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July 2024 by Amanda
Exceptional service! I can’t praise this company enough for their kindness, empathy, and outstanding customer service. From the moment I contacted them, they went above and beyond to assist me with my storage needs. The staff, including the owner, were incredibly respectful and understanding, making me feel valued as a customer.
Recently, they handled a situation with such grace and professionalism that truly impressed me. Despite it being a challenging scenario involving leftover furniture in a rental unit, they communicated with me respectfully and kindly, resolving the issue smoothly. Their demeanor was never aggressive, and they treated me with the utmost respect throughout the process.
Their genuine care and understanding for their customers shine through in every interaction. I highly recommend this company to anyone in need of storage solutions. Their approach of treating customers like real people and acknowledging the challenges we may face sets them apart. Kudos to Keegan and the team for their exceptional service and making my day brighter. You guys are truly awesome!
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May 2024 by Alejandro Castillo
Excellent service.
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March 2024 by Mary Murtaugh Minor
Easy process to obtain a unit and complete the check in process.
Area is easy to access, unit was clean. No problems at all!
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February 2024 by Margie Greenlee
Disappointed with services. South gate often standing open during the day. I use the street several times a week and find it standing open. Have not checked after dark.
Only about 2 night security lights come on. Many lights there but not on after dark.
Rodent damage has been extreme. Now there are outdoor repellents but there's no rodents this time of year. Lots and lots of weeds on property all summer. Gives plenty of protection for rodents to hide from birds that would remove them.
Rubber door sealing strips worn out.Filthy indoors after the wind blows which is nearly every day.
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October 2023 by Eric Tuskind
Appreciate the good customer service.
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April 2021 by Evan Gerry
Great self storage- I've used them on and off for 4 years and have only minor complaints that are outshadowed by the amazing customer service and ease of use. First, the bad- the units can be a little mousey, but keep your stuff in bins and its not an issue. Second, the wind in Estes can be atrocious so the rubber gaskets under the doors could be better- expect dust/dirt to blow in from outside. A minor inconvenience. Now the good is that the customer service has always helped me with exactly what I need when I call with no wait times and also creating and cancelling the contract is super easy. No annual contracts looming over your head. Also they never jacked up rates on me and send emails sparingly which I appreciate. Also, once I accidentally left my unit open in a hurry and it was found and locked by management before the end of the day, nothing missing. I'd been apprehensive about storage units before (after experiences with dead beat owners) but this place is the best.
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July 2020 by Robyn Watson
I rented my unit on May 16th 2020 on the 3rd of June I was told I had a late fee. Then on the 5th of June my storage unit was double locked on me. And I was not granted access to my unit until June 11th leaving me to Pay for some one else to store my things!I was not even in my unit for a full two weeks when I got locked out. The gentleman at the kiosk window finally changed a gate code for me on the 11th or 12th granting me access to the property.I will absolutely dispute the amount I have to pay today!
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April 2020 by Karen Root
I thought I needed storage, paid for the unit and cancelled 2 weeks later, because I didn't need it. Rich was very understanding and took care of my billing. If I ever need storage I will go to self storage. Thanks Rich!
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November 2019 by Paul Whyard
Easy to rent.
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October 2019 by Tony Gambee
This facility has only improved over the years since we started using them. We will continue to work with them.
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October 2019 by Mary Daley
Not fond of the kiosk payment system but it seems to work. Recently the gate did not open with code entry but called the company and they seemed to have addressed the problem.
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August 2019 by Carol Dugan
If you are looking for a secure and professionally operated Storage Unit, I suggest IN Self Storage-Estes Park.
A customer for 16 years.
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August 2019 by Eli Montgomery
Very nice and professional people that work there.
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August 2019 by Sherry Louk
I LOVE the satellite office! It’s EASY to use & it makes me feel modern! I’m sure it also helps us, the customers save money because of how it makes for efficient staffing. Everybody I have dealt with is above and beyond helpful. Especially Allicyn, she ROCKS!!! Always bubbly and knowledge and professional. The security is also a bonus, as is the the ability to call from the call box at the gate if an issue arises. The property is clean and well taken care of, and NOT in a flood zone. BONUS!!! Thanks IN SELF STORAGE!
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August 2019 by Kelli Edwards
Always very nice and very helpful unit was very cleaned when we moved in and is very well maintained