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October 2023 by Micah O'Leary
I posted a glowing review 4 years ago based off of previous a number of previous experiences I've had with furniture purchases over the years since when they were still Hello Furniture in their old building. My experience with a recent purchase was enough to put a bad taste in my mouth about purchasing from or recommending them again.I purchased a floor model adjustable bed frame at a discount because it had been discontinued. Unfortunately, there was only a floor model available. My partner and I were not offered the option to purchase a new model, and no additional discount was offered for being a floor model. We liked the adjustable frame from Hello Home better than another frame we had ordered as part of a trial, so we decided to go with this one even at a slightly higher cost than the other because we liked it better and I prefer to buy local whenever possible. However, when I finally got around to moving the other frame out and setting this one up, I noticed that the frames dip in the middle, causing the mattresses to sag and not offer any support in the middle. Also, some brackets that we ordered from the manufacturer with it to attach to our headboard didn't work.I did some research to see if I could find headboard brackets that would work online, and when I did I found the same adjustable frame for over $1000 cheaper. Given the headboard brackets not working, the adjustable frame sagging, and the $1000 cheaper mattress frame I asked to return the frames I had. I was told that I couldn't return them because they were a floor model, even though none of this information was provided to me before purchasing this item. And again, we didn't even have the option of purchasing a non-floor model, or receive a deeper discount because we purchased a floor model. It's as if we were penalized because and not allowed to return, because Hello Home didn't have a non-floor model and didn't tell us at the time of sale that this was non-returnable.Because of this experience, and not trying to remedy this problem, I can no longer in good conscience recommend Hello Home to anyone else even if you are trying to keep your purchases local, I'd recommend looking elsewhere.
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September 2023 by Lorrie K.
It's a home goods store. It's got a lot of stuff to look at. Some cheap some not. I will say the mixture of pulpier in the bathroom, not a good mix.
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August 2023 by Illijah Designer
Brandi was a great help in helping me find my mattress! This store has great deals for any budget or situation. Definitely recommend ??
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July 2023 by Brooke Cameron
Great customer service, awesome catalog of products! We’ve purchased an L-shaped couch and a kitchen table. They’re both great quality and well priced items.
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July 2023 by Mariko Kudo
Nathan is the best, hands-down, for quality furniture options that are tailored to any and all budgets. Same story every time - I go look at other options (AFW, Furniture Row, ugh) and always end up purchasing at Hello Home. Nathan isn't pushy or salesy and gives it to you straight, with great recommendations based from a practical perspective. I learned the most valuable advice about selecting a mattress from him that has stuck with me for years, and HIGHLY recommend Hello Home to anyone looking for any home furnishing items. Plus, you're supporting small business that is locally owned and operated by a kind and super hardworking individual.
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May 2023 by Kevin Avedon
Awesome store with quality furniture. They have your best interest in mind and will go out of their way to help. Nathan is the man and I’d recommend this location to anyone looking for new furniture.
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April 2023 by Jessica
Family owned, lovely staff! Lots of options that are budget friendly and wide variety of styles. I'd recommend checking here first next time you need furniture or decor!
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January 2023 by Linda Spaulding
Brandi helps you design your room. With this in mind be SURE to buy your furniture at HelloHOME. Service great, furniture quality depends on what you pick out. I will be back to have Brandi help me design my living room.
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December 2022 by Amanda Keare
We had been searching for a sectional couch for a very awkward space for about a year now. Looking online is not my preference for couch shopping, since it's impossible to tell how the cushions and fabric feel. I did look online a lot, though, to see what the price range was for what we needed. We were thinking we would spend $2500-3000. I didn't know about HelloHOME before last week, and was fortunate to find it through a google search. We went to the store and found a sectional that would fit perfectly in our space. . .and it was well under $2000! We visited two other furniture stores just to make sure we found the couch we wanted, and the cheapest version (which wasn't even as nice or comfortable as the one we got) was $3500 WITH A DEEP DISCOUNT. Brandi at HelloHOME was so kind and helpful, and the delivery person she hooked us up with was also a most excellent human (he delivered it next day!). Since we bought the last couch of that series off the floor, she also gave us a discount! We will be using HelloHOME in Fort Collins for all of our future furniture shopping needs. What a gem of a place to have right here in town. . .so much better than price-gouging giant chain stores.
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December 2022 by Marie Schaller
Had a great experience here! The staff is very helpful and genuine. The store is big enough that there are lots of options, but is not so big it is overwhelming. Will go back for the next furniture purchase.
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December 2022 by Wendee Brungardt
Awesome locally owned furniture store & mattress store!! This is our go to favorite for any furniture or mattress need! The owner is awesome & Brandi their sales lady is amazing!! Great customer service, they really take care of you there!! Even if they don't have the furniture you like in their showroom, Brandi will likely be able to get it for you. For example I found something at American Furniture and she was able to get it for me & match the price. She is also gifted with interior design and making sure you get the right sizes for your space.Go check out this local store that's right across from Foothills mall & by Shamrock Warehouse.
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November 2022 by Brian Glodek
The store has a good layout. It isn't a huge store, but they use the space well. There are several different options to choose from, and if it isn't in that store they are able to get it. The two sales peeps there were great! They really flowed off and with one another with customers. I haven't seen that really before with sales people, but they pulled it off well. Super friendly and allowed us to browse at our leisure, but were there for any questions we may have.All in all a good experience, and I would recommend.
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August 2022 by Debra Moore
Best customer service with exceptional personal attention. Jenn, you’re the best! Plus, fair prices complete this satisfying shopping experience. I will definitely return to Hello for future furniture and mattress purchases!
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July 2022 by Katrina S.
All the furniture here is amazing, I had a hard time deciding what to purchase but the staff was so lovely and helpful. I'm so happy with my final selections too! This place really has it all!!
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December 2021 by John P.
Wonderful store. We moved back to CO, but to a new area. We went into the Fort Collins store and then to the One in Longmont. The store in Longmont is where we met Brandi. She was so nice and she helped us design the house furnishings so that it was exactly how we wanted it. We are not good at this type of thing!. We are so happy with how everything turned out. We still visit the Fort Collins store and they too, have been very helpful!
