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January 2024 by Alexander Fernandez
I wI want in into store with not allot of money hoping I could cover it I ended up scraping up just enough. till I needed 100 deposit. I knew I had nothing more to give didn't know what would happend , hoping I could find the means . to my avail the gentleman did a huge kind gesture and payed for it saying he understand and sympathatized with us and i honestly don't know what else I could have done without that angel that works their I hope evreything goes well to you kind sir. I can't say thank you enough and I will not forget how kind you were to me and my partner above and beyond service here and then go more above that. Thank you sir from the bottom of my heart
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December 2023 by Ashley Depont
They have handled all my knees even when I needed to extend my rental
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November 2023 by Logan Woodward
Chuck and Alexa have wonderful customer service skills. They were very helpful. I absolutely recommend this location
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November 2023 by Miguel Hallman
Great experience! Hunter was very professional, helpful, and knowledgeable. Everything was as hoped. I would recommend.
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September 2023 by Erik Hockom
Staff was friendly and helpful and very efficient with the check in process. Everything was as it was quoted, great uhaul dealer.
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September 2023 by Rob Colbert
Great service, the folks here are very friendly. They were very responsive for the reservation, made adjustments when I got there, and fixed me up with exactly what I needed for my rental. They really made the experience easy, which was so appreciated because the move was so stressful.
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August 2023 by Bradd Wickert (Snowstorm2024)
What a great experience! The staff made my stressful move a LOT better! I will definitely use them again! The price was great, my truck worked very well and renting and returning it was a breeze! Thank you!
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August 2023 by Paul Trujillo
My fiancé had to get the last of our stuff out of our old place so we got a U-Haul from here and got everything done after we took the truck back, we put gas and kept track of mileage so we know how many miles we went over and it was only 6 miles. So thinking ok that’s that and then we get an email receipt being charged for 6 extra miles and $11 for gas.When trying to talk to them about it they said they can charge what they see fit and we can get a refund then hung up on me. That’s great customer service right along with the employees smoking weed out side in their cars!! I wouldn’t ever go back to this U-Haul or recommend it to anyone…..
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June 2023 by Jungle Ronin
Nice staff but taking advantage of me without buying me dinner first is just rude. Like a bunch of others have said it really boils down to the fact if I book a truck I should get the truck or an upgrade not a smile and told to go four towns over to get a truck. Probably would have been better if they told me earlier so I could plan instead of waiting till day of the move to drop a load like that on my chest and wallet, thanks!!
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June 2023 by Robert Howell
Good place with good location. 2 nice guys working, one (manager) very helpful and knowledgeable, the other (maybe a new hire?) not so much. Got the job done.
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June 2023 by Kathleen Trukositz
The pick up and delivery were both a little crazy because the lot isn't easy to access and it's confusing where to go so people block the entrance/exit. There's only one person working here, so expect to wait.
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June 2023 by Acid Samurai
Nice staff but taking advantage of me without buying me dinner first is just rude. Like a bunch of others have said it really boils down to the fact if I book a truck I should get the truck or an upgrade not a smile and told to go four towns over to get a truck. Probably would have been better if they told me earlier so I could plan instead of waiting till day of the move to drop a load like that on my chest and wallet, thanks!!
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April 2023 by Amy J.
Thought I had secured a trailer for Saturday to be picked up in Ft. Collins. Received a text today telling me the trailer was not available at the address in Fort Collins which the reservationist and I had discussed. Instead the trailer would be at a location 20 miles one way out of my way. I called customer service and asked if they could bring the trailer to one of their locations in Fort Collins. I was told, "No, we don't do that." I was also told that I should have been advised that trailers are not always at the location where the reservation is made!! This is the second bad experience I've had with U-Haul in 2 weeks. I have found their customer service is just empty words. If you need to move or haul anything, find another company! Pity that a "Zero" rating is not available because that would be the most accurate rating for U-Haul or more appropriately U-ain't hauling anything.
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January 2023 by J Spence
Don’t forget your 7:4 pin adapter for trailer brake lights (they do sell them though). Otherwise a fantastic experience here. I’ve rented car haulers and cargo trailers from this location. One of the top UHaul places I’ve used and very affordable.
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January 2023 by Giovanni Longo
The dude behind the counter was super respectful and did his best to assist my last minute needs. Although I didn’t rent the uhaul he did his best to ensure that I wouldn’t be offered a better experience anywhere else.
