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December 2023 by Sean Tobin
This is a pretty decent AutoZone. Just needed a few things, they had them in stock and the car is running once again, how can you ask for more?
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October 2023 by danny johnson
The lady that helped me try to find a carburetor kit was super helpful . Even after the computer made a mistake Andover charged me . She kept apologizing and she was right on top of getting it straightened out . I was very impressed with her and I will be sure to come back to that store and ask for her assistance everything I need a part. As I drove off on my harley I kept thinking I should write a review which I never do . Especially a positive one . So thanks for your help today . 4040
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October 2023 by Gabriel Barboza
Car had some troubles starting from terminal dirt and corrosion. Carl was knowledgable helped me figure out the problem in not time and gave good advice for preventing any more possible ones.
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September 2023 by Alicia Crum
Aaron B was amazing! He helped my daughter with her car battery replacement after several other businesses and people told her they wouldn’t do it. He not only helped her with the new battery, but checked all the fluids under the hood and made sure they were topped off! Thanks Aaron!!
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September 2023 by airmikec1
Always nice friendly staff. Great prices and they usually have everything i need.
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September 2023 by D Perez
I learned that if your husband tells you he doesn’t have time to install your new car battery but your tired of having it not working properly, Carl will not only tell you what battery you need but he will swap them out for you included in the purchase of a new battery! Carl, you rock!
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September 2023 by Dylan Woods
Knowledgeable staff. Always point you in the right direction, and suggest the right products and tools for the job at hand. They even go the extra mile, and give you pointers and suggestions to help make sure you are getting the most out of your automobile.
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September 2023 by Ryan Ruhle
Asked for a read on the check engine light. Employee needed help plugging it in. Computer advised me to change a part in the heating line. I asked for the engine code. Employee kept repeating the same information. I showed them the location on their computer where the engine code could be read. Engine code was a fault on the neutral switch voltage (which has nothing to do with heat).Employee continued to try to sell me heater valve despite fault having nothing to do with heater valve.To properly diagnose the issue, I wanted to clear the fault and recreate the conditions that triggered the fault. Employee said they could not clear engine code. I reminded the employee that the engine code could be cleared by a customer using the tool, but I had to be the one to press the button.So their employee repeatedly, without asking what I was doing or intended, said no and that “they didn’t know what I was doing”. I however, would have been happy to explain the diagnostic process and why it was necessary to clear the light as I needed to determine the position of the neutral safety switch when the fault was triggered (clutch depressed or not). And if there were potentially other contributing factors such as low voltage from the alternator (a suspicion of mine).It’s okay to not know everything, that’s why you call professionals. But to be so utterly clueless and then rude is not acceptable. I patiently explained why a neutral safety sensor wasn’t connected to the heating system and why it was important to read the fault and not just buy the part on the monitor, but the employee was persistent despite having trouble operating the equipment and was unfamiliar with the system.Again, it’s okay to not know, but know your limitations and ask questions, do not demand actions because you must be right. There is always more to learn.
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September 2023 by Nathanael Meagher
Awesome store. Geo went way out of his way to help me out last night. You could tell he enjoys the job and people. We had a great conversation and despite some normal unexpected car stuff..he just kept at it. Thanks!!!
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September 2023 by GeriLynnElizabeth Dent-Stebnitz
Love this place. Their customer service is awesome, their prices are really decent. Very friendly and knowledgeable, And every time I've gone in there. They've had exactly what I need and they help install it. You can't get any better than that. Thank you everybody
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August 2023 by Ryan Sherrill
Auto Zone on Prospect is a fantastic addition to the area! The new location is convenient and well-stocked. Top-notch service and a wide selection make it my go-to auto parts store. Highly recommended! ?
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July 2023 by Sydney Scholes
Dina was kind, personable, and helpful! She went above and beyond to help me find a part not in stock, ordered it from another store, and called me by the next day. She is great, I can't recommend her enough!
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July 2023 by ДƵ ǤФ Ҝяάʑɏ
Great Customer service, very helpful and so knowledgeable, Special thanks to Deanna she went above and beyond.
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June 2023 by Left Handed Cat
This has become my go to autozone since parts availability is higher here. I have yet to go in for a part that says it's in stock and have them tell me they took inventory wrong which happens often at some of the other stores in town. The sales staff is alwqys friendly and helpful and the wait is shorter than the 2 other autozones on average. The only downside is that the parking lot only has right turns out of it which can be a hassle during busy traffic.
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May 2023 by Sam Klink
Excellent, efficient service. Deanna was fantastic! I appreciate all the hard work these folks do and will be sure to come back next time I have car troubles.
