-
February 2024 by cassidy siebel
The quality of this company has gone down drastically in the last few years, they don’t do bananas anymore unless you pay extra and half the strawberries don’t even have chocolate… if I wanted bad quality strawberries in a skewer I’d just go to the super market. I recommend you just go the extra mile and melt some chocolate and DIY an edible arrangement.. you can even put chocolate in half the pineapple since they apparently don’t do that anymore either?? So confused what the point is of this company anymore because it’s just bad produce with limited chocolate…
-
October 2023 by Linn Wright
Delivered to the wrong address. When I called and told them that my recipient did not get the arrangement from their neighbor till 9:00 p.m. they didn't care. An edible arrangement is not very good after sitting on someone's front porch half the day.
-
August 2023 by Taylor Weathers
Teresa was super accommodating, 5 star service and went above and beyond to meet my needs!!
-
July 2023 by A.P. Excavation & Landscaping
Wonderful company!Same order same day delivery!Great customer service and a place where you can make your friends and family happy!Highly recommend!-Anthony R.
-
June 2023 by Mike A.
Update - The store manager reached out to me, apologized, and did everything in her power to try and make this right. She seemed sincere and genuinely interested in correcting this. I stand by my original review. I wouldn't recommend doing business here.However, I respect the fact that she tried and this review would be incomplete without sharing that information.
-
May 2023 by Kevin Whitlock
Lady was an absolute Karen, Mother’s Day and she acting like a #####. Maybe look at another job that don’t involve customer service.
-
March 2023 by Kneyda Sommer
Update: After sending a message to company and leaving a review here, I heard back quickly that day and the matter has been taken care of to my satisfaction. They said that they usually do box or bag items left at a door. I upped the review to 3 stars for the quick resolution but I won't order from Edible Arrangements anywhere again.First review: This Edible Arrangements and I have a difference of opinion about what a successfully delivered arrangement looks like. The driver left a cupcake and other food items outside on the stoop. No box or bag to put it in. Just left it. I tried to call this Fort Collins shop but like other people have said there is no getting through to talk to a person.
-
March 2023 by Rachael Gandy
No one answers the phone, tried for over an hour on hold to inquire about my delivery. Arrangement finally arrived at dinner time, and for the price I paid, never again. Look elsewhere for better quality, better price, and better customer service.
-
January 2023 by cathy Parks
I received an arrangement as a Christmas gift from my in laws. They drove to Fort Collins from Cheyenne in bad weather to pick up multiple arrangements they ordered. I couldn’t figure out why my arrangement kept falling over until I had taken the plastic off. One side was full of big chunks of melon and the other side had dried up orange slices and strawberries. I called to talk to someone, about a partial refund or something to my in laws. The fruit was also frozen and soggy.I was told I’d get a call back after Christmas. I understand it’s crazy around the holidays, but have to say this was the worst arrangement I’ve ever received. I was very nice and understanding to whom I spoke to, but never received a call back from management. It’s a shame that I never did, as we’ll never use them again for an arrangement.
-
October 2022 by Scotty R.
The worst experience I've ever had with a delivery company. If you have a long distance relationship or any relationship you care about DO NOT send them anything from this store. I placed my order on the 5th of October to have it delivered 3.2 miles away from the stores location, for the 7th of October. I was surprised by the price for a simple small fruit basket but I thought the card and everything looked cute, so of course I'm gonna buy it. WORST DECISION I could've picked. They were terrible with all communications and tracking, but when it came to delivery I didn't receive an email until 7pm (two hours after the store had closed). The late delivery email wasn't how I found the package tho. When my girlfriend went to walk outside her apartment due to guests being over. She found the basket tipped over with NO NOTE!
-
July 2022 by A W
Very bad experience! I spent a half hour on the phone placing my order in detail with a woman named Theresa. She sent me a picture of my choice of containers and we discussed getting dipped fruit in addition to to other fruit. My order was all wrong and when I sent pictures of the orders to customer service and explained what happened, I was told that they would send me a check in a few months. Also I have spent about two hours trying to resolve this issue and I am not able get anything resolved. Very poor customer service and I advise you DO NOT WASTE UOUR MONEY AT THIS BUSINESS ESTABLISHMENT!!!
-
June 2022 by Joel Poquette
Not open. I drove an hour to grab a gift for my friend. It is all she's ever asked for. I arrived only to find the lobby is closed. Even the corporate phone line didn't have a note that they were closed. Pretty fricken inconsiderate to not change your hours. From the reviews I see, this is the least of their concerns. The "under staffed" excuse was so 2020. You aren't under staffed you're under incentivizing. Big difference
-
April 2022 by alecia dillmann
Thank you, thank you, thank you to Teresa. You made an exception for us today for a tragic matter. Your kindness and understanding is truly appreciated.
-
April 2022 by Matt W.
I have had one good experience a year ago with this store but the most recent was horrible. $100 worth of strawberries dipped in chocolate did arrive on time but the package looked like it had been in a accident, it was all smushed up against one side of the container. I tried to fix it as best as I could.. Then to add injury to insult, all the fruit had white fuzzy mold on it the next morning when we opened the fridge!!! Unbelievable and a total waste of money, we were only able to eat 6 strawberries total for $100?!? What a joke, I will never order from "semi edible" arrangements again. I want my money back
-
December 2021 by Clara Murillo
I ordered my sister a birthday arrangement that never showed up to work for her. I specified that she works for a school. I called them and the phone call went straight to voicemail I left a voicemail and nobody ever got back to me. I sent them a message online. Still didn’t hear from them and still waiting on getting a refund. I even ordered this arrangement two days before her birthday. If I could I would give them zero stars. I will never order from them ever again.
