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February 2024 by Nicholas Bowman
Good quality products at outrageous prices for walk ins. I would recommend finding an actual plumbing company to get you a discount. They have a nice selection to choose from and the display area is top notch. From my personal experience the staff in the showroom is very flakey so you have to try and get their attention, then follow up with them repeatedly. I had to call them to order, call them to pay half and once my stuff was in they did'nt bother to call me either. Who knows how long it sat in their warehouse.... They have no interest in customer service, maybe because I was not paying retail? Idk. I would probably shop around to be honest. They were recommended by a plumber friend who gave me a heads up about the situation before I even walked in there.
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June 2023 by TRINA HILL
I needed an unusual size shower and ordered online through Home Depot. I placed my first order in April and the shower was damaged. I ordered 4 more times with continuous issues and problems. By mid June, we had made our fifth attempt to order the shower which was also a fail.A friend referred me to Hughes. I called and placed an order with Leigh and within the same week, got the shower delivered for free and undamaged. Additionally, their price was better than Home Depot. Their customer service is exceptional. I will go to them for all my kitchen and bathroom needs.
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April 2023 by Erica Waters
I owe a good deal to Ellie for her professional and kind help these past months organizing the materials for a bathroom remodel. She helped me learn and feel more confident. Hughes and Ellie awesome and accountable problem solvers - I highly recommend both. Hughes' Showroom is definitely worth the trip (make an appointment just in case they are busy - it really helps to have a guide). Prices better than anything I could find online for tub - and the place I could find a good quality vanity design I loved (ask about Strasser's Simplicity line - fewer options but still lovely and less than half the cost of Strasser's other lines - not in brochure but available) (did countertop with Weaver in town for less than half the cost of Strasser's quartz). Even putting in the time elsewhere, I'd be lost without Ellie's guidance. Hughes made all the difference for us on this project. In short, bathroom remodel? You can do it! Hughes can help.
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April 2023 by Christy Staab
Worst advice ever! I'm a d*** girl and I know you don't use just any adhesive to repair a loose faucet handle cap when the handle has an interior screw. I called looking for plumbing advice and product to solve the minor plumbing issue. Basically it was inferred my question was d**** as no one had ever asked him that before. He tells me to go to Home Depot and buy one of their many adhesives. Imagine attempting to remove that cap to repair the handle if I used JBweld or liquid nails. My husband has been given the same type of unsound advice from the same employee. Thankfully we aren't totally ignorant about plumbing.
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May 2022 by Ryan Holden
Amazing customer service. Lucas is a A+ employee! Always helpful, and goes above and beyond. Couldn’t ask for a better employee!
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May 2022 by Jeff Stevens
The guy behind the service counter went above and beyond to help me. THIS is what I call great service!
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April 2022 by Joe Bramer (Engineerisaac)
This place is Magical. When you walk into the store it has a sense of no compromise. The people at the front desk are on top of their game and made my experience feel warm and welcome.
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February 2022 by Melonwatts
This is the best supply house in Northern Colorado. They are professional, punctual, and determined to get you the parts you need. Jay at the counter is especially helpful, I think he may be the most knowledgeable person I've ever met. He is smart, handsome, and funny. Hughes supply is truly lucky to have employee as good as Jay and he needs a raise!
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December 2021 by Jeff Anderson
Micah is awesome! Helped me with exactly what I needed and was pleasant to deal with. This guy deserves a raise!
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December 2021 by Rocky Samuels
Around 1 month ago my son's shower handle had broke. I tried Home Depot and Lowes thinking that it was an easy fix..... Unfortunately there was no writing on it to tell what the make and model was.I tried 2 different Ferguson stores only to be told without the make or model, they couldn't help me. They made me feel like I was wasting their time.I then went into Hughes Supply in Ft. Collins where I met Brooke the showroom manager. She was very kind and polite. She was awesome! She took the time to figure out which handle I needed and had it shipped right away.Hughes Supply has earned my business for life!
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October 2021 by Bill Ritchie
Staff was very friendly and knowledgeable. Show room had large selection of different fixtures on display. Phone App that associates had made looking up detailed specs quick and easy.
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May 2021 by Lloyd Haywood
Always helpful and respectful of others and their personal safety.
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February 2021 by Peggy Carter
Beautiful, useful plumbing, great staff.
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July 2020 by Christopher Futch
Always helpful and friendly. Always have the parts I need.
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September 2019 by Diana Jacowski
The men in the warehouse were rude and short with me when trying to find parts. I was sent across the parking lot to the showroom to figure out parts that turns out they could have helped in the warehouse. Luckily the showroom was able to help me out, again having to head across the parking lot to get the piece, not friendly at all if you have mobility issues. The warehouse guys were more worried about joking around than helping out. Would not recommend.
