difficult time. I highly recommend Rose!
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December 2022 by Amanda Snyder
The staff is friendly enough. My only critique is that when you are greeted at the front door they are a bit of nosy rosie's. Your banking business withdraw deposit etc is your own personal business.
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October 2022 by Mikal Kirkeby
It's not this physical location but Wells Fargo as a whole. For no explainable reason they hold checks, grossly over charge on overdraft fees, and give little training to their employees on giving straight answers. I will be changing to Credit union of Colorado
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March 2022 by Joseph Woodruff
Rose was a pleasure to work with when we came in for an appointment last week. Professional, personal, knowledgeable, considerate...the experience we had was just great. Thank you for all of your help Rose!
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December 2021 by Skeeter Cramer
I had an incredibly positive experience with David Palm at the College & Horsetooth branch a few weeks back. His customer service was 5 star. Thank you David!
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November 2021 by Anna John
Lines are very long. At least people who work here are friendly, but the lines are way too long and they are always hitting me with fee after fee.
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August 2021 by Desirae Maxwell
Dave Palm was so very helpful. Thank you for everything!!
