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February 2024 by Kelsey Horn
I went in Saturday night looking for a specific type of sports bra. An employee was very helpful and kind to me, and I was very apologetic because I felt high maintenance, looking for different styles & needing different sizes. But, when I was outside of my dressing room waiting for her to get a different size from the back, I heard her and the other two girls working talking about me. They were less than 12 feet away, talking at almost full volume, saying how annoying I was for apologizing. I was really embarrassed and left after that, suddenly feeling really uncomfortable there. It sucks because I love the clothes, but I don’t think I would want to come back. Hopefully management will address this issue, since there are multiple 1 star reviews addressing the very poor customer service at this store.
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December 2023 by avery boulom
love the clothing and the people were so nice!!
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November 2023 by Leonora Orejuela
The store ladies didn’t even reply when I greeted them. I wasn’t acknowledged in anyway so I walked around the store and back out the front door. I shop Athleta online often but I needed something right away so I just walked to Lululemon and got it. Bad service.
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June 2023 by Amanda Rice
I went midday on a Monday and had excellent service from the moment I walked in. I was able to find a few things that worked but the gal helping me was incredible, checked on me several times, helped me find the right fit and size and remembered my name after I had checked out with someone else as she was wishing me a nice day. It can be so challenging to find things that fit but I actually had a fun shopping experience. They do have a little girl (not toddler but down to a 5/6) section with the cutest things! Skirts, tops, pants and accessories. Very pricy but great quality.
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August 2022 by Jenn Medoff
Not great service. Stood there for 5 minutes while only two associates tried to work on a return with no acknowledgement. Left and decided to try again. Stood there again at check out for several minutes and neither associate said “be right with you” or acknowledged my presence. It’s not that hard. I just needed a price for an unmarked item. I’ll buy online.
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July 2022 by Julie Kammerzell
Very Welcoming from the moment you walk in the door. Outstanding Service the item I wanted wasn’t available in stock, they quickly looked into it ordered it & had it within 2 days ? A very please customer that will return again
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July 2022 by Blair Greenwood
customer service at this store is non-existent. I went in to shop and wasn't greeted or acknowledged even after my hands were getting full with several items. Two employees whispered amongst themselves the entire time while I was shopping, and even went further from the store when I was within earshot of them.Eventually someone asked if she could take the items up front -- I thought she meant to the dressing room. I go to the dressing room, and I learn she really did find put them up front, and I had to go grab them myself! Person working the fitting room was busy with one individual so didn't get help here either.As I was ready for checkout, two employees again just talked amongst themselves, and I had to interrupt them to ask them to check me out. At this point I was frustrated and said I had changed my mind and left the store. I'm an Athleta cardholder, but honestly not sure if I will come back here again. Bummed that customer service isn't a priority here.
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January 2022 by Susan Ericksen
Enterted the store after seeing sales on TV and Facebook saying 60 % off. Walked into the store to see a table with 2 signs on it stating 20 % off. So I picked up pants, matching bra, top. Then headed to the wall to pick a sweatshirt with a 20 % off sign on it as well. Went to check out and was rung up. I asked if everything was 20 % off as the signs said and the employee informed me that only one of 5 items was 20 % off. Shocked, I looked back at the wall and the table where the 20 % off signs were and the employee then informed me that at the bottom of the sign in small writing it says on select items. I have to say that it was all I could do not to walk out of the store as I consider this to be misleading advertising. Discount signs everywhere that clearly did not apply to much of the merchandise. Wish I had taken a picture as on this one table there were 2 signs representing 20 % off and less than half of the items on the table was actually 20 % off. Shame on you Athleta!!!! I will not be going back.
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January 2022 by lisa sweet
Some things are returnable and some things are not. But they don't tell you until you try to return it.
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July 2021 by Holly Dirks
I hadn’t been in an Athleta in a very long time but ventured in this store with a friend while in town visiting. I was blown away by the customer service in this particular store. Emily was incredibly kind and helpful and made me want to shop here more often. Excellent service!
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May 2021 by Caroljean Bongo
Great products and excellent customer service.
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March 2020 by Maria Grant
Fantastic customer service that goes above and beyond. I had an issue that was totally my own fault, and the store management was quick to help me, even though they certainly didn't have to. I am a very happy customer who will definitely be returning. Thank you, Mikayla for your excellent service.
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February 2020 by Hayley B.
This location is great. Their staff is very friendly and helpful and I so appreciate the time they took to help me. Athleta fits so well and they have tall and petite sizing. I love lululemon too but their associates never as nice as at athleta. I continue to shop here and their clothes last.
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January 2020 by Jacqueline Rae Mantegani Tiley
Amazing place to shop! They are wonderful supporters of the community!
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January 2020 by Leah Deminski
Athleta is typically out of my normal price range, however I got a gift card for Christmas so I went recently. I absolutely love the customer service I received. Trying on clothes was easy and the staff was more than happy to bring me a greater selection in different sizes and whatever I needed. The clothes are extremely high-quality!
