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January 2024 by Marilyn Barker
Very friendly.
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April 2023 by Kelly Hess
Amber at David Dilley's office is absolutely the best to work with - exceedingly helpful, very responsive and always provides excellent customer service. Their office is very fortunate to have such a wonderful representative!
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December 2022 by Ben Demming
Wow! David and his staff go above and beyond to take care of you. Finding solutions to problems that I didnt know I had and getting you the most out of your claims. If you want an agent that will truley work in your best interest and take care of you then David Dilley and his staff are a great option. And Amber really is a ray of sunshine and great to work with!
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December 2022 by Alice Fields
I would like to thank Amber Morrow of David Dilly - State Farm for her exceptionally helpful handling of my windshield damage. I called to report the damage and Amber 'took it from there'. I hope I never need another windshield replacement, but Amber has made this as easy as possible.
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April 2022 by Heather Jackson
It's hard to rate your insurance company until you need them. I've been with State Farm for 30 years and never had a major claim. Sadly my turn finally came and State Farm was great! I worked mostly with Amber locally and I cannot imagine not having someone local to connect with. She eased my mind, answered my questions, and advocated for me. I'm very impressed and very grateful for the exceptional level of service. Incidentally, working with the claim team and total loss team was also smooth, but you do need to check in regularly with them.
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January 2022 by Ken & Taylor Powers
We recently moved to the Fort Collins area and wanted a State Farm agent closer to home. I talked to David and he reviewed all of our policies in detail to ensure that we had the proper coverage. David and his staff are professional and very knowledgeable. I recommend David Dilley for all of your insurance needs.
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January 2022 by Asbestos Kills
David Dilley and his staff do not care about their customers. My wife and I are moving across country and we had asked to have 1 payment pushed to the next month because our move is costing over 7000 dollars. We were told several times that this was not a problem, from several different staff members. We called State Farm because we have never been late on a payment and have insured our vehicles and renters insurance with David Dilley for years. After confirming and reconfirming this was something they did for customers with Dilley staff, we were called 2 days before move and told that in order for us to not have insurance lapse, and to be eligible for a 1 time payment extension until next month, we needed to pay them "something" and it was suggested we pay 20 dollars. My wife explained that we already had a arrangement that had been confirmed several times. Dissmisive manager, or whatever, then said that we had been misinformed 3 times and policy changed and if we did not want insurance to lapse we needed to take action. My wife then tried to plead her case, for the fourth time, and was essentially told that the arrangement was not made with her and that policy had changed and there was nothing we could do. She provided no alternatives, no explanation as to why my wife had wasted her time calling to arrange this in the first place and took no ownership over what was obviously her and her staffs mistake. I then laid into her, because we are budgeting this move down to the penny and we did the responsible thing of informing your office and trying to make arrangements, we made an arrangement 3 different times, the same arrangement. Don't play ignorant on your Google review page. I don't care how many combined years of experience you have in the insurance industry, it's absolutely meaningless, and meaningless to most potential customers. What does matter is how you treat people, and how you make a situation right for the customer when you messed up. Most of the negative reviews on this page boil down to the same thing. This all boils down to being told a lie multiple times and then taking no ownership...oh and 20 dollars.
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November 2021 by Debbie Bostak
Very responsive and knowledgeable. Great office staff! David’s team was super helpful in setting up renters and auto insurance for our young adult sons as they transitioned to college and then to out on their own, including several moves. He’s been our agent for many years, and we have been very satisfied.
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March 2021 by Steve Arends
I have found the staff at David Dilley State Farm to be very responsive and focused on their customers! Highly recommended!
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November 2019 by Test Cricket
Classic case of incompetence and lack of consistency in information between State Farm corporate and David Dilley's office. I'm not going to go into the details of my case but I will simply point to questionable eithics for all of Google to see: one of their own employees provided a 5 star rating.
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November 2019 by Clayton Morrow
Great office to have handle your insurance. Really good customer service! They are good at listening to what you need and tailoring the policies to make sure you are protected based off your specific needs. I feel they really care.
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November 2019 by Brian Jasper Hull
State Farm and Dilley might seem to care about you but they will drop you like a wet sock as soon as there is a hail storm or any other normal weather event that comes about as no fault of you the homeowner. Perhaps this can be traced to a companywide policy but regardless of where the blame should be assigned to, be forewarned: you might be loyal to them but they have no loyalty to you. If you seem to be a risk to their underwriters or if you live happen to live in a state where it hails, like Colorado, it's time for a sayonara and you'll end up stuck with higher homeowner insurance rates.
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November 2019 by james szekely
Fantastic customer service and great rates!
