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December 2023 by Angelica Gonzalez
Terrible service. Have been taking my car to Big O tires (on Fillmore) for years, and never had an issue. Take it to Falcon location for a simple oil change and inspection, now the car supposedly has hundreds of dollars of work that needs to be done, not to mention all the oil it spilled in my drive way a few days later because they didn't drain it right and old oil was leaking everywhere. Do not take your car to this location it's absolutely horrible!
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November 2023 by Lane J.
Went in on a busy Saturday with a nail in tire and they told me upfront what time my truck would be ready and they were pretty much spot on. They were all polite and treated everyone with respect. $0 charge for flat repair was a nice bonus.
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November 2023 by Crystal Genter
Have used this shop for 2 of our vehicles over the last couple years with excellent service each time. Recently dropped off my car for repair, and instead received a phone call after their inspection/diagnostics that the issue was likely an engine warranty issue. Rather than just doing the work and charging us, they had me call the dealer, and sure enough it was an engine warranty-covered issue. Saved us thousands! We will continue to use and recommend this shop as long as those guys continue to deliver good honest service. Thanks Big O!
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November 2023 by Deborah Millek
Ended up with a nail in back tire that went in at the wrong angle having to be replaced. I was told that since it’s an all wheel drive vehicle all four had to be replaced. Only had 22,000 miles on the tires. I replaced all four tires at almost $900 only to receive a coupon in the mail for $100 off four days later. I called them to see if I could use the hundred dollar coupon since it hasn’t been a week. They said coupons are generated from a purchase & couldn’t be used but would offer $100 for future.Unbelievable that $100 means so much to a large business instead of making a customer completely satisfied. It would’ve been really nice if they could’ve credited me $100 back to my charge account since Christmas is coming and being a senior & disabled I could really use the extra money. It’s gonna be a while before I’ll need tires again and I have a mechanic that does everything else. Disappointed since me & my son have been coming here for tires. Really thought customers meant something to them, since in the past I’ve been treated very well. Too bad I really thought this place was it for being the one place to get tires when we have so many places to go to in Falcon. Definitely shop around!
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November 2023 by Kim Hartwig (Kimy)
Really appreciate Justin! I came by a couple months ago to have a tire going flat fixed about 45 min before closing. They noticed 2 of my tires were put on backwards by Discount Tires. My tire was fixed, both tires were put on correctly and I will only be going to them in the future. Almost ready for an oil change and check my tires before taking a road trip to see the Solar Eclipse. See you soon guys - I’m very impressed. Customer for life!
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November 2023 by Sean Decker
I'm not sharing any names because it's not like these poor dudes are the ones making the bottom lines...But I called to have two tires replaced because I got a flat on one of my rear tires. This is something I have done a few times already at Firestone. I detailed that I have a AWD vehicle. The guy quotes me a price, I like the price, I then commission my tow guy to drop off my vehicle here. Only to get a call after it arrives saying that they actually cannot change my tires because of some policy they have and instead I have to buy a full set. It's not that I couldn't afford it, but my industry has been on strike for the last 6 months so it definitely effects the budget in a very negative way. Guy is haggling me to do financing. I end up towing to a competitor to get my tires changed for a cheaper price and without any issue.I work from home and literally have only been driving this car because my other one is in between an insurance payout/claim.Thank you Big O for being the opposite of helpful.
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October 2023 by Egg M.
It's one of those places that tries to turn a $300 quote into a $600 charge by adding things you didn't ask for. Shady for sure. Would not recommend!
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September 2023 by KAty Fitzgerald
Scott V, Chris, and Rickey at Big O provided excellent service from start to stop on a complicated trailer repair issue. They went above and beyond, working late and in the rain to repair my trailer so I could have it for an upcoming trip. They worked diligently to problem solve, answered my questions, did a great job. A big thanks to them and a company who promotes such service and dedication in its staff.
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September 2023 by Travis Ragan
I’ve taken several cars to this location. When they first opened my Cadillac took 9 hr for a simple tire swap. After I got connected with Justin Bowmen I’ve had zero issues. They work in my trucks, my corvette, everything. Justin has really done a good job with this locationUpdate: same day 15 minutes before they close and before the GF leaves for texas I noticed a bad tire and a leaky valve steam. I explained the situation to Justin and they did me a solid and got her car in, fixed and ready to roll! Thanks y’all
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September 2023 by CyndiLee Buxbaum
My tire pressure was running low quickly and I looked up to see Big O Tires along the highway! Unbelievable!!! They were so nice- got me in right away and found a big screw in my tire. Thankfully, they were able to patch it and I was on my way. Busy holiday weekend but they were so accommodating! Thank you for great service!!! On the road again :)
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September 2023 by Nebraska Dutchgirl
Top notch service is hit and miss here. If you buy tires here, they claim free rotation. When you ask for a rotation claim they are unable to rotate. My husband rotated our tires with less than 3000 miles. Beware if you have painted rims. Rims may get scraped and scratched if you go here. Also if you have fiberglass, take pictures before so you can prove if damage occurs while in their shop. They cracked a piece off our RV and did not say anything. We stopped going here because of sloppiness and recommend finding another shop. They are not the only game in town.
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August 2023 by Shawn H.
Big O has worked on 4 of our vehicles & we're very happy with the service. Quality work, good value & great customer service. We are so happy Big O came to Falcon!!!
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August 2023 by Nancy Villanueva
A VERY POSITIVE EXPERIENCE FROM START TO FINISH!!! The personnel I had contact with treated me with respect and honesty, something you do not normally get from other auto shops, especially because I am a female. Justin, Ed and Rick at the front desk are very personable, knowledgeable, and forthright. My Volvo had major work up done, so they had to keep it in the shop for a few days. But they always kept me in the loop with the progress they were making on the car. As a consumer, I got the feeling that I am exactly where I needed to be. They took care of my car the way I had expected them to. Butt more importantly, they took care of the person that I am. I will be a lifelong customer of BigO, Falcon. And rest assured they will have my highest, UNRESERVED recommendation to friends and family. A BIG THANK YOU TO ALL OF YOU AT BIG O!!!
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July 2023 by Josh Woolsey
I ordered Toyo A/S tires online and scheduled my appointment online to have them installed. Unfortunately the tires were not at the location at the time of my appointment, however, the front desk associate was extremely apologetic. He made sure that the tires were ordered, installed, and a wheel alignment was done that same day. Tires look great and alignment helped alot with the steering. Overall great experience and good customer service.
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July 2023 by Brenda Davies
Scott Sidesinger is awesome! I called the store needing roadside assistance. Although that service was unavailable at the time, he personally came out to my location and helped me. He truly went above and beyond to ensure I was taken care of. Thank you so much Scott!
