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December 2023 by Shari Arduini
My husband and I were in need of a sectional couch for our basement that was recently finished. Ricardo helped us and walked around showing us multitude of options while adjusting the choices based on our feedback! He listened to our needs and preferences. He was so professional, knowledgeable, and provided us with the best customer service! We enjoyed working with Ricardo so much and really appreciated his service! Great job, Ricardo!!
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December 2023 by Hugh Parman
Visited this location yesterday to look at some furniture, Nick Polland was EXCEPTIONAL help once we decided on a set. The whole experience was hassle free and I will continue to go back for any of our furniture needs. Would recommend to anyone !
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November 2023 by Teena Retherford
I HIGHLY recommend 'Kathy' at the Fort Collins location. I was undergoing the daunting task of moving my parents into an assisted living facility. I was not looking forward to shopping here as I had so much on my plate. I was immediately blown away by Kathy's knowledge; it was obvious she enjoyed her job and had been doing it for some time. She gives the words 'customer service' their true meaning. Kathy was SO helpful and saved me so much time. I never dreamed this particular experience could be so quick and easy. I can't thank her enough; I'm truly grateful. She is a HUGE asset to your company!I would also like to recognize Manuel, who delivered the items with his team. He was so pleasant and kind and perfectly on time. He and his team set everything up quickly and thoroughly. Thank you as well!
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November 2023 by Sean H.
No pressure from salesperson but someone was always close for any questions. Very helpful and fast.. Not to mention great prices
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October 2023 by Cindy B.
If you go to a American Furniture Warehouse, ask for Frank!! He's the best salesman I've ever worked with. So very pleasant and very knowledgeable. I came in looking for a bedroom set and mattress. He spent so much time explaining the differences between the mattresses and the bedroom sets. He answered all of my questions. I told him I just moved here from Wisconsin and by the end of the transaction, he even invited me over for Thanksgiving and Christmas. What a nice man.
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October 2023 by Leslie Goettsch, Realtor & Foreclosure Specialist
We do buy a lot of furniture here. They have a great selection and good prices. One MAJOR WARNING BEFORE BUYING: Make sure that you check the size color and everything that you like 100% BEFORE you pay because his commercial says they have low returns but it's not because people are satisfied... it's because they make returns extremely difficult and then there is a 15% restock fee.We purchased bar stools only to find out that they were badly damaged once we got them home. They were wobbly, had a busted leg, and look like someone put their hand through the lining under the chair. When we went to return them, they tried to charge us a restock fee! We said you can't restock this and you shouldn't have sold this like this was anyway. So they finally grudgingly waived the restock fee. So just be aware of that they are super friendly when you're buying, but when it comes to returns, it's a totally different story...they don't take kindly to returns.
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October 2023 by Debi Allenson
I found a couch that will work, price was very good. I am just frustrated by the monotonous color choices of all of the furniture. The sales woman I spoke with says that's the millenials color choice is grey. I think a store like yours should be more of a leader to offer more design choices# say something to your manufacturers! Colors are key to all kinds of design! She also told me that management doesn't listen to any sales people, the very ones who are talking to your customers. Wake up and open your ears and your minds! Somebody give this note to dear Jake please. Don't just sit back and be complacent, be the leader you are in this market!
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October 2023 by Will Brewer
Really disappointed with the level of customer care, service and product quality. My partner and I spent over $1,000 on a bed frame that was perfect for our small bedroom and which we had hoped would last us for a long time. Right off the bat there were issues with the purchase, we had put in all of our delivery information and the power to the building went out. We were assured that the information would be there once the power came back on. The delivery day came and went and we didn’t hear anything. I called and was told that we would have to wait for another delivery day to get our order. We finally got our frame delivered and built. Not long after that we noticed cracks in the frame, unfortunately life happened and we forgot to call in the defects. I called customer service on September 28th, found out that the frame was still under warranty and that I would need to send pictures of the cracks. I sent the pictures then waited to hear back. Nothing happened. When I did get a reply I was told that I needed to send more pictures. I sent more pictures. No response. I finally called today and was told that the warranty had expired six days prior. I explained that I had reported the issue before the warranty expired and the representative put me on hold to look through the pictures. I was then told that they wouldn’t honor the warranty because the product was being “misused” and because I hadn’t called in the second that the cracks had appeared the defects were caused by “wear and tear and misuse”. I’m really not sure how one would misuse a bed, but my partner and I were using it to sleep on. Anyway I feel as though it was a complete waste of our money and I would strongly caution against buying anything from AFW.
