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June 2024 by BenZig
Professional and polite staff, better prices than the Home Depot, and veterans are appreciated here. Ask about their 10% veteran discount or check out the veteran's preferential parking. The best thing about Lowe's is that it ISN'T the Home Depot! No pushy salespeople and employees are knowledgeable.
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June 2024 by Jennifer Kraus
Lawerence in the appliance section gave amazing customer service. He was extremely busy and immediately dropped what he was doing to assist me. He was very friendly, knowledgeable, and overall provided a great experience while shopping. Thank you Lawrence!
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June 2024 by Emily Froshaug
What started as an exciting experience quickly went south. We went to purchase a washer and dryer after much research, and were pleasantly helped by Luke (who was great!). After advice from his manager, our checkout took 2 hours thanks to incompetence. We were told it would be delivered on a Tuesday from 8-8, so we fittingly took work off to see that it would not be an issue. Half way through the day we received a call saying it would actually not be delivered that day, but the following day. So again, we were home, only to find out it had been moved to Friday. After talking with Eric in appliances we were assured it would be the first delivery Friday morning and work schedules were moved around to accommodate (for the third time), only to get a notice that it would be delivered in the evening. As much as I’d love to waste all of my PTO on nonsense, I again got ahold of the store (and finally a manager) with no resolve. Knowing we went through another appliance delivery last year with a mom and pop shop (and absolutely 0 issues and a smooth process), I can absolutely tell you to avoid big box stores - ESPECIALLY THIS PARTICULAR LOWES! We will let our friends in the industry know to avoid this place like the plague.
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June 2024 by Don Randall
Great selection of plants.
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June 2024 by Rachel Staley
Jeff went above and beyond!! He helped us get what we needed, even when it was outside of his department. We found out later from someone else that he was already late clocking out when he started helping us, but he still took the time to advise us and cut both wood and glass for us without hesitation and without a word of complaint. That's the epitome of great customer service. We're very impressed and very grateful!
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May 2024 by tara spencer
Bought a shed from Lowe's first week of February 2024. I just had to call customer service at the store.Because I was now able to put it together since the weather has gotten nice here in Colorado . Putting it together had to call the customer service.There were no front doors included in the Box.They were not in the package they were missing. Unfortunately, because it is 10 days past their 90 day return Policy they could not help me..... Like what...?There are no doors in the package.They are MIA. How can you not return something when all the parts are not included in the Box that should be there. And I honestly just wanted the doors but they don't carry that product anymore. So now I'm gonna try getting a hold of The manufacturer. I just couldn't believe there was honestly no doors to the shut.I bought it just kind of baffled me. And I felt like they were just kind of rude And not helpful.They definitely could use some training in the customer service department at the lowes store in fort collins colorado.
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May 2024 by Gary Stecks
Got what I needed. Great place for your "honey do" list supplies
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May 2024 by Fenrir A
We witnessed a pretty disgusting encounter between a couple at customer service desk and what we assume is some manager or other tonight at this location.... Ginger complexion fellow in a White lowed uniform was dealing with this couple who, as far as we had seen, which granted wasn't the entire thing, had been nothing but polite and patient with this guy (manager?) but he kept raising his voice and being super hostile to them despite their attempts at reasoning with the dude. Unsure of the details, but we can't see any reason for someone to be treated like that who is actively being polite... My employee and I left the store without purchasing what items we had picked out and left our items at the store. We didn't want any part of that same treatment. Not after a 12 hour shift especially. Holy cow man... You guys need to vet your hires... This store is already a local meme because of this exact type of stuff always happening. Starting to wonder if that's primarily this jerks fault. I know it's none of our business but damn... No thanks! Feel free to reach out to me and ill provide my state ID and whatever else you guys need to make this complaint official. If that's how that works
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May 2024 by Blake Warrren
Egregious behavior by the late night manager. Tall guy with red hair. Treats everyone there with plain hostility every time he's had dealings with us or anyone else. it's widely locally known to avoid him at risk of being aggressively lied to and treated with disdain
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May 2024 by Brad Johnson
Great store,
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May 2024 by Jim Struby
Well staffed with very helpful employees.
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May 2024 by Janet Freeman
I'm giving you 5 stars because my experiences have been pretty good at Lowe's over the years... I have a credit card there however I'm hoping that you take this suggestion and implement it.. I hate it when people answer the phone and say how may I direct your call it happens everywhere I told the lady that answered the phone today so you just want to get rid of the call why don't you say how may I help you and then when you tell her what you need then she can transfer you to the correct department And say let's get you to someone that is an expert on that.. I hope that you will start a new trend by saying how may I help you when someone calls then it doesn't sound like you're trying to get rid of the person.. And please don't try to justify why you say it I don't think there's any legitimate reason...
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May 2024 by Raymond Talmadge
The best meat department in all wyoming
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May 2024 by Nicole Powers
Manager Jeff was very helpful, understanding, and professional. He was helping multiple people simultaneously and ensured everyone got the responses and follow up they needed. Thanks for the great customer care.
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May 2024 by Michael Okello
Lowes is definitely one of the best stores to go to for all your home improvement items or projects. As a home DIY enthusiast, i find everything I need there. All the beautiful outdoor decorations, interior decorations , furniture, electricals and electronics, etc...are in aboundance at great prices!
Be sure to go and shop there. You will certainly be lost for choices!!
Less i forget, their sales reps are very friendly and professional and always ready to help.