June 2023 by Diane L.
This branch is Estes Park is hands down the absolute worst, US Bank or otherwise, I've ever dealt with. They messed up on our safe deposit boxes agreements. First, they couldn't find record that we even had boxes. Then after we located the paperwork and retrieved our property, they never closed out the agreements. So we kept getting charged for months after we moved out of town. We called and spoke with the branch manager numerous times. She kept promising to close the boxes, but nope, we just kept getting charged. We even called the US Bank main customer service in Minneapolis, and the agent we spoke with said well, too bad, the issue is with the branch and corporate can't do anything about it. Finally, we went in to a branch in Highlands Ranch and relayed our story directly to the branch manager. He made some phone calls and very shortly after that, the boxes did get closed. I can't say whether it's incompetence or apathy, but I hope I never have to deal with a situation like this again.