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October 2023 by Shawlene Spear
Marcus the sales person in Fort Collins store was fabulous! I told him what my needs were and he was able to find the perfect power lift chair for me to sleep in after surgery! Can't wait to see Marcus again for my next purchase!
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October 2023 by Bear Mountain Embroidery
I have bought my entire living room set and dining room set from AFW. Absolutely no issues as I love the furniture. Now when paying for it I had an issue of the person that was training Sue that wouldn’t give me my $10 that was overcharged for delivery. I paid everything with cash. She told me I had to wait for a check in the mail. Reason why I paid with cash because my purse just got stolen and was waiting for my id. It was the same visit and she just counted my cash. She still refused to give me my $10 back.
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October 2023 by Heather M.
I asked the sales person 4 times if the chair was going to be assembled and was assured that it would be. When I came to pick up, it was not assembled and when I informed the dock people that I was told it would be assembled I was told that "all of our office chairs need assembled" and do I till want it. Apparently I'm supposed to know this because I buy office chairs everyday from them? And, even though I was assured it would be assembled. Customer service was just as useless, repeating the same bull and offering to send some one out if I paid for the service. I wouldn't have purchased had I known this and have now wasted my time and have to put it together because I need it for tomorrow. They need to train their people better all around and adopt some form of customer service. I was in retail management for 20 years, and their customer service is nonexistent!!!
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September 2023 by Jacob Alford
--- Update 2 ---AFW delivered the replacements and they have the same problem as the originals. The chairs are uneven, not because the feet they installed are different heights, but because the legs are made to be short. I got the stamp label wrong previously, I thought it said "QC-Fail," in reality it says "QC-NS." I'm not entirely sure what this stands for, but it could stand for "Quality Control, No Sale."The conclusion once again is: you get what you pay for. I would just shell out a bit more cash at Furniture Row or similar. I won't be buying from these guys again.--- Update ---AFW contacted me and has scheduled for replacements to be shipped out. I'm going to give them the benefit of the doubt that it was indeed a mixup, and I am happy that they're making things right. I'm going to update the review from 1 star to 3 stars, and possibly more if the new items that come in are in good shape.--- End of Update ---Don't let the cheap prices fool you, it's too good to be true.I recently bought a dining table set for a remarkably low price, and it was a surprisingly nice set. However, upon delivery it was clear that there was a catch. Three of the four chairs had one or two legs that were a whole one or two inches short! Those legs were all stamped with big red letters "QC Fail" which implies that they were inspected and rejected as faulty. Nonetheless, AFW packaged them up and shipped the set at a discounted rate without disclosing the faulty nature of the product. At best, this is a shady business practice, at worse illegal and the subject of a lawsuit.Don't buy from AFW.
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September 2023 by Diane Nichols
I just moved here from Ohio. I had to purchase all new furniture. The store is very clean and the employees are awesome and friendly. Nick was great! He helped me on all my purchases.The delivery guys were also very sufficient and friendly.I definitely recommend AMERICAN FURNITURE WAREHOUSE. Thank you so much.
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August 2023 by Samantha Leyba
Kathy is the best. She was so helpful when our couch piece broke. We purchased the couch a year earlier, and they were so fast to get us the part and get it fixed. I wish every experience I had was this good! It was a great finish to a horrible day. We are so thankful for people like Kathy still out there in the customer service world. We will for sure be back when we need more furniture!
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August 2023 by Rebecca Hethcox
The quality of the furniture here is higher than other stores in the area, and their team is SO helpful. I had a terrific experience with Denessa assisting me in an order - she followed up quickly, had all the information and patience needed, and we really love the furniture.
