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January 2024 by David Jacoby
As with other reviews here, my experience at the Otterbox Shop was excellent - the staff were incredibly friendly and helpful. I needed a replacement Otterbox phone case and in all of about 30 seconds, it was done. They also went the extra mile to accommodate a request I had regarding the case color. Small thing, but huge in terms of stellar customer service. I would and will highly recommend this store to anyone. A+
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January 2024 by Johnny T.
This correspondence is to relay my utter frustration and disappointment with OTTERBOX. I am a 34-year client with T-mobile. I purchase all of my cellular service and equipment through them for both home and business, trusting the line of equipment and accessories they carry. I used to think Otterbox was the premium in phone case protection until recently. I purchased an Otterbox upon recommendation from my T-Mobile representative, used the case for approximately two months, and noticed during that time the corner at the edge of the phone's camera was stretching and starting dismemberment around the right edge. I contacted T-Mobile and they informed me to get in contact with Otterbox. I spoke with a representative at Otterbox who informed me that Otterbox would replace the defective item with one of higher quality, and all I needed to do was pay shipping. A few weeks passed and I had heard nothing from them. I called to find out that Otterbox had no intention of sending a better replacement, in fact, they would be sending the same defective model. This is not what I would consider as good customer service practices, but an all-out attempt to swindle me into buying a more expensive item while paying for the shipment of that item. This is blatantly, indicative of nothing less than a bait-and-switch maneuver to extort buyers. I expect all charges to my credit card to be canceled and all amounts credited back to my card immediately. I will further make strong recommendations that my carrier not suggest the purchase of your defective gear, and not open their market base to Otterbox's vague and ambiguous warranty policies.
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January 2024 by Gemini_Sarah
Everyone is pretty friendly for the most part when coming here, we have purchased the life time warranty phone covers- as well as screen replacements which is well worth the money. We will always be happy Otter box customer’s.
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January 2024 by Serena Case
Zach and Bianca are the best ! They always make sure I’m getting the best products for my devices! They are both so quick and kind and always do an amazing job with my replacements while being welcoming and kind . Their customer service is top tier, I truly can’t say enough about them .
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January 2024 by Rachel Bigum
So EASY, with kind people. Needed a new case, but they replaced my case for free thanks to their amazing warranty. I will never have another phone case that isn’t made by otterbox. Thanks for the amazing customer service!! 10/10.
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December 2023 by Devon Haley
Bianca was so sweet and helpful!! It’s always a plus when the person is fun to talk to!
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November 2023 by Sean Tobin
Very quick and precise service! I've always loved my OtterBox cases and accessories, but I've always hated how my hands can be a little slippery at times. The cases do an excellent job protecting my devices and I absolutely love the fact I can walk into the store, get a replacement phone case if I broke mine or if it's beyond its usable life and I can in in and out of the store in usually 5 minutes or less. The staff here is always friendly, knowledgeable and passionate about their products. I have nothing bad to say and will continue stopping by whenever I need to! Thank you!
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November 2023 by Duncan McDonald
I walked into the store to buy a case for my iPhone 15 Pro Max. I wanted to see how the Lumen cases compared to the Symmetry cases, and Ingrid took them out of the boxes and let me try them with my phone. She was amazing! I live in Fort Collins and am always happy to support a local business. I ended up going with the Lumen case, 10/10 recommend walking into the physical store in Old Town!
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November 2023 by Zac Horton
Huge shout out to Joey and Bianca for helping warranty my case and take the stress away of installing a new screen protector. Will never use another product!
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September 2023 by James Wasser
Utter trash products. Zero customer service. They lie about drop tested to military standard. They lie about MIL -STD. Can’t withstand any drops without shattering glass. Don’t waste your money.
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September 2023 by S Q.
They sell substandard phone cases that break. Old Otterbox defender cases did protect phones. New otter $100 cases that advertise 5 times drop protection and military grade plastic cause phones to shatter on first drop.avoid.
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September 2023 by Brett
One of the best locations around. Located in downtown Fort Collins the otter box shop is a one of a kind place. Staff was super nice and installed the screen protector and got my friend set up with maglock system. The wireless charging is simply amazing. Bye bye port. Staff was so nice and wholesome today. Thank you!
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September 2023 by D AC
2 or 3 yrs ago I purchased a high-end Otterbox case for an iPhone and iPad via Otterbox web store. Considering the (shockingly high) price the phone case has been a giant annoyance with poor fit and pretty bad screen protector. I didn’t even know about the physical stores until recently so I wandered into the Ft. Collins store, had barely gotten into my unhappy story and the clerk was already putting my phone into a free replacement new same model case that is 200% better than the old case ever was thus converting me from unhappy and not going to buy Otterboxes anymore to “not unhappy” and willing to give them another chance on my next case purchase.
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August 2023 by Hugh Fristoe
Zachary, Angela, and Bianca were exceptionally helpful, courteous, and kind on a quick warranty replacement. Had no idea this was OtterBox, USA until a CSU your this morning. So glad I was paying attention!
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June 2023 by Robbie
I had a great experience shopping for a phone case today (which is a funny sentence, of course). Zachary was super friendly and helpful. I really, really, really value good customer service, so I was psyched when Zachary was super cool and nice today. Thanks!
