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August 2023 by Rosella Barella
We use New Horizons For all our travel needs. John is amazing! Top notch agency.
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May 2023 by Cameron Decker
I was required to use this agency to book travel for a program I am in. I was first given a deadline by my program for booking my flight. Weeks ahead of time, I filled out a form generated by this agency that described my exact needs (flight dates, locations, times etc.). I was supposed to receive a call to confirm booking. I never did. The day before the deadline, I called the number I was given and did not get an answer. I left a message. Next day comes around, no return call. I call again. No response. Left another message. I didn’t finally get through to them until three days after my deadline. Regardless of this, I was still able to get my flights book, albeit after the travel agent was going to book me on a flight to Helsinki instead of Athens which is where I needed to be. While on the phone, I luckily caught the mistake and just ended up giving her the flight numbers of the flights I had found on my own. It’s since been a few weeks and my flights are good, but I had some plans change and need to get one of my flights switched. I have called everyday for the last week to get this arranged as it won’t allow me to fix my reservation myself on the airline platform (states I have to go through my travel agent). I have left a detailed message with my exact needs (ie. There’s no research the agent has to do; she just needs to change my flight to the new one I found). I have not received any call back at all! I finally called the airline to see what they can do and they were able to change it for me but charged me a fee since I didn’t go through my travel agent to change the flight. I am annoyed with this whole process. It was so pointless for me to go through this travel agency that has made everything 100x harder and charged me for it. I am an experienced traveler and totally just could have done this on my own but now I’m out a couple hundred bucks for having to pay this unhelpful agency and the airline for changing my flight instead of going through this agency for flight changes.
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May 2023 by Jen L
Sent an email. Never responded
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January 2023 by Reon Everett
Nicole at New Horizons Travel did an excellent job arranging things for our family Hawaii vacation. From the great recommendation for transport to DIA to the beautiful resort she recommended-it was a seamless, lovely much-needed break for our family. Thank you, Nicole and New Horizons Travel
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December 2022 by Zane Allee
Knowledgeable, organized, and extremely hard working.I needed to find flights for 21 individuals from Denver to Atlanta, all within a few weeks notice for a competition. Lisa Keiser took over my group and handled it beautifully. She sat on hold for HOURS to get us the best flights possible and answered countless tedious questions. She was constantly available, providing her personal cell phone number if necessary. She woke up at 4:50AM to check in my group so that we could get the best seating possible on our Southwest flight.Thank you Lisa & New Horizons for all you did - I will be using them next year & every year after.
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December 2022 by Craig Stevens
Very helpful in planing my travel
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December 2020 by Connie Hanrahan
I've used New Horizons Travel for over 25 years and I couldn't imagine traveling anywhere without their expertise. If you are looking for the best in travel, look no further!! Ask for Jill, she's awesome!
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December 2020 by Jiminy Goofy48
Excellent service from the agents at New Horizons Travel. Used them for many years for trips to Disneyworld. They do an awesome job!
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December 2020 by Relissa Stute
There's a reason why this travel agency has been In Fort Collins for so many years.
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December 2020 by Amy Gray
Excellent staff!
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December 2019 by Construction Site Cookin' with Chris Larson
My wife and I contacted New Horizons travel to arrange our vacation to Thailand after being referred by a friend. We were contacted promptly by one of the agents and after a phone call discussing our plans it was decided that it would be best to meet in person to further discuss our travel plans. We arrived at our appointment and had (what we thought) was a very productive meeting with our agent Rebecca. She took notes and gave us tips on our plans since she had traveled to Thailand recently. At the end of the meeting she said she would need a week or so to put together a quote for us. After a week and a few days had passed my wife emailed her asking for an update and never received a response. After two and half weeks had passed I tried to contact her via email as well and never received a response. After this I called the office directly and asked to be transferred to her. When she answered the phone it became clear that she had either intentionally or out of laziness had not done any work towards putting a quote together and even said she "didn't have her notes" from our previous meeting. She then said she could "try to put something together for us by that night". I told her that if she could get us something within a day or two that would fine. After this phone call on 5/21/19 we have yet to receive an email, phone call or any communication whatsoever from her and it is now 6/12/19. Not only has this been a frustrating process but also the time wasted dealing with this agency has put us significantly behind in our travel planning. I would not recommend this travel agency to anyone.
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December 2019 by Christi N. (OktoberWitch)
Debby Deleon is an awesome travel agent
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December 2019 by Boo Pinson
Always friendly
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December 2018 by Quinn Morgan
Nicole was so great! I contacted another agency first and they almost seemed bothered by my emails and request. So glad we found Nicole and New Horizons! She was extremely prompt and made sure we were 100% prepared for our trip. I could tell she was excited for us about our trip, which made us more excited! We had the best time in Akumal and we will definitely use these guys again in the future!
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December 2018 by Rachel Fulton
I needed to go to Germany for spine surgery and had very specific requests for the flight and hotel accommodations. Karen was extremely understanding and helpful throughout the entire process. I was able to complete all arrangements with ease. She even called after I came home to ensure I was doing ok and had safe travels. I highly recommend New Horizons Travel for international travel.