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April 2024 by Alexandra Colwell
Kevin is my fav
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March 2024 by Tiffany Meier
Tara was amazingly helpful and adept at managing several customers at once. She acknowledged every person's needs and multitasked to help several people at once. She is knowledgeable and impressive.
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March 2024 by Joanne DeLeon
She was so kind, knowledgeable and just made the experience great!! Best Verizon store and experience ever!!
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March 2024 by Brenda Lynch
The sales woman was awesome, very patient with a packed store for a Sunday and the only employee. So helpful and excellent multi-tasker!!
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February 2024 by Eric Rousseau-Simmons
Friendly and knowledgeable staff. No prices posted on accessories.
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February 2024 by Pacen Whited
overpriced so dont bother coming here
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February 2024 by Uyong Choi
Don't waste your time here at this authorized retailer. They try to push a 5 accessory 'bundle' on you that's totally unnecessary to purchase with a new phone. It's 2024 -- everyone has the USB-C power adapter; no one needs another one for $40. Just go to a corporate Verizon store, who will just charge you tax on the new device. Or better yet, use the Verizon app to upgrade your phone and get it shipped directly to your house. You can ship a trade-in from your house, no problem.And just buy your case and screen protector on Amazon for half the price.This is a money-hungry operation. If they respond to my review with something like 'we are sorry for your experience; please email us at...', then it just proves all the more that they only care about their image, not about saving the customer money. They know what they're doing full well to meet their aggressive sales goals.
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January 2024 by Brent M
Very disrespectful employee who became defensive and rude when asked about pricing.
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December 2023 by max perry
These guys saved me from what I expected to be a drawn out, difficult and expensive experience. Instead, I had quite the opposite! Thanks for making it easy, guys.
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December 2023 by stephanie varas
Justin was excellent. He was efficient, knowledgeable and able to help me get the best possible phone and plan for me. He made a not so fun experience very tolerable and I left very satisfied with my new phone.
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November 2023 by Megan
Justin is an awesome and extremely helpful employee. I am very satisfied with my recent visit, and my new phone.
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November 2023 by Vora Kosm
Justin is an awesome and extremely helpful employee. I am very satisfied with my recent visit, and my new phone.
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November 2023 by Janet Steidl
Justin was knowledgeable, communicated clearly, efficient, and top notch. Can't say enough good things.
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October 2023 by Deb Frei
We went into the Verizon store on Council Tree in Ft. Collins, CO about 21 hour and 45 min before closing. It was packed full of people and there was only one young man, Justin, working (the other person working packed up his stuff and left when he was off even though there were multiple customers waiting). I have never seen such excellent customer service as what Justin provided to every customer. Even though he was swamped he greeted every customer that walked in, helped multiple people at once, remained calm, friendly and professional, listened to what the customers' needs were and helped each and every person. If they just had a question he answered it in the midst of transferring info from phone to phone for someone else and handling all customers as quickly as possible. Justin provided the BEST customer service and was very professional the entire time! I had a terrible experience with Verizon and 2 out of 3 of their phone and online customer service reps the night before and was ready to switch from Verizon after 30-years of being a customer. Justin renewed my faith in not only the fact that there are great customer service reps out there but that at least one person with Verizon has a brain and is willing to help people no matter what time it is or how much it takes! Thank you Justin for the excellent Verizon experience.
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October 2023 by Brad
My visit to the Verizon store was incredibly frustrating. The staff was completely unhelpful when it came to upgrading my device. They didn’t even bother to check if other stores had it in stock. It felt like they just didn’t care. I had to take matters into my own hands and call the corporate support line, where they were able to assist me and arrange for overnight shipping. The in-store experience was a letdown, and I wouldn’t recommend this store for any kind of assistance.
