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May 2024 by Debbie Campbell
Black Mountain bought the long-time accounting firm that I really liked. I worked with the same accountant for 4 years. After getting a letter that my prep fee would be greatly increased for the next tax period I switched to TurboTax. TurboTax found the QBI deduction for my partnership and just on a whim I went back through our last 4 years of taxes. The first two years were fine - but Black Mountain missed the QBI deduction for the next two years. I had to file an amended return to get the several thousand dollars we paid as a result of this mistake refunded. I also saw that they had listed a $70k+ pension in one box on our 1040, which we don't have and have never had. They did not include it in subsequent calculations so it didn't affect anything, but it was another sloppy mistake.
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November 2022 by Eric
POTENTIAL CLIENTS BEWARE, PLEASE READ THIS IF YOU ARE CONSIDERING USING THESE GUYS. As a business owner myself I hate having to leave reviews like this but unfortunately I feel like I have no choice. So Black mountain has been doing our taxes since 2018, and Tom H. was our original CPA and we liked him. He retired and moved on and that is when we immediately noticed some issues. The biggest one now being that we have been audited for the first time in 20 years for our 2020 taxes for a gigantic, rookie mistake that their preparer Katherine made. I am being told she is gone now, and ironically about 7 months before we recieved this audit letter from the IRS saying we owe $7,000 due to a mistake, Black Mountain dropped us a client. The CPA at black mountain forgot to enter my spouses income for 2020 into our taxes and it was blatantly obvious that she was employed. There was an unemployment form in the packet(you cant collect unemployment without being employed first) we submitted and we emailed katherine her W2 about 2 weeks after we dropped off our packet of documents. BM insisted that there be no contact during COVID so we were instructed to drop off our packet in a drop box which I will say made myself and my wife very uncomfortable to begin with as we were worried about lost documents. So now BM is telling us to get lost and that they will not assist with our amended return even though the mistake that was made is unbelievably sloppy and our current CPA has labled it "a terrible rookie mistake." They have made it clear that they don't even want to try and help us in anyway shape or form and in an email from Ben the office mananger they even say "do not contact us again" in a very rude and smug manner. This has to be some of the worst customer service I have ever seen in my life, and its not like this was our fault and we forgot to declare income from a rental, or delcare cryto assests that need taxes paid. We've always been very honest in reporting what we have. This type of refusal to help right their mistake would be the equivalent to a car dealership putting the wrong type of fuel in your car and having it break down and then say to you "well their was no sticker on the gas cap saying what fuel it took, sorry you're on your own!" DO NOT WASTE YOUR TIME WITH THESE GUYS, USE ANYBODY ELSE. A 12 year old with turbo tax would probably be a safer bet, and I will make sure to never recommend anyone associated with this firm to anyone.
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October 2022 by Marj RM
Efficient, thorough service. Personable staff that responded to my questions quickly. Highly recommend.
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October 2022 by Joshua Cooper
Very knowledgeable, quick to answer any questions, and friendly! Have been using them for years and will continue to do so!
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October 2022 by Hannah Gattanella
Ben Reynolds is the best accountant I could ask for. There are no questions he won’t answer in a timely manner! I would recommend him to anyone who needs an attentive and extremely well versed accountant!
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October 2022 by Donna Poduska
We were not told our accountant had left and tried to contact someone at the business. We then got a letter saying they were dissolving our relationship without any details
We were definitely going to go somewhere else even before the letter
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August 2022 by Edward Teach
POTENTIAL CLIENTS BEWARE, PLEASE READ THIS IF YOU ARE CONSIDERING USING THESE GUYS. As a business owner myself I hate having to leave reviews like this but unfortunately I feel like I have no choice. So Black mountain has been doing our taxes since 2018, and Tom H. was our original CPA and we liked him. He retired and moved on and that is when we immediately noticed some issues. The biggest one now being that we have been audited for the first time in 20 years for our 2020 taxes for a gigantic, rookie mistake that their preparer Katherine made. I am being told she is gone now, and ironically about 7 months before we recieved this audit letter from the IRS saying we owe $7,000 due to a mistake, Black Mountain dropped us a client. The CPA at black mountain forgot to enter my spouses income for 2020 into our taxes and it was blatantly obvious that she was employed. There was an unemployment form in the packet(you cant collect unemployment without being employed first) we submitted and we emailed katherine her W2 about 2 weeks after we dropped off our packet of documents. BM insisted that there be no contact during COVID so we were instructed to drop off our packet in a drop box which I will say made myself and my wife very uncomfortable to begin with as we were worried about lost documents. So now BM is telling us to get lost and that they will not assist with our amended return even though the mistake that was made is unbelievably sloppy and our current CPA has labled it "a terrible rookie mistake." They have made it clear that they don't even want to try and help us in anyway shape or form and in an email from Ben the office mananger they even say "do not contact us again" in a very rude and smug manner. This has to be some of the worst customer service I have ever seen in my life, and its not like this was our fault and we forgot to declare income from a rental, or delcare cryto assests that need taxes paid. We've always been very honest in reporting what we have. This type of refusal to help right their mistake would be the equivalent to a car dealership putting the wrong type of fuel in your car and having it break down and then say to you "well their was no sticker on the gas cap saying what fuel it took, sorry you're on your own!" DO NOT WASTE YOUR TIME WITH THESE GUYS, USE ANYBODY ELSE. A 12 year old with turbo tax would probably be a safer bet, and I will make sure to never recommend anyone associated with this firm to anyone.
