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August 2023 by Elias W
Don't get your hopes up. Went to pick up my box truck rental that I set up 2 weeks in advance and was told they didn't have any trucks available. A reservation with this company is pointless, don't trust them.
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August 2022 by Michael McCracken
DON'T RENT FROM JF AUTO GROUP/BUDGET RENTAL IN FORT COLLINS!!!! I would give the Budget staff at JF AUTO GROUP INC in the Fort Collins Walmart ZERO stars if I could... I reserved a truck to move my college student out of her appointment, arranged to take time off of work to drive to Fort Collins, rented a hotel room, had two of my daughter's friends also take time off of work...all to move her on her move-out date. Making the reservation went fine. I received a confirmation email stating I was "good to go" to pickup the truck on the desired date/time. Unfortunately, when I arrived at the truck rental counter within the Walmart, I had to wait 20-minutes while the Budget Rental staff spent 20-minutes "talking" to an irate customer who was being told the CAR she had reserved was not available. I shrugged this interaction off to some type of miscommunication on the customer's part. When it was my turn to speak with the Budget Rental staff member, I pulled out my PRINTED copy of my rental confirmation and showed it to the staff member. The Budget Rental staff member then proceeded to tell me that there were no trucks available at that location...at any Fort Collins location...or anywhere within the state of Colorado. When I again showed my rental confirmation, the agent informed me that I should have received an email the day before stating that they had cancelled my reservation. Yes, you heard that correctly...the Budget Rental team CANCELLED MY RESERVATION!!! When I asked how I was supposed to move my daughter, I was told that it wasn't their problem and that I'd need to figure it out on my own. I called the Budget Rental 1-800 number and got a similar run-around...this time from someone half-way across the world. In the end, we had to do 20-trips in a car which took 8-hours instead of 1-trip in the truck. I'm sorry but... a) Budget Rental and I both made a commitment to each other concerning this transaction...if I hadn't shown up to pickup the rental truck they would have still charged me. So, Budget Rental should be held to the same level of accountability in the transaction. b) Who the hell does urgent communications via email, especially when you have a person's cell phone number. I urge you to use another rental truck provider like U-Haul, Enterprise or Penske the next time you need any type of vehicle.
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July 2022 by Allison Gober
Park behind Walmart and the Budget front desk area is in the front of Walmart next to Subway. Get your mileage before you head to the front desk.
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April 2022 by Amber B.
Would give 0 stars if possible. If you have a deadline (as most of us do when moving) this is not the company to rent from. They have changed our reservation 3 times, which resulted in us losing a lot of the furniture we wanted to buy. Not to mention every time they changed our reservation we got yelled at by the independent company we were suppose to pick up from. Customer service does not do a diligent job at ensuring there is actually a truck available where they are telling us to pick up. They tried to give us a cargo van when we ordered a 12 foot truck, with no price adjustment. Moving is very stressful in itself, this company does not help the process run smooth but rather adds to the stress. Will never be booking with Budget Rental Truck again & cannot recommend it.
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November 2021 by David Chapman
Nice place to rent
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September 2021 by MICHAEL Taylor
They rent them to people at walmart on Lemay in ft.Collins, Colorado.
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July 2020 by Lisa Fisher
Had a reservation for Saturday August 1st that I booked months ago, i received a confirmation email early this morning reminding me that my move was coming up then at 3PM I received a cancellation email saying my reservation was cancelled, which by the way I did not cancel!.. I called to find out what happened a rep answered and put me on hold abruptly and then transferred me to someone else!.. unbeknownst to me a new rep offered assistance and then the line went dead called back and a rep told me that due to Covid-19 they are not renting trucks for my reservation date!.. even though all of there trucks show sold out online. I mean WTH how they just cancel my reservation like that 2 days before my move?!!.. I will NEVER do business with Budget ever again!!!!!
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June 2020 by Mindy B.
We reserved a truck a month in advance and just got notice that we don't have a truck for us literally the DAY before we are to move. A truck was never even sent to out area when we were assured it would be available. Customer service was absolutely horrible they were very rude and were no help whatsoever in this whole situation talked to us like we were stupid were very unprofessional and basically told us it is not our problem and they don't know what we want them to do about it. I will NEVER go through budget again and will refer anyone who needs to rent a truck to look elsewhere!!!!
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June 2020 by Ralph Trenary
We got a great price on a 26 foot truck. That made the loading and unloading much easier.
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August 2019 by Mark Steiner
Very inconsiderate phone etiquette.
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June 2019 by Jeff C.
We like prior reviewer were taken by these scammers as well.. Booked our reservation 8 weeks earlier.. Flew in specifically to move our daughter back home.. We arrived.. Not only was our truck rental not available, they had no other trucks to offer us.. They gave us the Budget 800 number and said we need to call them.. BUYER BEWARE - DO NOT RENT A TRUCK FROM THESE PEOPLE..
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June 2018 by Lynn B.
I Reserved a truck three weeks in advance. Today( 3 days before the move) I am made aware there is no truck availability. Unprofessional and highly frustrating. Please be aware!
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August 2017 by Brad L.
As you can read on literally every other review, these people are scam artists. I had a truck reserved but ended up cancelling it when I got a call back from Penske with a better offer. (More reliable company and lower price, can't go wrong). They still charged me a $50 "no-show" fee even though I successfully cancelled the reservation. If I hadn't checked my statement, I may have never noticed. Now they tell me it will be 5-7 business days to refund the unjustified charge. Funny, it didn't take them 5-7 days to take the money out of my account but it will take them that long to issue a refund. These people are garbage. Don't ever use Budget! Like my grandpa always said, "you get what you pay for." In this case, even if you don't use them, you will still pay.
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August 2017 by Barb T.
WARNING! Just because you reserve a truck doesn't mean you will get one! I reserved a truck TWO weeks before pick up date. After driving 550 miles to get the truck, I received an email saying the truck was no longer available. When I contacted the 1-800 number (you can not talk directly to the local rental company) they promised they would call me back with an "alternative" rental. Budget NEVER called me!!! NEVER AGAIN, Budget, NEVER AGAIN!!!
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July 2017 by Keaton W.
Better check your bank account after you return your truck rental. Had a daily rental rate of $23.99 for a 16' truck. My total ended up being $314.58 for one day rental. The lady at the local shop just charges all kinds of crazy fees to rack up charges for her location...the wait time also sucks at this location. It's a hole in the wall, she complains and yells to shut the door it's so small in the office area waiting to get a truck. I'd go with another company if i were you. Budget is trash. The lady doesn't even go out and walk around your truck with you. She says it's in good condition has full tank you just take her word and sign your contract. SCAM!
