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December 2023 by Doug S.
Do not, I repeat, do not take out the extended warranty because you'll be wasting your money. Appliance Factory did not tell us that the service comes out of Denver, and they only service the Fort Collins - northern Colorado area on Tuesday. Our Electrolux dryer is only two years old and started leaking water. We opened up a service ticket on December 16 through the store because the service department is closed on weekends. We got a call Monday, Dec. 18, from the service company and the soonest they could send a repair technician for repairs would be January 9th. Four weeks for service. We also called Applicance Factory on College and Harmony and they were no help. I asked them to have the store manager call the service company and they wouldn't. We couldn't even get the store manager to talk to us even though he was in the store. The store has a President Hotline, and we couldn't get a call back. Buyer beware buying from Applicance Factory. We should have known that any company that leaves their "Grand Opening" sign up for two years is deceptive. Buy from a reputable company that has local service technicians.
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October 2023 by Susan Daly
We went to the Fort Collins store and all of the employees there were pleasant and helpful. Cory was especially knowledgeable about the two washing machines I was looking at. He also took the stress out of the experience of spending a lot of money.The delivery guys were excellent at communication. They were nice and professional while they were installing my washer!
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September 2023 by as above so is below
I started feeding my dogs raw food. My 1 dog is 195lbs..so I needed way more freezer space..especially with winter approaching..I walked in right at 11 on a Sunday..everyone was right there ready to help!!! Pretty cool staff and very professional!!! Funny guys too!They supported what was best. Had what I needed right there. Bought it. Had it picked up the next day. They even helped load it in trailer!.Now I'm worry free on if the dogs will have what they need..Win win all the way around!
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September 2023 by Jennifer Johnson
I was in dire need of a refrigerator. There was a large selection; Colton was my sales rep - he listened to my needs/wants, was incredibly knowledgeable, and he found the perfect model for me and made my whole experience easy and painless!The delivery - I received a notice of 2hr window the night before and I recieved a text notice when they were 20 mins away, and they were right on time! The delivery guys were professional and took about 20 minutes to remove my old and put in the new (including removing and replacing my front door)!Highly recommend this company and it's employees!!
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September 2023 by Sherry Paschal
Great sales exerience, great prices & recommendations. The delivery & installation experience was top notch too!They even take care of your appliance warranty registration.I'm so happy for the old appliance removal service too.
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September 2023 by Diana Soto
Received great service when I was looking for a fridge that was reliable and at a good price. The sales associate looked to match prices to lower my price and also looked for products so I could get the best price. Delivery was fast and easy too!
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September 2023 by Dave Clevenger
Sales person was knowledgeable and pleasant to work with. Opened my eyes to many differences in manufacturers of washing machines. Delivery team was on time and communicated with me each step of the way. Would highly recommend Appliance Factory!
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September 2023 by David Leitschuh
Appliance Factory has a great selection of brands and models with very knowledgeable and friendly sales people. We found exactly what we were looking for at a reasonable price, and the delivery and installation went very smoothly. We highly recommend Appliance Factory for appliance and mattress needs!
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September 2023 by Sheri Sells Northern Colorado
Needed a washer/dryer set in a pinch and they were able to get them to me in 1 day, great prices & great customer service! Thank you!
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September 2023 by Google user
Great sales exerience, great prices \\u0026 recommendations. The delivery \\u0026 installation experience was top notch too! They even take care of your appliance warranty registration. I'm so happy for the old appliance removal service too.
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August 2023 by Tara C.
I had a lot of things to shop for: 2 beds, a refrigerator and washer/dryer. Found it all here, with a very helpful sales guy. Gave me a price break where he could, held order for delivery a few weeks later, and goods were delivered on time and set up well. Great place, service and follow through.
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July 2023 by Michael Jacobson
They did a good job getting us the dryer we needed quickly. The delivery team was quick, careful and efficient. It was a much better experience than dealing with Lowes.
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July 2023 by Joyce Wood
the appliance factory made my purchase easy with on hand inventory. The delivery team were prompt, efficient and communicated well. Before installation they measured and it seemed possible to be a problem...they made it work.
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July 2023 by Elizabeth Newton
All the way from the sales people to invoicing and delivery is a smooth and wonderful experience. I have purchased my washer/dryer, stove, fridge, and dishwasher from them over the last 3 years and now my new matress set. I am running out of things to buy from them but when I need something they sell I will be back.
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July 2023 by Lyn Wynens
The sales associate did an excellent job finding just the right refrigerator for me.The delivery guys came exactly when they said they would.Everything was great all around.This is the second time I’ve shopped with them and I will be back in the future.
