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March 2024 by Nick L
They doubled my tank rental because I'm not filling it enough. When I became I ferrellgas customer. They didn't have any tanks available for purchase. This was dirty tactics. Enough to make me lookin around at other options.
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November 2023 by Bigguss D
The person that set us up was fantastic I believe her name was Jill . Also David the guy who delivered the Propane was great very very nice . Thanks to both of you .
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October 2023 by Steve Horn
Poor customer service and highest prices around. paying $1 per gallon less elsewhere.
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December 2022 by Butch S.
Don't use Ferrell Gas. Frisco, CO If it's Winter, they won't refill your tank in a timely manner. I usually order a refill when I get to 40-45% full. It takes them weeks to come out. I ordered a refill on Nov 29 and was told delivery would be on Dec 13. Now they call and say it's going to be 4-5 more days. I am now dangerously low on propane and I am afraid I will run out and my pipes will freeze. They don't care. When am I supposed to reorder? When they come out to fill it? The office and their trucks are 3 miles away, so distance is not the problem.
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October 2022 by Paul Greguoli
The customer service was cheerful and helpful. The delivery was done in the time frame stated. It has always been a good experience.
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August 2022 by tonya harrison
I requested a delivery to an existing property and paid in advance. A driver showed up while I was home and threw his arms up like a temper tantrum move his truck did the tantrum dance again and drove away without delivery. I was watching from the window he did not try to contact me or tell me what the issue was and just drove away. When I called the company they said it was the driver's discretion and basically left it at that. The driver's notes said needs a clear path which there is and this tank has been previously serviced by same driver when I called basically told there was nothing they could do. What happened to working with the customer. Clearly this is not the policy of this company and they do not care about their customer. I am told this is a leased tank and my only option is to do what they say but clearly they don't provide that level of detail. Avoid this company if you can. Bottom line money not service to their customer
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July 2022 by Donna Van Kirk
The email says hat Ferrell Gas want to hear from its customers. However, I sent an inquiry over a month ago about the rapid decline in my propane level given that I had been absent from the home for most of the previous 7 months. It seems like a leak was the most likely reason, and that an in-person check would be in order. However, I have yet to get an email or a phone call.
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June 2022 by David Staat
Great company, reliable and puts the customer first.
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September 2021 by Betsy Babson
Service is always great.
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February 2021 by Mary Jane Mule
All greenhouse operations should be aware Ferrellgas can and will sabotage your grow. One of their technicians turned off the main supply lines to two of our houses. As a result, we lost over 50k in product.BE AWARE AND DON'T LET THEM DO IT TO YOUR BUSINESS.
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January 2021 by Mandy F.
We used Ferrellgas previously for our cabin's fuel, but they suddenly decided not to fill our tank (in January) with no warning. We pre-paid to have the tank filled and a couple of weeks later when we realized it hadn't been done I called and found out they no longer like the location of the tank and also wanted proof of ownership of the tank because it has an old sticker on it. They never contacted us to let us know there were any issues, they were just going to let us run out of fuel in the middle of winter. We have since switched to Bailey Propane and they came right out to fill the tank, and they are less expensive to boot!
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December 2020 by Carol Lechner Togie
We have tried for weeks to contact this company to get propane delivered. We finally reached some last week and they told us that a delivery would be made by December 17. The delivery was not made today yet December 17. My husband called again and spoke to an administrative person who said they will look into it. I would like a call back 7192378949 from a manager or above ASAP please.
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June 2020 by Joe VanGorp
I was will call but their price is always a dollar more than anywhere else. I switched companies. they have left their tank on my yard for the last six months and refuse to come get it so I have two tanks on my property. I have called the national office and the local office and left more than a dozen calls and conversations asking them to come get their tank. They refuse to come get it in the middle of summer. Why??
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July 2019 by Kenneth Florian
They did everything in a timely manner and all was a success! Thank you Ferrellgas!
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April 2019 by David Novak
Best place to get propane. We never have to worry about running out of gas. Ferrellgas is always keeping an eye out us to insure we don't. And, never met a Ferrellgas employee who wasn't a pro.
