-
November 2023 by Wendeth R
Happened in here bc I had a tire very slowly, but consistently, losing air. I expected to need to make an appointment for the next day, but if I was willing to wait they were happy to help me out. Super nice guys and at the end I found out they don't charge for flats, that was just icing on the cake. Eventually I'll need tires and I'll definitely be checking them out.
-
November 2023 by Michael Paisis (PofC)
They only do tires and alignments and some basic services. My first time here and never again! They don't match prices and don't offer rebates or discount's. They quote was double of other tire places. So shop around and research your options before hand.They did however check the car (free) and recommended good tires for it.
-
October 2023 by E Smith
Great place to get your tires checked out. Get them changed, and get really nice rims by some really cool people. I highly recommend Les Schwab.
-
September 2023 by Tina Bryan
This is my favorite location tire store, Jerome is the man ! He and his staff are so friendly and welcoming . If you have tire needs this is the location to go !
-
September 2023 by steven sung
Needed new tires right away today. These guys took care of me instantly. Tires were bit pricey but getting my car back on the road was more important. Good job guys.
-
September 2023 by noemi dominguez
First time here dropped of my car the night before to get a oil change. Called at 8:00am when they open and said no ET of being complete. 8 hours later after being there all day 8. I called in at 3:20 pm spoke with “Lauren” and said it would not be ready until 6pm but if i didn’t want to wait to go pick it up. Are you kidding me ?? Having it there all day and then says if I didn’t want to wait to go get it. First time getting my oil change there and last time! Horrible service. Unless you have all day and then decide at the end of the day you don’t need it then DONT GO! I would give ZERO stars just for the customer service from “Lauren” I received. Few minutes after the manager Jerome called me and stated that “Lauren “ offered to have me reschedule(which she didn’t). Accused me of hanging up on her . This is horrible service. Word of mouth I will tell everyone what horrible service. I will not be talked down too. I will report the the BBB and contacting office. Customer Service is horrible as if they are doing me a favor. I have went here for years at another location in Aurora and was way better.
-
August 2023 by Avakthefirst
Jerome the store manager is a really nice guy with outstanding customer service. I had a tire leaking and he not only tried to fix the leak but once he told me my tire was unviable for travel he found me a replacement so that i could be on my way. I wanted to tip him and he said he wouldn’t even accept it. The whole experience was just surprisingly smooth and great. I’m coming here from now on for my wheel and tire needs. Jerome, thank you bud. Made my day.
-
August 2023 by Paul Honeycutt
I was leaving town Friday for camping and noticed I had low air. I stopped by Les Schwab and sure enough I had a nail and it needed repair. Frank told me it would be about 90 mins and I was due to meet my group in 45 mins. I grabbed something to eat while waiting and 20 mins later he had my car fixed. He said "We don't want to keep you from camping." This is what customer service and a business with a strong culture of doing what is right. Thank you again to Frank. I had a great camping trip.
-
July 2023 by Anne McDowell
Les Schwab in Erie is amazing! In the last year we have had nails, a staple, a razor blade, and a drill bit in our tires. They are always quick, professional, and kind. Their warranty is excellent and we have always had service above and beyond anywhere we have used previously.
-
July 2023 by Chris Cantwell
I’ve been using their services since they opened a few years ago, this team does an amazing job for their customers! For me they went above and beyond in fixing a tire flat, and didn’t even charge for this service. I’ll be buying tires there again soon!
-
June 2023 by Adam Haid
This location is dependable and very nice. We had a slow leak before leaving for the airport and they fit us in no problem!! Even better the fix was free!
-
June 2023 by Preston Osborn
I have had tires done on several cars with generally good experiences. However, they wanted over $250 to mount a set of tires on a Subaru Ascent and said they aren’t liable for any damages. It is an OEM tire size that isn’t low profile. That sounds to be an unusual policy and price. Now going to a different company for my tire needs.
-
June 2023 by Chelsea Tisdale
I brought my truck in for seasonal tire changeover. Upon pickup I was given quotes for brakes, alignment, and to replace all my tpms sensors. I get in my truck and see the warning light is on and a message flashing to service tire monitoring system. They tell me it was that way when I arrived. Absolutely not am I’m told “well I don’t know what to tell you”! I was planning to get brakes changed but will give money to another shop. Hopefully at least one person reading this review bypasses this place. Apparently I have to now document all automotive symptoms prior to dropping it off.
-
May 2023 by hector galvez
Went in today for a 3pm appointment for an alignment done on my 2013 Kia optima that rides on air suspension.The alignment was completed and was charged $130.00 which is fine.But when I go to get in my car I noticed that the person who took it for a test drive ripped off my bumper causing a damage and cracking my 1 of 1 carbon fiber bumper and when I went to talk to them about it. The kids tried to deny it saying he didn't do that even though he was the only one that I know of that drove it after arriving to their shop. So the manager comes out and I explain to him what had happened and he says well let's go check the camera because they tried to tell me that I took the car in like that and the damage wasn't caused by them.After reviewing the footage you can see the bumper is in intact and fine when it went into the bay so the manager said well looks like we didn't cause the damage. And said well all we can do is refund you for the alignment and that's when I got upset with them and said that 130$ wasn't going to cover the cost for a $4500 bumperand you can't prove that after he took it on a rest drive he didn't damage my car. He couldn't go e me any other explanation and was told I had to file a claim. Still extremely upsetting that this happened and no results were given at this time.
-
May 2023 by Aaron K.
Great location, got me in next day and even got me in before my scheduled time. Took under an hour to do a seasonal tire swap and the price was very affordable. Clean facility and great staff, will definitely return.
