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February 2024 by Steven B.
Terrrible Customer Service at this location and Rude Employees! I would not rent from this location!
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January 2024 by Tamara Coombs
Tyler and Makaela as all the employees were great
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January 2024 by may anderson
The employees at this Enterprise in Fort collins were the best! Great customer service, always polite and friendly and answered all my questions. Will use them again.
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January 2024 by Charlie Geldert
Ryan was very professional and helpful when we had an issue with our rental. I will be using Enterprise and this location again
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January 2024 by Kevin Whittington
If I could zero stars I would! Shady business ethics. Manager Andrew is unprofessional and does not take the time to ensure you are getting a vehicle that is not damaged. Very cold night when I picked up a car. He was in a rush . Did not walk the vehicle Did not take pictures that night and gave me a car with a little over a half tank of gas. Told me take pics, which is his job before it leaves the lot. Brought it back and the core was missing from the drivers side door. The gal who helped me, once again very unprofessional say "oh looks like somebody tried to break into the car". First off if someone tried to break in they could not take a core clean like that and if they wanted to steal they would have! Next the said the car was released with a full tank of gas. It was not, so I filled it back to the level they gave me. With them only having pics of when the vehicle arrived and no pictures from the night of his rental there is no proof it was not like that. I will obviously fight it. If u have to go here you better double and triple check everything. I think them trying to rush you along is their way to get their damage paid for. Good Luck!! Update. I took pics the next morning at work. Going back with proof.
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January 2024 by Les Schwartz
Enterprise was absolutely awesome, Mckayla and Shane did an amazing job and helped me out!
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January 2024 by Darryl Fox
Best staff I've encountered at a Enterprise yet. Luke is the man he was quick efficient and courteous. I will definitely be a returning customer. I cannot say enough good things about this place.
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January 2024 by Diego Liz
Luke, Andrew and Michaela made my experience 5 star. Even got a ride back home. Car was perfect.
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January 2024 by James Callahan
Customer experience was lacking. I rented a jetta on the website. I got a Nissan kicker. The car is terrible.
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January 2024 by James Graham
I recently needed to rent a car for an unexpected trip while my car was in the shop. I have always used Enterprise and they did not disappoint this time. Andrew guided me to the right car for my trip and made the process of getting into the car very easy. Upon returning it, Zane was very helpful and prompt in getting me processed. If you need to rent a car, use Enterprise. Their service and availability are the best in my opinion.
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January 2024 by Mike McLaren
Friendly, attentive service. They took great care of me.
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December 2023 by Jacob Ward
Manager Andrew at this location is a rude and snarky individual. At his location they want nothing but to screw you over to the best of their ability. I was given this location by the insurance company. They gave me a Rav 4 that died on me in Greeley. When I called he FORGOT to set up the tow of a replacement vehicle tow. After calling back multiple times he sent a tow from the Greeley branch. They had a Kia towed in the snow and dropped off. When I returned the Kia he claimed I damaged it and was going to write a claim on me. He exclaimed loudly and proudly "I GOT YOU!" multiple times like he caught me damaging the car on purpose or something. He named a price right away like he is an insurance adjuster or a Kia repair professional? the pictures he had as "proof" that he "got me" with were taken 8 days before the car was towed in the snow to me. Now I have to fight it in my busy work schedule or pay 400 dollars he magically came up with. Either one is killing me, I hope he is proud of himself.
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December 2023 by Scott Lowe
Thanks! I rented my vehicle from you guys at the Mulberry location in Fort Collins. My overall experience was awesome. It was the holidays and there were a lot of vehicles going out and you did not have the vehicle I initially rented. However, you guys were on it. You guys called me the night before to come up with a solution. When I arrived the next day you were patient with me as I was trying to find the best alternate fit for our trip. It was great and thanks so much for all your help! Customer service was awesome! I will definitely use you all again!
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November 2023 by Aubrey Lira
We rented a cargo van from Enterprise in TX and when passing through the Ft. Collins area we had brake issues and had to unexpectedly move to a new vehicle. In the frenzied move we accidentally left some paperwork in the broken vehicle. I reached out to the office to see about recovering the paperwork and Emily was extremely helpful. She went to the repair shop and picked up the paperwork and held it until I could send her a FedEx label to mail it back to me. We had some emailing issues getting the label sent and she was very helpful with that as well. I'd highly recommend asking for Emily when working with this branch.
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November 2023 by Next Chapter
Great experience as always with Enterprise. The staff, especially Jacob and Zane, were very friendly helpful and efficient. I have rented from Enterprise for years and find their service and prices top notch.
