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April 2024 by Shannon Young
Wish I could leave 0 stars. I have been a customer for 20 years or more. I am looking for a new provider.
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October 2023 by Michael Cutler
Great!
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February 2023 by Randy Stutz
I was a loyal customer of FRII for 15 years. I referred customers to them, and set them up with FRII. Starting in Sept 2022, they started disconnecting my services each month, on the DAY THE BILL WAS GENERATED!!! It was not due for another 5 days, and they had my Credit Card!!! I would send them a message to ask them to charge my card, and they would do it , and NOT add it to auto pay. On December 31st, 2022, they shut down all services, including the primary name servers for all 5 of my domains. I called, and emailed, no response. I sent messages and worked with the registrar to get control of my domains that FRII had registered as theirs!!! The last day before the Registrar took the Domains from FRII they released them. I moved all of the services to other hosts, and other registrars. After every thing was moved they had the nerve to send me a bill for services they were not providing. When I sent a ticket to request the bill be canceled, the response explains the attitude of the Employees."its people like you why frii went out of businessRobert T"They were horribly mismanaged out of existence.
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January 2023 by Bill Way
Callous disregard for customers and their businesses. Another outage 12-31-22 that persists through 1-4-23 with NO UPDATE on their phone system or website. After 27 years with this company I’m taking my business elsewhere. These people are sloppy, reckless and dangerous.
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October 2022 by Jacob Chacko
I just heard a rumor y'all are going under.FRII, was an institution that could have found a powerful niche here in Colorado - but due to multiple missteps by the capitalist firm which acquired FRII - it was no longer favored, and doomed to failure.I am a former employee from here - the company was run into the ground by the venture capitalists who purchased it.They didn't want to invest in the company.They allowed their President, Vice President, head of operations, head of billing, their NOC supervisor, all but 2 of the NOC employees, both systems engineers, a jr systems engineer, two network engineers, and more - all walk away from the company between 2016 and 2019. Rather than increase pay, and start providing the funding that was needed to guarantee the data center didn't go down.I am really sad to see this, I had hope the new person they put in charge would be capable of saving the company - but I doubt the capitalist's were willing to invest in him.
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September 2022 by Travis Sanders
Customer service hurts my soul. I read a review about how they were condescending about "not being able to send emails" and didnt believe it but it's on their website now. Like no when my internets been fully off for two days I can do even less than send emails. Write off $360 I've wasted on two days of work plus $20 for a DVD player since I cant watch Netflix. If my apartment didnt force this wifi on us I wouldve cancelled my contract 6 months ago
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September 2022 by Clinton R
How does it take over 48 hours to fix a region wide outage without any sort of natural disaster. What lack of foresight. Do you understand how much money can be lost do to something like this over such a long time frame? And you're telling me to be patient?
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September 2022 by Colin Riggs
INTERNET BOOM MOM MAGMA????
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September 2022 by blade storm
GIGGS sup[ers noopbs
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September 2022 by Seth Johnson
It's been out for two days with no restoration estimates and very little communication.
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September 2022 by D L
horrible. don’t even bother.
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September 2022 by Darren LaValle
Rebecca, the lady I dealt with, was very nice.
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September 2022 by Elijah Chisholm
No way to get ahold of.. CONSISTENT outages. Do NOT use this company if you have the option. I’m sick of paying for a service that does not work as advertised. Can not believe this is an actual company that is still in business?
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September 2022 by Ryan Nelson
As others mentioned. Our business encounters daily outages consistently. Would not recommend.
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September 2022 by Ty L
Currently on day 5 of a complete service outage (plus a preceding day of intermittent service). Their unpreparedness and inability to deal with this failure during a time when many people are working from home is mind-boggling.
