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November 2023 by Brittany C.
just nowNEWHonestly, I don't even know where to start. Our carpet buying experience was the most stressful home renovation project we've had and we've done many.We had our measurement scheduled on Oct. 14. I went into the store a day or two before to pick out samples, but I had a good idea of what I wanted so I wasn't stressed that the measure was coming up.I was greeted with rude remarks from the carpet sales that I needed to order samples as they weren't in store anymore. I asked if the other HD store in town had them, but was told she had no idea. I ended up asking if I could take a board home and ordered some samples, but felt very much like it was an inconvenience for the store employee.The measurement person came on Oct. 14 and was friendly. I received a text message that afternoon with all of the details and said we could place our order via the text. Since we had installed carpet in our newly finished basement less than a year prior, I didn't hesitate in placing a nearly $8k order for carpet for our entire upstairs. I placed the order and waited for my email receipt (the text website link said I would receive the email confirmation shortly).Hours went by and no email. I called my bank and they said they didn't see anything from HD on their end, but said to give it until Monday since it was a Saturday.Monday the 16th came and I started calling my bank and HD. I was hung up on MANY times by HD. My bank said they saw nothing from HD on their end. After speaking to at least a half dozen HD employees and spending over 8 hours between my bank and HD, I finally spoke with a representative that informed me HD had a new system and she was going to have to manually recreate my order to get it to process correctly. It took her nearly an hour to complete this.Finally I received email confirmation of our order and thought that was the end of our drama. Oh how I was wrong.A few days later I received a call from a nice lady at HOM Solutions wanting to go over the details of our project. She said there was a glitch on HD's side so she couldn't schedule install, but she old reach out to Megan from HD and get it squared away.The rest of the week passed and no call from anyone. I spoke with HOM Solutions the following week and she said she was STILL waiting on a call from Megan to get it squared away. She provided me with Megan's extension and asked if I wanted to personally reach out. I said yes and thanked her.I called Megan but was instead greeted rather rudely by Maria instead. I explained the situation and she told me she would look into it and give me a call. I believe this was Thursday, Oct 26. When 24 hours had passed with no phone call, I called again. Maria asked for my name, said "Ohhhhhhh B****** C*******! Yeah, you're on our list done worry!" She had the most sarcastic and rude tone I've heard. I explained I needed this dealt with and needed to speak to someone. She told me someone would call me. Go figure, she didn't.The following week I reached out to HOM solutions again and was told she would keep trying HD. At this point I was told they were unable to locate my carpet.After speaking with HOM Solutions again as well as HD, I basically got nowhere.Finally on Nov 2, I left work early to go into the store. I spoke with Francie who assured me she would look into the issue. Thankfully she did. They were able to see on Nov 3 that our carpet was delivered to the store instead of the warehouse.HOM solutions called very late on Friday afternoon and asked if we could install the next Monday morning. Unfortunately we were not home that day so it wouldn't work for us.I asked if I could go see the carpet at HD to ensure it was the correct carpet. HD was annoyed, but they did pull the carpet for us to see and, thankfully, it was what we had ordered.After giving a handful of dates that we were available to install, HOM Solutions reluctantly agreed to Monday, Nov 13.At 9:20 AM, I received a phone call from Jose our installer who let me know he was at HD
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May 2023 by Herb G.
Two recent experiences. Advised by Home Depot staff that their store management discourages applying veteran discounts because the local store will lose money. Curious if other Vets are experiencing the same thing.
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February 2023 by Tim H.
I've not had great experiences with Home Depot. I found stakes individually priced on shelf label and loose. Didn't see barcode, so photographed shelf label. When I got to register they said they can't sell them that way. I took manager over to shelf which had a couple loose stakes and shelf label. Still couldn't ring up sale. When I had a greenhouse/garden center if I couldn't ring something up as cheap as a couple of stakes, I would have told the customer they were on the house--but I actually had a miscellaneous category just for this purpose. I bought a register vent on a different trip because I was in store for a job and figured I'd save a trip by just getting it at HD. Turned out I didn't need it after all, I returned, with receipt and was informed that they wouldn't put refund on original card but only issue a store credit. I go months between trips to HD, so a "store card" doesn't interest me. I took store credit and bought a piece of lumber to use it up--common size I use often.I loved Connecticut and California where Lowe's and HD are usually across the street from each other. Here in Colorado it is usually miles between the competitors.
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December 2022 by J S.
