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April 2023 by Austin Sprague
They sold my part to someone else or just never ordered it. Either way i drove a 400 mile round trip and they didn't have the part that they special ordered for me
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September 2022 by Amanda Fisher
I got a hitch installed here, when I first called to talk to someone about a hitch installation they could not have been more rude. So then I went online and booked my installation only to get a call the day before saying they had over booked installations and that I would have to reschedule. When I showed up for my appointment there was literally no one to be found, waited a good amount of time before someone strolled in. I showed up to pick up my car, same deal.. no one here.. walked outside found a guy cleaning out a box truck.. asked him to help me get the keys to my car and seemed annoyed by my request and continued what he was doing .. I honestly will not be using this location again
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April 2022 by Deb t
Staff was helpful and kind...will use again if needed
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April 2022 by Jamie Walters
Most of the staff seemed curt or unhelpful. Not a fan but they do have shipping/ moving supplies
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January 2022 by Erik B.
Summary: Poor wiring installation, poor service, don't follow through with promises. Hitch installation was mediocre, but worse, they were HORRIBLE in terms of wasting my time and costing me money. Originally booked to have the hitch installed 5 days before I was helping a friend move with my trailer. The guy called the day of the installation to tell me they didn't get the part and it would take about a week I asked him to get a substitute before the end of the week. He said he'd call me back and I never heard from him. Cost my friend an extra $75 because he had to rent a truck when I couldn't lend my trailer. I finally called U-Haul a week and a half later (twice) because they never called me back, and they got the part. Showed up on time for my appointment. They told me 1.5 to 2 hours for installation. Came back 1.25 hours after dropping it off and watched the guy just driving my car back to the garage to *start* the work. Checked in after 2 hours even though I knew they wouldn't be done. I got the typical "Oh, yeah, should be ready in 30 minutes." All told, it took a few minutes less than 3.5 hours. And this was with me effectively stranded 45 minutes from home on a cold day where walking wasn't especially pleasant. Checking out, the guy who worked on my vehicle had grime caked all over his hands and a bloody knuckle. I get it - dirty job, and that's why I didn't want to do it myself. He told me he'd bring the vehicle around and I was hoping he'd wear gloves, clean his hands, or something. Nope, got out of my car with hands looking exactly the same. Dirt and grime were on the steering wheel, door handle, and door latch, and he hadn't cleaned up well from the job - grime all over the lower entry trim where he'd installed the trailer wire. Poor attention to detail and definitely not the care I'd expect for how much I paid for the installation. Installation looks nice, though I now have a whine in my speakers when the car is in reverse. Don't know if it's something not grounded correctly or something else. I expect to have to waste an extra afternoon to get this fixed since I don't have a local U-Haul hitch installation place. I'm about a year out from the installation, and now I'm going to have to take it back in. The guy who wired it didn't actually secure the wiring from the front of the car to the back in the undercarriage, even with cable ties. He just tucked it in areas of the frame and hoped it would stay. It didn't. I found about six feet of wire loose and touching the ground, dragging under the car. U-Haul isn't cheap, but a number of people have told me they're the best at hitch installation. If this is a good installer, I'd hate to see what worse installation experiences are like.
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December 2021 by Steve Choquette
So far I've made 6 rentals through this location. I've done both counter pick up and drop off and via the mobile app. Either way it's been a straight forward and simple process. Sometimes counter can take a minute due to staffing but that's life in the COVID world. And the staff has been helpful and friendly.
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November 2021 by Riverview L.
Horrible! Guy couldn't even hook up my trailer right. They want to do it themselves, but they don't know how. I didn't even make it 3 miles before the trailer came off the ball hitch because the guy didn't know how to tighten the hitch. And they don't want you helping! Retards!
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November 2021 by David Gatton
Very convenient & easy to move.Pick up & drop offs are fast & easy.Customer service is fantastic.And staff are helpful.
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November 2021 by J M.
This location's employee PHYSICALLY ASSAULTED my 73 year old father! Read that again..Do not "reserve" anything from this location. I don't even know how this place stays up and running. You will not get your "reserved" equipment and might even leave with a bleeding head and multiple bruises! Trust me, the staff here definitely act like you're at their mercy and if you don't like the way they do things (by not fulfilling reservations) you can F right off. So, so many people in line and waiting FOREVER, and for what? To be told you don't get any equipment after 2 hours of dealing with these people. All employees have an "I've got the badge" attitude and if you're really lucky, you might get BEAT UP. Unbelievable. Go to a different dealer and make sure Huntington location is not involved. I wish I would have read the horror story reviews before I "reserved" here. This place cost me over 3 thousand dollars before all was said and done because they didn't have my rental. NOT ONE APOLOGY from the staff for not having the truck.
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September 2021 by Dustin Baker (Star-Lord420)
Young guy had me hooked up and leaving within 5 mins. Very professional
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August 2021 by Jill M
Do not "reserve" anything from this location. I don't even know how this place stays up and running. You will not get your "reserved" equipment and trust me, the staff here definitely act like you're at their mercy and if you don't like the way they do things (by not fulfilling reservations) you can F right off. So, so many people in line and waiting FOREVER, and for what? To be told you don't get any equipment after 2 hours of dealing with these people. All employees have an "I've got the badge" attitude. It's actually unbelievable. Go to a different dealer and make sure Huntington location is not involved. I'd pay triple somewhere else before I'd ever deal with location again. I wish I would have read the horror story reviews before I "reserved" here.
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August 2021 by Katie Clark
Easy drop off and nice staff. Katie is awesome and helped us out!
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June 2021 by Justo M.
They never picked up the phone! I was on hold for 1/2 hour! They are either under staffed or just don't care!
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May 2021 by Phillip B.
This company does not stand behind their work. We had them install a hitch and electric connection for our Toyota Sienna. We drove it home and the next morning the battery was dead. They clearly installed it with a short. Now they are telling me to call the national company for roadside assistance. They won't even look at their own work after screwing it up. There is one woman there who is helpful but all of the men I dealt with were rude and unhelpful. It is the definition of bad character to do terrible work and then not stand behind it. These people are the worst do not give them your business. Do not have a trailer hitch installed here they will screw it up and not stand behind their work. Update #1: after putting us off on roadside assistance we were told by roadside assistance that that was incorrect and that we should be dealing with them directly. Update #2: we have AAA and had the car towed to a mechanic we trust as it was blocking our other car. The mechanic said that the new wiring harness had a loose/incorrect connection. Our van is now running. Someone called me back late in the afternoon and when I explained the situation to him he proceeded to argue with me about whether his employees would actually send me to roadside assistance. He denied that it could have been someone in his shop. I offered to give him the Greeley phone number that called us back in the morning. When he continued to argue with me about his own crew's lousy service I ended the conversation. TLDR: do not trust this location with your vehicle.
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December 2020 by Michael B.
I had an extraordinarily pleasant interaction with Jeremiah, a very decent human being. Nice guy, big heart.