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October 2023 by Eric Tuskind
Appreciate the good customer service.
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April 2021 by Evan Gerry
Great self storage- I've used them on and off for 4 years and have only minor complaints that are outshadowed by the amazing customer service and ease of use. First, the bad- the units can be a little mousey, but keep your stuff in bins and its not an issue. Second, the wind in Estes can be atrocious so the rubber gaskets under the doors could be better- expect dust/dirt to blow in from outside. A minor inconvenience. Now the good is that the customer service has always helped me with exactly what I need when I call with no wait times and also creating and cancelling the contract is super easy. No annual contracts looming over your head. Also they never jacked up rates on me and send emails sparingly which I appreciate. Also, once I accidentally left my unit open in a hurry and it was found and locked by management before the end of the day, nothing missing. I'd been apprehensive about storage units before (after experiences with dead beat owners) but this place is the best.
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July 2020 by Robyn Watson
I rented my unit on May 16th 2020 on the 3rd of June I was told I had a late fee. Then on the 5th of June my storage unit was double locked on me. And I was not granted access to my unit until June 11th leaving me to Pay for some one else to store my things!I was not even in my unit for a full two weeks when I got locked out. The gentleman at the kiosk window finally changed a gate code for me on the 11th or 12th granting me access to the property.I will absolutely dispute the amount I have to pay today!
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April 2020 by Karen Root
I thought I needed storage, paid for the unit and cancelled 2 weeks later, because I didn't need it. Rich was very understanding and took care of my billing. If I ever need storage I will go to self storage. Thanks Rich!
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November 2019 by Paul Whyard
Easy to rent.
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October 2019 by Tony Gambee
This facility has only improved over the years since we started using them. We will continue to work with them.
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October 2019 by Mary Daley
Not fond of the kiosk payment system but it seems to work. Recently the gate did not open with code entry but called the company and they seemed to have addressed the problem.
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August 2019 by Speer Trust
The company has been very nice to work with over the last 5 years.
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August 2019 by Beth Montgomery
Very nice and professional people that work there.
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August 2019 by Derek Rosenquist
Allicyn was very helpful, the kiosk was easy to use.
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July 2019 by Sherry Duke
I LOVE the satellite office! It's EASY to use & it makes me feel modern! I'm sure it also helps us, the customers save money because of how it makes for efficient staffing. Everybody I have dealt with is above and beyond helpful. Especially Allicyn, she ROCKS!!! Always bubbly and knowledge and professional. The security is also a bonus, as is the the ability to call from the call box at the gate if an issue arises. The property is clean and well taken care of, and NOT in a flood zone. BONUS!!! Thanks IN SELF STORAGE!
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July 2019 by Aliya Gonzales
The manager Kevin was so helpful. Great service and great attitude obviously appreciating a long time customer. Thanks Kevin!
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July 2019 by Dave DeSanti
Always helpful and resolves any issues quickly.
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May 2019 by Floyd Collins
A little difficult to navigate with a trailer, but otherwise a great facility. In their defense, the units are located in the mountains, so the terrain is difficult to work with.
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April 2019 by Dan Spangler
Allison was very helpful and friendly when processing my payment. Thanks. You rock!
