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February 2024 by Brucking Filliant
Super disappointing. For the flooring I wanted, the price at Dale's was more than double the quote I got from other places for exactly the same brand and style. Second, when someone came out to give me an estimate, I was told I'd get the estimate within a day or two. Nearly a week later they finally sent me an estimate. Not only was the price wildly higher than other places (more than triple the price in one case), the estimate had no details at all -- just one entry for "Materials", another for "Labor" and a third for "Tax". There was no estimate of the time the work would take, how long it would be for materials to arrive, nor when they might be able to start the work.I contrast this with other contractors who itemized their estimates: flooring materials, underlay, incidentals, dumpster rental, etc. Some other contractors also included a rough work schedule: Day 1, demo and carpet removal; Day 2, begin preparation work, etc. And of course, other contractors typically included something to the effect of "if you sign today we can start as soon as MM/DD/YYYY". Given this is a (very) pricey place, I expected substantially more.
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December 2023 by Linda Gwaltney
Best carpet shopping experience ever! Kristen spoke with me for a few minutes about my project and was able to guide me to options that I loved within 15 minutes or so! I wasted so little time wandering around looking for patterns etc! Fabulous installation by Matt and Joe who both went the extra mile to make sure my seams were invisible! Cannot recommend this place enough for those who want great service and a streamlined experience!!
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November 2023 by J W
We recently had our floors done by this company & we couldn’t be more thrilled. The work crew was amazingly efficient & capable. Ted was incredibly knowledgeable & kind with setting up our products, delivery & service. We will definitely be using them again.
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November 2023 by Debra Miller
I recently had my carpet replaced and I chose Dale's Carpet One Floor & Home as my retailer. I found, from the initial contact by the sales personnel to the install of my carpet, the experience was professional, thorough, knowledgeable and customer focused. In a world where lack of product knowledge and unconcern for the customer's satisfaction seems to be the norm, Dales delivered exemplary service, beautiful product and outstanding workmanship. I will go back to Dale's the next time I need flooring!DebraTimnath, CO
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November 2023 by Terrie Cornell
The installers were the best! They removed all our heavy furniture without complaining, then replaced it carefully. The installation itself was quick and professional. We highly recommend Dale's!!!
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October 2023 by M.D.F. Nappa
Superb work all around! I had three wood platforms for my home theater, so I called Dale's Carpet One about covering them in carpet. Dale's responded quickly, with a fair price and (since they'd previously installed the carpet in my basement) they were able to match my basement perfectly. The tech who came out to do the work was friendly, knowledgeable, and hardworking (I had to remind him to take lunch the first day!). Platforms came out beautifully - definitely a recommended company. As I said, superb work all around!
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October 2023 by Brown Abrams
We appreciate the knowledgeable sales help to get us through the complex decision process
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September 2023 by Derek Johnson
Earlier in the year I had Dale's install new LVP in my house and had a great experience. They were very knowledgeable, professional, and punctual. The installer was great and I am super happy with the results. Full marks.I went back to them later in the year for carpet for my 3 bedrooms and had a very junior varsity experience. It took weeks to get a quote from them since they fumbled my email address and never followed up with me to inform me they had sent it. I tried a bunch of times to get confirmation of what the actual issue was but they ignored me each time. When things were finally back on track, they scheduled me for installation on a Friday. I moved all the furniture out of the 3 bedrooms in preparation, only to have them bail on Friday and not show up until Monday. That was a bummer of a weekend sleeping on the living room floor with all my furniture piled up around me.Anyway, once the carpet was in, the results were very good! Just took some agony to get there. Things go wrong, I get it. So, let's average a great experience with a lackluster experience and call it 4 stars. Still beats the Carpet Barn.
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August 2023 by Hondo
We love Dale's, Blaine and Ella were very helpful, courteous and patient.Great selection in all your flooring needs!
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June 2023 by Bruce Spiller
The team at Dale’s was great. Excellent selection and quality. They came out to the house to measure and walk us through the entire process. Ordering and delivery exactly as promised. And installation was professional and efficient. An overall great experience. Thanks
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June 2023 by Trevor Watson
I really appreciate the whole experience; from Andrea helping us pick out the best product and bringing out the huge stuffed animal for my child (while we looked at samples), to the installation team, listening to my concerns... it was great! Thank you!
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March 2023 by Katherine Indermaur
We bought a house last year that had slate tile on the main staircase. With a baby at home, we knew we had to get the tile removed and replace it with carpet to be safe. Tearing out tile on stairs was a big job, but Ted and Austin were up to it! They visited to scope out the project, helped us pick out the carpet, tore out all the tile, adjusted the wood floor at the top, uncovered the stairs underneath, and installed the carpet. It looks great and we are so happy with how soft and safe it is! They were easy to contact and followed through with all their commitments with us. We look forward to using them again in the future!
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January 2023 by Jeffrey Hall
Dale's Ft. Collins were excellent, again. They are the only company we've used for flooring in the decades we've been this home.Our latest flooring in the kitchen, 1/2 bath and pantry was expertly installed by Trevor and Whitney. I can't recommend them highly enough. Our dog keeps waiting for them to come back. But, they're done. Still trying to explain this to her.
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January 2023 by John Richards
Really great experience with Dale’s Carpet One, Trevor & Whitney for floor selection and installation. They helped us remodel and upgrade our flooring to a nice hardwood. Professional job, clean service, and friendly. Highly recommend if you are looking to upgrade your flooring!
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May 2022 by Whitney Taylor
Fantastic experience from start to finish. It's so nice when you get to deal with people who treat you like people not just another sale.We needed carpet in a pinch and they did not disappoint. Everyone was so friendly, helped us decide on a carpet and the install was perfect. We love our new carpet and wish more companies operated with this level of service and respect! Thank you.
