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September 2023 by Robert Kellen
Another terrible experience at Horizon Laboratory. And let's be clear. This is really BANNER HEALTH - but they have "shopped out" the service and clearly they want to be at a distance from the service that they know they are hiring sub-par staff (they consistently show - at the front desk window - a lack of any sort of positive attitude or helpful support, instead just shrugging their shoulders and staring blankly at you when there's a problem... and unfortunately there are REGULAR PROBLEMS WITH THE OVERLY BUREAUCRATIC BANNER HEALTH SYSTEM... they're basically the Comcast/Xfinity equivalent of our local health care provider system that you want to do everything possible to avoid but since they own most of the providers you are stuck dealing with their poor system and support - which includes Horizon Laboratory). Another terrible experience. Where they could not find the doctor's order (looking less than 60 seconds) and just said "No order" and shrugged their shoulders and stared blankly with no offering of any other help (looking at you lady with orange hair in her 50s with poor attitude). I'm definitely LOOKING FOR QUALITY RECOMMENDATIONS FOR LOCAL BLOOD WORK LAB please add a comment if you have one you recommend that offers quality customer support.
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November 2022 by Matthew Farnsworth
They need to get their phones figured out. I've called about 10 times over the last few days trying to get some info on getting my bloodwork done. Every time I call it rings 3 times and disconnects. My doctor recommended this lab but I guess I'll have to go somewhere else.
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October 2020 by Sean O'Loughlin
Never ran my insurance. Sent the bill to the wrong address. Never called or emailed. Now, six years after the fact I get a ding on my credit rating. Collections agency says I owe $750 and this is the first I’ve heard of it.
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September 2020 by Erin Hinson
It's as if they try to inflict the most pain possible when they draw blood.
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October 2019 by Sam
While I didn't have direct contact with individuals in the lab, they ran a test for an urgent care visit through Banner. I was placed on Meds and was to stop them if the tests came back negative. Well....they never called the MD with the results. They never called me with the results. They never posted the results on my portal. They couldn't find the results when I called to check, so I figured the test wasn't performed. Then I get a bill in the mail. Granted it was a small amount which is fine. But I had to take a complete course of meds, and am now paying for a service that I didn't utilize. Call their billing to inquire and they say "we are just billing, we don't know." I have no doubt that some of the clinicians in the lab are of quality, but why am I paying a bill for results I never got again? Physically had to go in 3 weeks later to see if they even did the test. They did, results were negative. The individual that helped me at the desk was extremely helpful and polite, but that doesn't really make up for the fact that I had to take unnecessary meds for 2 weeks.
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August 2019 by Laurel M
Everyone I saw in person was excellent, but billing was beyond horrendous. I had labwork done at the beginning of October, and finally got it paid today. They billed me incorrectly, and I found out my insurance information had been input incorrectly. I was incorrectly billed again happened again, then I found out my secondary insurance hadn't been added. All these errors warranted separate calls between me and Horizon's billing department, and a few weeks to have a new billing statement to be sent, and then I found out they'd put the secondary information in incorrectly. I was told my account would be put on hold while they assigned a case manager to reach out to me. And then today I got another bill saying they were going to send me to collection. I honestly don't mind paying them. If the amount is right, fine, I'll pay. The case manager never reached out and I had just really been hoping to go over my account and make sure all the information was right and the bill was right. I'm just disappointed, honestly. I've never had so much trouble trying to pay a bill.
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July 2019 by Kent
Update: After posting it looks like someone on the corporate team was able to get me my credit so I've upgraded to 3 stars based on that.
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April 2019 by Laurel
Everyone I saw in person was excellent, but billing was beyond horrendous. I had labwork done at the beginning of October, and finally got it paid today. They billed me incorrectly, and I found out my insurance information had been input incorrectly. I was incorrectly billed again happened again, then I found out my secondary insurance hadn't been added.
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February 2019 by Michael A. Jatczynski
Fast and efficient with an easy "stick"
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November 2018 by Claudia K.
For the second time in a few months, the billing department has insisted that i have balance dues when I DO NOT. Even after the payments to them cleared my bank, apparently they don't know how to process them in a timely manner, resulting in me being accused of non-payment. I have rarely dealt with such incompetence from an organization, and will not be using their services again, as I have notified Banner Health of the problem.
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November 2018 by Chris Sikes
The phlebotomists are great, it's there billing department that is horrible! On multiple occasions we've been sent to collections without ever receiving a bill from them. Even after making sure they have our correct address on file. I'll be using a different lab from now on, even if it's it off my way.
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November 2018 by Heather E. Browning
Good for those who don't have insurance but need to get labs run. It can be slow a lot of the times since there's usually only one phlebotomist. I've been there 3x's in the past 3 years and haven't had a bad draw, though, so that's good. My advice - go first thing in the morning when they open. You'll be in and out of there in 15 minutes.
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November 2017 by Gail Clark
On a rainy, wet Monday I came in to have my blood drawn at around 4:45. Rhonda had already placed the closed sign up since it was well past closing time. With out hesitation, she asked me what I needed and I am sure could observe my anxiousness. With a smile and gentle manner she took care of me and I was out the door. Thank you Rhonda for taking the extra time to help me. Normally a hard draw to get, she got it on the first try and I didn't even feel it. What I did feel was thank fullness for you taking the extra time for me.
