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May 2024 by Heather Tyler
The staff is extremely knowledgeable. I’m a novice at growing aquarium plants I’ve always had plastic ones. They took the time to answer my questions and provide me additional support each time I came in needing additional information. Not to mention that the fish that I’ve gotten from there have been extremely healthy and that hasn’t been the case everywhere I’ve gone.
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May 2024 by Mark Burdette
Staff was not friendly. No one greeted me or came over to see if I needed help. I finally just left.
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May 2024 by Hillary Burdick
All of the fish I have gotten here have been very healthy! The customer service is also very good here, and the fish are well taken care of!
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May 2024 by Misty Marick
Very cool store, lots of fish so many colors.. We took my 4 yr old grandson in to get fish for his birthday. We found exactly what we were looking for. Prices are decent. Staffs very helpful and friendly.
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May 2024 by Dejalae A
Tanks are always clean when I come in and they are good about making sure fish are healthy. The staff really knows what they are talking about.
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May 2024 by Jamie Templar
Wonderful fish store. Store is warm, brightly lit, spacious. They also have a small toy section for children and mini fridge with drinks which is nice touch. When you first walk in there is a beautiful fresh water and salt water display tank. Inside the store is a massive display tank with various large fish.Fish are well taken care of. Beautiful plant selection. Decent selection of rocks and driftwood (when in stock, driftwood goes quick!). Absolutely love that their website has their current IN STORE fish and plant list. Makes it really easy to see current inventory without driving over. They also have a reasonable amount of stock. I love that they will wait until a species is gone, before stocking the tank with more. The well-being of the fish is priority over profit. They also have the date listed when the fish arrived on each tank.Over the past few months we have gotten about various shrimp and plants, and 28 freshwater fish, . All healthy, happy and doing well after short bag float/drip acclimation. I believe they do preventative medication for at least some of the fish. I don't have a separate quarantine tank so this is the only place I trust for fish.All staff is polite and helpful. Sometimes they might be busy and can't help immediately but that is understandable at a small store.Knowledge is mixed but they are always happy to direct you to another staff member if not sure. I've never had any issues and appreciate their advice. I've had one member question my fish choice because they were concerned I didn't have a big enough tank. I am so appreciate of that, it really demonstrates care for fish. I wish more businesses would do that.Also, I always judge a fish store by the betta care. Fish Crew does not disappoint! The store itself is warm, and bettas are placed in x-large open containers with clean water. I have never seen one sick or dead. They also have some in aquariums. Personally I feel that they could reduce their betta stock. The large quantity makes it to easy for an impulse buy, rather than researching and cycling minimum 5 gallon tank, with heater and filter. I understand though they are also trying to compete with big box stores so it is a delicate balance. Maybe a sign with proper betta care could be placed next to the display?Good selection of food, meds, filters, lights, heaters, tanks and equipment. They also have a rewards system which gives you a small discount off .Overall, fantastic store which I highly recommend to anyone looking for healthy fish. Also just enjoyable place to visit and walk around.
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May 2024 by Audriana Hernandez
I had a great first experience with Trader yesterday, getting my aquarium fully equipped with live plants, a cleaning crew, 3 dwarf puffers, and 1 dwarf gourami. I got my water tested and was all set to go. Unfortunately one of the puffers died almost immediately, but all the other newer inhabitants are acclimating very well! I had called the store ahead of time to get a full understanding of their return/swap policy and was told I needed "the dead fish body, a water sample, and my receipt." They specified no further.Upon going back to the store with all of the listed required materials, I was met with hostile "customer service" by what I discovered to be THE OWNER. Being very polite I presented my samples, my receipt, and my water test from 24 hours prior. Matt was very quick to dismiss me, and very aggressively. I felt very intimidated by again, THE OWNER who was speaking to me in a very demeaning tone, like I had done something wrong. I tried to explain that I had called earlier and had asked about the policy, and it had not been specified that the body of the fish needed to be separated from the water sample (again, very politely). I was immediately and sternly interrupted and treated like a dumb blonde. The owner just kept repeating "nope, not gonna fly. It's stated CLEARLY on your receipt," exaggeratingly pointing to my receipt as if obviously I should know all the ins and outs as a first time customer.I spent over $100 on all of my materials and fish and was met with less than sub-par quality customer service by owner of the establishment. Trader, Ethan, and Emma provided the best service by far and if I do decide to continue shopping there I will only do so with them. But how I was treated today nearly sent me out the door in tears because of how heavily intimidated I was by the harsh and aggressive verbal treatment of the owner. I didn't even think to get his name [at this time] because I was so rattled. I will be returning tomorrow morning (with a SEPERATED SAMPLE) and to speak with [hopefully a different] manager about my experience. I am just baffled that I received such poor service after spending so much the day before. They were total polar opposite experiences. Thank you Trader, Emma, and Ethan! But the upper management desperately needs to be addressed for their poor treatment of a first time customer. It truly was outrageous.**UPDATE** I returned to the store hoping to get better service and I sure did! The manager on duty, Emma, apologized for the horrific experience and thanked me for returning. Ethan tended to my needs diligently and answered my questions with a surplus of knowledge! Overall, my experience with the crew at Fish Crew has been phenomenal. I commend them for being able to recover such a horrendously fumbled situation bred by upper management. All three of them deserve a raise ??
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May 2024 by Sarah Fietz
This place is AWESOME. All of the staff is very knowledgeable and they have a great selection of everything you need.
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May 2024 by Stephanie Selig
Good in the Fish Crew store is kind of like a field trip to an aquarium. So much to look at! Sometimes we've had to wait our turn to speak to an employee, but -- so much to look at! The employees are very knowledgeable and helpful.
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May 2024 by Myranda Smith
Hands down the best kept fish store I have ever visited. The owners care and it shows. Keep doing what you're doing. We will be making a trip back from Casper WY specifically to shop here soon
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March 2024 by Crystal Jo Bruns
Great little store. Knowledge staff! Great fish!
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March 2024 by Bill Shoup
One of the best aquarium supplies and fish places around
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March 2024 by Jonathon Wuehler
Went in for plant and shrimp substrate. Walked out with plant and shrimp substrate. 10/10 will visit again.
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March 2024 by J G
Solid LFS. Always find something I like. Great service.
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March 2024 by Vlad Drac
Staff is knowledgeable and friendly. I wish there was a little more selection of fresh water fishes but it is not a bad selection by any means. Staff is very friendly and concerned with the health and safety of the fish you want to purchase. Geat fish store. There salt water tank in the middle of the store is filled with interesting and beautiful fish. It's with it to just go in and check that out.
