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September 2023 by Bri Dobson
The staff here is amazing they get to know you and always make you feel welcomed when you go to the office and they did friendly reminder calls about your bill being due
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September 2023 by Matt Garman
Amazing location, great prices! Very friendly owner, very prompt with helping us out! Would recommend for all storage needs.
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September 2023 by Heidi LoRash
Stacey is wonderful! It was like talking to a friend from day 1. The storage area is very clean and well lit.
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September 2023 by Corey Alvarez
Been here for a year and a half. Professional. Clean. Well lit. Acclimated. Stacie has always been helpful. Recommended.
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August 2023 by Madison Bolte
Stacy was extremely helpful and friendly! I was in a bind trying to find a storage unit and Stacy went above and beyond helping me. This is my second time using SecurCare and would highly recommend it!
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August 2023 by Patricia Eichhorn
Plenty of help from Stacy when I have questions. Love being able to borrow the big cart to move boxes. Clean. No pests. I feel safe. Indoor.
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August 2023 by Jim Nachazel
Stacy was fantastic. She is efficient and customer-focused. I strongly recommend the SecurCare on Mulberry St in Fort Collins.
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July 2023 by Sarah Osborn
Extremely positive experience working with Stacy! Not only was she kind and professional, she went above and beyond to ensure I had a positive experience following my movers delivery blunders/delays. Beyond the exceptional customer service - the site is clean, very well managed and extremely convenient to I-25, in addition to being able to accommodate any size moving truck you may be working with (even 18 wheelers!)I will 100% use this location for any future storage needs.
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July 2023 by Henry Groenewald
I can only say good things in regards to this facility.Very clean, well maintained and and always a wonderful, kind and helpful management. And a warm Thank you to Stacie. ?
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June 2023 by Robert Duval
I've had a storage unit for two years and recently returned to get some stuff. However, I was greeted by an unfriendly representative at the front office who didn't say 'hello' or provide any helpful assistance but rather made herself obviously put down when I was seeking assistance. The representative was working with a vendor and even apologized to them for my presence. When I asked for assistance to access my unit, the representative gave me a hard time and said that getting a pin number from the front desk was always required. The terrible customer service made me feel unwelcomed, and I had to endure a frustrating experience to retrieve my belongings. I felt like the representative was more interested in being “right” instead of understanding my issue as come to find out I didn’t even need a pin to get through the door… While my stuff was all still there and secure, I will move all my storage to another provider due to the terrible experience. I left a two-star rating only because my belongings were secure. Overall, I hope this feedback improves the customer service and experience for others. I will be back to grab my final bit of belongings and cancel my services
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December 2022 by Cassity Bertrand
Staff is the best and always super helpful! I've used SecurCare since 2018 and have zero complaints! Shoutout to my girl Stacy!!!
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November 2022 by Tsukiko
Every single time we come to try to get stuff from our storage unit the office is closed and all the doors are locked. It doesn’t matter if it’s a week day or weekend.It shouldn’t be hard to be open when your posted business hours say you’re open.
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October 2022 by Alexander Delor
Very welcoming staff, excellent customer service, and very clean and well lit facilities.
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July 2022 by Cortney Herrick
Best. Customer. Service. Ever. I showed up on 7/2 to drop my stuff off in storage as i am moving from California. I was there for the one day only and the mulberry location was closed and I could not access my unit i was scheduled to move in that day. I contacted the customer service who was sooo helpful and took away so much anxiety! I thought i was going to have to find services elsewhere, but she got me moved to the Boardwalk location where i was met with an EXTREMELY nice manager who was extremely helpful and empathetic to my situation. I got moved in and the situation all got cleared up in a matter of 30 minutes. 100/100 Recommend
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April 2022 by Nick S.
Picked SecurCare because it had the cheapest rate for the unit size I needed. I wish I had paid a little more and gone with another business. The office was closed on Sat 4/9 during hours that their website and all the documents they sent me said were open hours; the unit I got is no where near an entrance and we had to walk quite a ways with our stuff to load the unit; and the instructions we got said "bring your own lock" - which we did - but the units require a specific kind of lock, which was not mentioned in the written instructions and caused another inconvenience. Additionally, the door code we were sent did not work, because the office was unexpectedly closed we weren't able to figure out why until the following Monday (no one answered the number posted on the office door or the national number) and it turns out the code we were given was not at all accurate - and the office staff KNEW it was a problem that people who reserved on the website were given an inaccurate code. Frustrating and terrible customer service. For us, it's not worth the $14 savings per month that the next cheapest place charged; and that place has units you can drive up to.
