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September 2023 by Esther Pisano
I stopped in at this Jax to get some water and to calm down because I was approached by one of the creepy dudes hanging over by that area down the street. I go into this Jax and immediately I’m getting stared at by some of the employees but I brushed it off and let the front desk associate what happened with the creepy dude, so then they called the cops but said they couldn’t do anything about it so I left but came back because I didn’t want to wait for my ride outside in the heat alone so I came back in and used the restroom, trying to calm down I go over to look at some of the things that they have hanging up, I am looking at the candles, overall I'm just minding my business and trying to be somewhere safe. I was then later approached by the manager or gm who kicked me out the store and said that my behavior was “really erratic” when all I was doing was looking at candles and shirts just like everyone else. Anyways got kicked out and on my way out I heard a woman say “did she leave yet” now I don’t know if she was a customer or an associate but I was hurt and confused and so sad cause I just needed somewhere safe to be for like 30 minutes until I could be picked up and and I was just looking around trying to pass time. I asked the manager or general manager why he thought my behavior was “erratic “on my way out and he didn’t say why and told me to have a nice day. I feel like I was being racially profiled especially because I was simply doing nothing and they kicked me out for no reason, but it’s fine because it says a lot about who they are and it’s cool cause I’m not coming back. Jax do better!!!!!!
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September 2023 by Austin Reitsma (Ride The Range)
I have been coming to this store for about 20 years. It has grown but has managed to keep a friendly staff and a small feeling. They have a lot to offer!
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August 2023 by Amanda Adamson
Miles is the best. Have never had such great customer service in 20 plus years shopping there. Thank you Miles❣️
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August 2023 by Christian P.
I had a very disappointing interaction with an employee named Marina when I had called to ask just a couple simple questions. During our call, I was in the middle of asking a question, and she abruptly said "bye" and hung up on me. I had been respectful throughout the conversation, so her attitude came across as rude and unprofessional. Hope this is the last time something like this occurs. I believe that customer service should be a priority, and I hope that this feedback leads to better experiences for others in the future.
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August 2023 by Dan Clark
Shout out to Jim in your hunting / firearms area. He is knowledgeable, friendly and helpful. I enjoy many departments in your store but Jim was next level. Give him a high five!
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July 2023 by Mary Miller
I love shopping here. So many great brands and I like to support local businesses. However, one employee told me Jax doesn't pay their employees enough so she has to work 3 jobs to pay her bills. I don't think I can support a business that doesn't respect their employees enough to pay them a descent salary.
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July 2023 by Elizabeth Sodja
This is the best store I have ever been in. I didn’t know you could have ranch apparel, farm supplies, outdoor gear, yard decor, and a coffee ice cream shop all in one place… but I have been proven wrong.
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May 2023 by D AC
I like JAX for some reason I can’t quite put my finger on though I suspect because the stores while not disorderly at all they have a cozy seeming jumble of the types of things I like to buy including outdoor recreation, garden, farm and ranch, and this store especially because it seems to focus on hiking, backpacking, camping. I know I’m dating myself by saying so but this store has an excellent selection of outdoor topographic maps which are far more satisfying to use than blindly following a dotted line on your phone.
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May 2023 by Sean Wolf
I love Jax! They have the best selection of outdoor gear and great prices. I especially appreciate that they have a legit fishing department with nearly everything I need.
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May 2023 by steve landreth
I have been a longtime customer at Jax over the years spending thousands of dollars between personal and work cloths and foot ware. I bought a pair of slip on Hoka grogs yesterday, the lady said don’t wear them on the street and you have 30 days to bring them back so walked around my house on the carpet and they didn’t feel right so I took them back and they refused to take them back, I was shocked! They were in the same shape as when I bought them….beware the customer service is horrible with returning items….don’t do it!Update:The Manager called after I posted this review and apologized for his staff, said he has re-trained them and invited me to bring back the shoes for a complete refund, so that’s I what I did and bought a different pair of shoes, so all is well except for my gas tank… three trips, I live on the opposite side of town.
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May 2023 by Alex Siavelis
Great staff, great deals, cool selection of all kinds of stuff. Chopper in the fishing department is an amazing guy that always puts the customer first, is super kind, helpful, and truely cares. This store will always do right by you.
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May 2023 by Doc
I’ve been shopping here for almost 20 years. JAX is your go to in FOCO for anything sporting goods. The shelves are properly stocked again in all departments. The staff is very helpful and the prices are fair-ish.
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May 2023 by Aaron Baughman
Holden and Clayton were 10/10 in helping me look/get the items I needed. Both were very amiable as well
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April 2023 by Deborah C.
Was in need of a good pair of shoes today and the two girls in the shoe section were not interested in helping me. Terrible customer service, no shoes in my size, treated as if I were a nuisance and not a paying customer. Bad experience at JAX.
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March 2023 by Marysol Villegas
Came for the first time to rent cross country skis and John was the best. Very friendly and helpful. Smooth and exceptional service. Thanks so much, will be back!!