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February 2022 by Jim McGinnis
We received the same, very poorly written letter "dismissing us from their business" without explanation. The advice we received from a former employee (we were told he was no longer with the firm!) was marginal and the fee was twice what our new CPA charged. Further, for the first time in over 50 years we have had fraudulent tax returns filed. While is apparent our personal information could be obtained by sophisticated hackers, I cannot help but think that BM might have something to do with this issue. The Colorado Department of Revenue does not see their job to chase down persons who are filing fraudulent claims, rather suggested contacting the police who do not see this as a priority.End result, I would stay away from this firm.
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February 2022 by Hannah Long
Ben Reynolds is the best accountant I could ask for. There are no questions he won’t answer in a timely manner! I would recommend him to anyone who needs an attentive and extremely well versed accountant!
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January 2022 by Jenny Luxa
Similarly, we had our taxes done for 20 years by Tom Hogendyk and never had an issue. This year with the new team, due to their error our taxes had to be amended. We have not seen our refund check which we are now responsible to hunt down on our own. The "we feel your interests would be better served elsewhere" dropping us as clients letter was strange and unprofessional. Katherine is professional and pleasant to work with however, we wished we had left when Tom did.
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December 2021 by Brian Smith
We had a very strange experience with this firm. After they took over from the previous owner, the accountant at Black Mountain determined that our taxes - personal and business - had been done incorrectly for years. The sale of our business a few years ago was especially mishandled. They determined that we owed nearly $18,000 in back taxes, and they did a great job working through all of it for us. Katherine was very patient with and responsive to my questions. Once all the dust settled, I paid my bill to Black Mountain and promptly got a "best of luck to you in the future, but we've decided that we don't want you as a client anymore" letter in the mail. Then I got a letter from the IRS today saying "you owe us another $1,900", and now I'm being ghosted by Black Mountain. Is the $1,900 real? Is that due to a correctable mistake? I've never known a professional services firm to abandon cooperative, paying clients with no explanation.
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December 2021 by Judy Browning
We are among the, apparently, many who received a letter from Black Mountain Tax today informing us that “our needs would be better served by another firm!” We had been clients of Tom Hoogendyk for many years and followed him to Black Mountain when he merged with that entity. After Tom retired from his accounting practice we continued with Black Mountain with the person who was assigned even though the company sent no notification that Tom had retired. While we weren’t allowed to meet in person due to COVID restrictions we trusted that she would handle our tax preparation in the manner we had become accustomed to, which she did. We presented our documents in a timely manner, received our returns on time and paid our bill immediately. We are perplexed, and angry, about this situation. We believe this a very unprofessional action. We have no idea why Black Mountain is unable, or unwilling, to continue preparing our returns. I would not recommend this company to anyone.
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December 2021 by Donald Lee
Found out a month ago from the IRS that my 2019 tax return had lots of mistakes. Partly my fault for not doing a good job reviewing their work. Black Mountain didn't list any of my stock sales form my brokerage account. It's going to be ugly when I get the bill from the IRS.
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December 2021 by Chad
Black Mountain did my families taxes for a few years, but then last week sent us a letter saying they no longer wanted to do our taxes anymore, without explanation. They stated that this would be “in the best interest of both parties.” I suppose I agree now since any company that dumps you out of the blue doesn’t deserve your hard earned money.
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November 2021 by Jana Black
My husband and I were very happy with our previous tax accountant. He left Black Mountain tax and retired . Since then the service has been OK for the last two years. Covid is some to blame as we were not allowed to meet in person. We have not been able to get any of our physical documents we turned in to them. However, this past weekend we got a letter informing us we have been dumped by Black Mountain Tax and Consulting.My parents were dumped as well! They are seniors who now have to find a new person to do their taxes. We are all disappointed.
