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July 2023 by Veronica Engavo
The staff were awfully rude. I was there with my little brother to find him shoes while the store was empty with only my brother and I and there were two employees working. When asking for help one said “yeah I can help you” in a rude tone, probably not 2 seconds later he went to the back and never came out. We asked the other employee if the first employee was going to help us and responded “well he has stuff to work on in the back and I work here too so you can also ask me” very rudely. So then we asked if he could grab us a shoe and he looked instantly annoyed that we asked him to do his job, it’s not like we could go to the back to grab the right size. This was the worst experience I’ve ever had in a shoe store. It baffles me that there was no one else in the store, but me and my little brother and two employees who were doing nothing and when asked to help us they were nothing but rude. If you don’t want to do your job, then you shouldn’t have it. It’s sad my 6 year old brother had to experience this while trying to find his perfect “fast shoe”
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June 2023 by Thiên Bửu
Poor customer service.
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April 2023 by Yaya Sarhan
Super nice employees and a great manger . Thank you guys
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December 2022 by Daniel Gonzales
estephania Came in clutch today with the help! Great service and very nice! ??
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December 2022 by Melissa Vazquez
All the guys here that work the early morning opening shift are awesome and very attentive! Thanks guys !
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December 2021 by Tammy S.
We went in to buy a pair of shoes advertised for 100 bucks. At checkout I was charged for 130 plus tax. I was confused as to why I was over charged and explained to the lady checking us out that they were 100. My husband even brought the shoe over to her to show her the price. She was confused herself but it didn't change the price. I do not recommend this place and I will never buy from this place again. Bad advertising and the customer service is not good either.
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December 2021 by Van Delreal
They don’t have a lot of shoes any so I will probably not come here again
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August 2021 by Ariella W.
While we didn't find what we were looking for this time around, we have come here a few times in the past and have been able to find shoes that my daughter was happy with. This time the styles they had in stock just did not jive with what she was hoping for. The store is clean and laid out nicely. They do have a good selection of shoes to look at. The staff was friendly and helpful. we will be back! but probably not until next year when we are looking for shoes for school again!
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July 2021 by Alex
Went to pickup some shoes my son had reserved from a raffle. He's out of town, but had the barcode from the raffle on my phone. Was told he had to be present to pickup with an ID. First of all, he's a minor and doesn't even have a licensed ID yet, second, I offered my ID showing the same last name as me. Still denied. It felt like the staff were bouncers at some exclusive club, not letting people in. You sell shoes for heavens sake! Also, not sure the need for 3 sales staff either all at the register while this conversation was happening. Not a pleasant experience and won't be going back. It's customer service experiences like this that are killing retail.
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June 2021 by Mike Tiley
Very friendly
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June 2021 by Tarence Puckett
Great place the service is out standing they helped me above and beyond to get me the car I wanted if you go they'll have the professional feel of and the customer care of a family owned biasness I highly recommend going to finish line fort collins.
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May 2021 by Jenn Chichilla
Tried to pick up my husband’s shoe raffle. My husband is deployed in the AirForce. I had my military ID stating that he is my spouse, and my ID with the same last name. And they wouldn’t give them to me. This manager wasn’t accommodating at all. Poor customer service and shame on them for not appreciating the military and their families.
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April 2021 by Gloria Meza
Good store!
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March 2021 by Samuel A.
Store has fresh gear and shoes. But what makes this location great is the staff. Not only are they super helpful but they have great follow through with information and letting you know about new product when it has arrived with a phone call & seeing if you're still interested in purchasing. It's kind of like the service you never expect these days... and BAM, there it is! Even though it's a chain the vibe is more ma and pop store. Corporate should give props to those employed here at the FC location.
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January 2021 by Long Arm
Wasn't interested in any styles they have in the store, needs to be a bigger store with more quality .