Every time I have been to this store, the associates are so accommodating and helpful. Today, Ben went out of his way to show me where I could find a boot tray. He was very friendly, helpful and efficient. He just dropped what he was doing and walked me clear to the other side of the store to show me where to find what I needed. After I got what I needed another associate went out of his way to ask if I needed anything. I am very impressed with everyone at this location.
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October 2022 by Shelia C.
I went into Home Depot to get items that I needed for my new house. I walked by at least 3 groups of workers just standing around talking. I had one walk by me and didn't even ask me if I was finding everything ok. Then I went up to one of the workers to ask for help with window well coverings and a ladder for the window well. He stands there and says there in isle 20. He didn't even offer to help me when I just told him I needed help.
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August 2022 by Jeff C.
Don't trust the online inventory. Ordered an evaporative cooler, choosing one with great reviews, and was listed as "one in stock" at this Home Depot. Not wanting to drive across town to find that someone else had bought it, I ordered it online for pickup. Home Depot of course charged my card. A couple hours later, we headed to Home Depot to pick it up. We were two blocks away from the store when they called us to tell us that the product we ordered and paid was a bad SKU. We were told to go to customer service where we could get some advice on available units. Even though I had researched everything else they had in stock, I went to customer service to follow up. I was summarily ignored. One rep looked directly at me as I approached, then had to urgently move a flatbed out to the door. One very nice employee did try to help, even though it was not her department. But after she was gone for over 15 minutes I finally just ordered the unit I originally wanted from Amazon, for $10 less than what I paid Home Depot. In the mean time, Home Depot has "graciously" offered to refund my money... in 3-5 business days. Nice racket... sell me something you don't have, then sit on my money for a week. I generally like to patronize local business for transactions I can... otherwise we won't have them for long. In this case it's clear that inventory shown on the Home Depot site cannot be trusted. This is the second time in the last few months I have experienced this problem (last time it was shelf brackets).
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July 2022 by Julie R.
I had an incredible experience while walking into this location tonight. Codey, was on his way out, off his shift but he stopped us to see why we needed. He directed us to what we were in search of and made our trip beyond quick and pleasant! Thank you Codey! You're a superstar!
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June 2022 by Chase K.
Kinda mid to be honest. The service was bad and the bathroom was really dirty. The water fountain was rly grimey too
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February 2022 by Tina H.
Charged my card twice for nearly $400. Refused to refund my money. Had to wait for bank to finally challenge the charge. Took nearly a month but the worse part was the ignorance and arrogance of Home Depot employees. If I had the option of zero stars, definitely would be the rating.
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November 2020 by Trisha Swift
I am appalled! My friend has no idea I'm writing... he is a disabled veteran who was let go ON VETERANS DAY because they supposedly can't work with his accommodations (that he needs to sit down periodically). WHAT? They could be touting the fact that they give disabled vets a chance to earn a living... they would get a LOT of support if they did that! Instead, they fired a vet ON VETERANS DAY! Home Depot even claims that it is an "Equal Opportunity/M/F/Vet/Disabled Employer" Ha! I will not step foot in this store again, or any Home Depot. Lowe's has my business from now on!
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October 2020 by Daniel Laucher
Masks are NOT REQUIRED at this store. It may be illegal and insane, but they let people come in and shop without masks. They have masks to give out, but they won't require people to wear them. An employee told me "There's nothing I can do about it." Management said "We decided that masks are a personal choice." When I said I felt unsafe and would have to shop elsewhere, I was told that was my choice. What a load of BULL. Enforce the law and protect your customers and emoyees, you spineless shameless greedy capitalists. My family and I will take our business to Ace so we can shop at a socially responsible hardware store.
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October 2020 by NO LIMIT SERVICES
This location has great employees!I've had really good experiences in the Tool Rental Department once with the manager taking his time to troubleshoot something of mine when he didn't have to & I always go in for the 5 gallon refillable jugs of Deep Rock Water which is literally the best water!Everybody in the front always ends up ringing me up before I have a chance to get to the counter & if I know I'm going to spend a little bit of time in there I'll take my dog with because everybody loves Him at this location, he gets so much attention & he really enjoys going!
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September 2020 by Christopher Reeves
Had a few issues with equipment. The manager took a one star experience and turned it into a 5 star. Good people here doing the best with what they have.
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September 2020 by Debra Haith
Great place. Great people
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August 2020 by Simon Lawler
Have always had a great experience. From small tools to trailers. Great service