The O'Reilly Auto Parts store in Estes Park provides parts, tools, and accessories along with services like free battery testing, wiper blade installation, and Check Engine light testing. Reviews consistently highlight staff who go above and beyond to help customers in difficult situations. Employees have been described as absolute lifesavers, amazing, kind, patient, service minded, and very helpful. They regularly figure out problems and provide great effort to assist. Specific instances include helping with battery problems in a rental RV, saving a vacation by diagnosing an ongoing battery issue, and assisting with a dead key fob battery after a long hike by lending tools and helping with installation. Staff have also helped families get unstuck with tire problems and spent extra time creating temporary solutions for unavailable parts, allowing customers to avoid a tow. The overall sentiment is one of immense gratitude for staff who are truly amazing and who make stressful situations much easier through their kindness and dedication.
The manager was so helpful! She could have just sold us the retainer clips we needed for our Ford Transit Connect, but she also gave us the info we needed to actually remove and reinstall the clips so much easier than we had been doing. Thank you for making our repair pleasant and quick. Your shared knowledge helped... read full comment
June 2025
The folks at O'Reillys helped us when we were having a battery problem with the rental RV. They were really nice and even called some local mechanics if they could come over and swap out the batteries. Their help and great effort safed our vacation. Thanks again for the help!
May 2025
We were experiencing battery issues, even after purchasing a new battery. Arturo was so kind and helpful, he figured out the problem and saved our vacation weekend. Many thanks for going above and beyond, Arturo!!
