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December 2022 by Zaleigh Parker
Super rude and unhelpful banking associates. Was definitely treated rude due to my financial statusUnprofessional
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October 2022 by Mark Smith
Chase on college is better, rude and disrespectful. Terrible customer service.
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October 2022 by Elizabeth Smith
Was a customer didn't even let me use the bathroom and was disrespectful
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July 2022 by Matt T
Had a very pleasant experience at the branch. I came in with a withholding issue due to taxes and Meleah helped me with my situation. I am impressed by the level of detail she went through to help resolve the issue for me. I highly recommend the customer service at this branch.
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May 2022 by Humaid Alkaabi
The worst customer service and the manger Travis could be more respectful for the customers and not taking phone calls while they waiting himI waited 3 hoursTook off my workFor nothing
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September 2021 by A Parsen
I guess they pay the manager to sit in her closed office looking at pictures on her phone while I stand in this GD line! She’s not even trying to hide it!
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June 2021 by Hyun Ah Kim
Chase support call is super wasting time. If you want to call specialist, you should call again and again. Nobody answer for 10 min more or hang up.
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April 2021 by Jenn Flo
I called to get some information about a problem account. I asked to talk to the Bank President as directed by Chase’s main number. A rude women named Diane answered the phone...she is the branch manager. As I told her the story and asked to make an appointment with the person she reports to if they don't have a president (she snapped that info at me) she then asked if I was done. I gave up on her stopped explaining my situation (not worth it) and instead called her manager to report her and more importantly help me find the money chase has misplaced. Rude, rude rude!!!! Diane the branch manager needs some retraining.
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March 2021 by GB
Would not cash two of my verified checks. Why even have a bank account? They have updated their app so those of us with older technology can no longer use it. Charged me an overdraft fee for my employers double issued numbered check which wasn’t my responsibility.
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September 2020 by Sheila Powers
They're the only Chase bank in the area not "Temporarily Closed" and they changed their hours to rarely open. Lost my bank card and can't use the ATM, came into this location two weeks ago to deposit and gave them order me a new card, and still haven't received it. This is how they make their overage fees because now I'm not able to deposit my money since they closed early. Horrific customer service as a corporate entity. The people who work here have always been engaging and friendly, they are Chase's only true asset.
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May 2020 by Tyler Hawker
Slowest drive through service ever.
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May 2020 by Rachel Hargrove
This is a crisis. I asked Chase to apply overpayments for my car loan I have made in the past to be applied to April and May. My business has been mandated to close and I have no income. Their response? Those payments are too old, and I still have to pay. This is a disgrace. I have banked with Chase for years. I have great credit, and about 4 separate accounts with them. Doesn't mean anything.
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November 2019 by VijayGopal Sarvepalli
They don’t keep their own appointment and don’t value your time. I had a 10 am appointment with their employee Tiffany who kept me waiting for more than 10 minutes after the scheduled time and all other employees who were chit chatting didn’t even bother to help when I was trying to open a new account there. Horrible customer service.
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November 2019 by Eric Cluver
I have dealt with this branch for over five years. In that time, I have not had a "bad" experience. Sure, sometimes you may have to wait when conducting business inside but is generally just a minute or two. Folks at this branch have gone out of their way to help myself and family. I have not forgotten when they helped us with, what could have been a major issue, obtaining a check for our house purchase/closing five years ago.
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July 2019 by Jenny T.
Nice people but slowest bank ever. I don't think I've ever been in when they have had more than one teller. The wait can be excruciatingly long.