October 2021 by Brian W.
One thing I really hate about Xfinity is that you have to talk to an agent. An agent stands between you and a price list of services for your area or anything you wanta do like add or change services, you gotta talk to their agent. That way they can blow as much smoke as possible to sell you what you dont need or want like their streaming service that cant compete with a Roku or even to replace a remote, you gota talk to their call center agent who will inevitably screw things up with some service change attempt. It's all unfortunate because they do have some of the best service at the best prices the field can offer, it's just that they wreck it all with a crappy front end.
September 2021 by Cameron Dale
Added a phone line that was never asked for. Do yourself a favor and use literally any other internet service. Or be prepared to be smacked by random fees hidden in their fine print. Absolute garbage company.
September 2021 by Jacob Wilcox
A particular employee named Helen is probably the worst representative of Comcast I have ever experienced. I was under the impression she was going to assist me in closing my account, now years later it’s come to my attention she never closed my account. The short temper and insanely rude demeanor made it so I will never return to Comcast/ Xfinity.
September 2021 by Reginald Short
Great staffJames took care of my billing issue and reduced my subscription to match Connexion price
September 2021 by Thomas Getz
Twice I've experienced excellent customer service at this Xfinity location. Nate B was very helpful and knowledgeable when setting up our new internet. Highly recommended!
August 2021 by Michele Desnoes
The people are very nice and believe me I’ve met many. Have had TV, internet and mobile for 8months. Have had to talk to someone at least once a month to solve a problem. Have had technicians to the house twice. Now my phone service is an issue. They tell you that they use Verizon but according to Verizon they are paying for low power service from them so it’s not really as good as Verizon. If I can find a way to get out of my contact I will. I am really frustrated and will NEVER recommend them or use them again.
August 2021 by Mark W.
It is constantly throttling throughout the daytime hours. Every day. Can barely use my phone. Heard there is competition coming in the fall and will definitely look into another company.
July 2021 by Donovan Velasco
Very busy but the employees were able to get through and help in a fair amount of time. The process to start my service was simple however there were some mistakes with my plan. It was sorted out and overall it was easy enough.
July 2021 by Vesna Bashovska
I would have given 1 star, if it wasn't for the actual customer support people in this store, who were doing the best they can, probably paid some minimum wage or close...If you as a manager, can't predict that the store will be full on Friday early afternoon, and leisurely allow ONE AND A HALF HOUR WAITING, people massively giving up and leaving, children exhausted crying, than sorry, you should leave the post and take on a minimum wage job. I go to the same store for more than 10 years, never had such a depressing experience! Shame on you Comcast - prices through the roof, people hired bellow the floor. Won't last long, if you ask me!
July 2021 by Salina Barry
I hate this product I have lost internet connection multiple times a day. It's very slow. The people give you the run around and you think paying for the premium stuff would get you great service but it's really just glitter trash. I can't wait for another provider to come it. Also the prices is ridiculous. They really have to step it up.
July 2021 by Kathleen P.
As a long time patron of the Jessup Farms location of Bindle Coffee, I am still dismayed at the dismally slow WiFi connection speed, as in our smartphones finally connect after waiting for our order; 5 minutes is shamefully ridiculous in this day of so called fast technology. This isn't new for the shop...and as a retiree communications technician of SWBT, SBC, AND AT&T, I know better can be done. One thing never changes: excellent customer service is vital for keeping one's customers! Does not reflect well for this particular communications company.....too bad.
June 2021 by Dave Wass
I came in with a remote that my puppy ate. The gal at the front counter was friendly and so helpful. She even recommended a thing to help keep my pup from eating the remote again!! I left happy with her recommendations and a couple remotes just in case it happened again. I wish I knew her name to thank her personally!
June 2021 by Matt Wellick
Nothing against this particular location, but this company is terrible. I was lied to by their employees and Comcast does absolutely nothing to make it right even when I show them proof of the conversation. All they say is "sorry that happened, but there's nothing we can do. Can we interest you in a new contract?" I will never be using them again.
May 2021 by Walter Abercrombie
We just moved into town and found that we had terrible Internet connectivity via our phones at the place we rented. I drove to the Infinity store late Friday and Graham Wadman was able to quickly get me setup with Infinity Internet with the equipment he provided. So appreciative of his responsiveness and help in doing so!
May 2021 by Joel L
We ported 8 lines of cell service from AT&T to Xfinity Mobile and cut our bill in half. There were a number of complexities from how we had to transfer in these lines, and phones going to family members in multiple states, and Xfinity free promo phones and the team at this store was FANTASTIC in working through it all.In particular, Joe Herrera is absolutely amazing. He knows all the ways to work through their systems to solve problems. He takes all the time needed with the customer to make things happen (we are talking multiple hours). If you want a phenominal sales rep and support, ask for Joe when you go into the store (no, I have no affiliation to the store or Joe, this is my personal statement because he is that good).