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May 2024 by Janet Harmon
The staff is always so friendly and eager to help. Aaron Underwood is especially pleasant to work with and always takes care that I understand everything that's going on. The Lead Teller is a little goofy but the while staff is very warm & welcoming!
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May 2024 by Ally Caplan
Staff is always helpful, friendly, and courteous at this location. However, it’s beyond frustrating when you call in on the phone and, no matter what the issue is, they Always redirect you to their U.S. Customer Service line. So then, I have to completely re-explain my prob/ info and talk to a person who only reads from a script and seems like their never able to help me. I don’t understand why it’s so hard to be able to talk directly to a person at your local branch?
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April 2024 by Nog
I came in off the street with no appointment an hour before close holding a cash back bonus mailer for opening a new checking account. My expectations were low.
Tara greeted me like I'd been banking with Chase for a decade and was their most valued customer. We even took care of what I thought was a short term financial goal that very day.
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March 2024 by B B
Sarah 2/13/24 was very helpful with processing my bonds, she even stayed 30 minute past closing time. Her attitude/patience with other customers who were rude was very impressive, she was answering phones while simultaneously helping me.. This location may be understaffed but I’m giving 5 stars to Sarah and the other man who worked until close as they remained upbeat and professional regardless of circumstances
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August 2023 by Vadim M
Longer wait than expected.
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December 2022 by Zaleigh Parker
Super rude and unhelpful banking associates. Was definitely treated rude due to my financial statusUnprofessional
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October 2022 by Mark Smith
Chase on college is better, rude and disrespectful. Terrible customer service.
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October 2022 by Elizabeth Smith
Was a customer didn't even let me use the bathroom and was disrespectful
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July 2022 by Matt T
Had a very pleasant experience at the branch. I came in with a withholding issue due to taxes and Meleah helped me with my situation. I am impressed by the level of detail she went through to help resolve the issue for me. I highly recommend the customer service at this branch.
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May 2022 by Humaid Alkaabi
The worst customer service and the manger Travis could be more respectful for the customers and not taking phone calls while they waiting himI waited 3 hoursTook off my workFor nothing
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September 2021 by A Parsen
I guess they pay the manager to sit in her closed office looking at pictures on her phone while I stand in this GD line! She’s not even trying to hide it!
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June 2021 by Hyun Ah Kim
Chase support call is super wasting time. If you want to call specialist, you should call again and again. Nobody answer for 10 min more or hang up.
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April 2021 by Jenn Flo
I called to get some information about a problem account. I asked to talk to the Bank President as directed by Chase’s main number. A rude women named Diane answered the phone...she is the branch manager. As I told her the story and asked to make an appointment with the person she reports to if they don't have a president (she snapped that info at me) she then asked if I was done. I gave up on her stopped explaining my situation (not worth it) and instead called her manager to report her and more importantly help me find the money chase has misplaced. Rude, rude rude!!!! Diane the branch manager needs some retraining.
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March 2021 by GB
Would not cash two of my verified checks. Why even have a bank account? They have updated their app so those of us with older technology can no longer use it. Charged me an overdraft fee for my employers double issued numbered check which wasn’t my responsibility.
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September 2020 by Sheila Powers
They're the only Chase bank in the area not "Temporarily Closed" and they changed their hours to rarely open. Lost my bank card and can't use the ATM, came into this location two weeks ago to deposit and gave them order me a new card, and still haven't received it. This is how they make their overage fees because now I'm not able to deposit my money since they closed early. Horrific customer service as a corporate entity. The people who work here have always been engaging and friendly, they are Chase's only true asset.
