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April 2024 by Toalei Talamoni
Workers lied at this store service sucks and phone wasn't free like they said at check out SMFH
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March 2024 by Jacqueline Barnes
They completely messed up my phone plan and gave someone else my phone number.
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March 2024 by Marian De Sumrak
I just want to say how much I appreciate all the help from your customer service team and the store associate’s especially Mariah and Jason they all went out their way to help and solved my problems Falcon storeThank you so much and it is definitely a 10 plus
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March 2024 by Tracie Phelps
I’ve gone into this store so many times and they never are able to help me. They’re so dismissive and rude.
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March 2024 by Jimmy Magoon
Nathan Store Manager Mariah were excellent. While a bit of miscommunication was experienced which required a second visit to the location, how they came through at the end is what stands out for me. Attentive, friendly, patient and accommodating. I showed up to have my warranty phone exchanged and we experienced several technical setbacks. Nathan was wonderful throughout and Mariah there to support. Thank you guys, again, for a LONG, but positive experience! As a former retail store and district manager, I commend you both for your service and attention.
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February 2024 by Fresh BeatsDenver
Great service! I was immediately helped by Mariah who installed a screen protector for me and had me out the door quick. Nicely kept store with a great staff. Highly recommend!
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September 2023 by Alyssa Conner
Steven was very helpful and sweet, got me what I needed and listened to what I wanted got me everything and helped set it all up, very appreciative of all the help thank you.
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August 2023 by Carley
I recently went to this store (on 08/27/23, 5pm) to return a product and encountered terrible customer service. I was told by the corporate call center I'd be able to return in store or mail it myself. When I entered the store there were no other customers and the woman working seemed to be bothered I came in close to closing.She was aggressively typing on her tablet, then informed me she couldn't process my return, insinuating I was past my 14 day return window... When my service was in fact disconnected the day prior and per corporate I have up to 45 days to return the hardware. Therefore, was not a valid reason for her claiming she couldn't take my device.I'd like to assume she was having a bad day, but the inconvenience her lack of desire to do her job is what is prompting this 2 star review.
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August 2023 by Chris Larson
They were out of all of the phones I was interested in.... customer service was good.
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August 2023 by Becky Lewis
Stay away from this location. They do not honor their 14 day posted return policy. Staff is extremely rude.
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June 2023 by Mr Mrs Hunting
Great experience! Brandon helped us with our needs and he's very knowledgeable about products and services.
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June 2023 by Nora Whidby
Worst Customer Service EVER. They can't do a simple return of our phones. They also won't bother with you if you have any questions. Go to the one on constitution and powers. They are extremely friendly and willing to go the extra mile. They were applauded when they heard that we came from this store because they are always getting customers from this store angry and frustrated with their service. This store is only interested in you if they could make money off of you. Do Not got here
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April 2023 by A S
Overdue review- I’ve made a few purchases here and I’ve been satisfied every time. We even had issues with our daughters smart watch and they were prompt to fix it.. even though I got there late and they were closing soon. Thanks!
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March 2023 by Patricia Gunder
Ours was a difficult transaction due to a credit lock on our Lifelock account which took some time undoing and there were some glitches in a new system which is not the employee's fault, so it took much longer than expected to get our phones traded in and the new phones working. The employees maintained a great attitude and kept their cool where most would have lost it. Mike even drove to another store to find the color phone we needed. A shoutout to Mike, Monique, and Faith who teamed up to make sure we were taken care of and received the best deal possible. We left with a great plan and a new Apple Watch that I didn't know I needed, but love! Thanks guys for your professionalism in spite of the obstacles!
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February 2023 by Thalia Avilez
Cool store, but I have been told to come in for an in person interview, came in the day the manager told me.. He wasn’t there so he told me to come in the next day… come the next day STILL not there. Waited a few days out, At this point I called to see if he was there so i didn’t waste gas a third time. He told me he was going to call me back in a few minutes and NEVER got a call back. Obviously he doesn’t care to have new workers and they were in need of people when I had asked. Very poor communication, And if that didn’t show how much I was actually interested then i do not know. LOL.
